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Electric Connections

5.0 (1 review)
Open • 7:00 am - 5:00 pm

Services - Electric Connections

Electric inspection

Electric installation or replacement

Electric panel installation

1 More Service

Light fixture installation

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3 years ago

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Reliable Heating & Air, Plumbing and Electrical

Reliable Heating & Air, Plumbing and Electrical

(590 reviews)

I called Reliable earlier this week to set up an appointment because I have been having an issue…read morewith my bathroom drains for weeks. I found Reliable online and they had a call out fee of $89, which I know is basically my personal penalty for not knowing anything about plumbing. I set up an appointment for Saturday afternoon, knowing that I would be home. I received a courtesy call from Joe when he was on his way over. Joe was professional, friendly and knowledgeable, and helped me understand the problem. He was in and out of my home in less than 15 minutes, and I kind of learned how to address these types of issues in the future so I am very grateful. Thank you to Joe for making my problems go away quickly. Now I can address them since I was able to learn why my drain was bad, and not keep tossing drain cleaner down and wasting money. I'm noting Reliable for any needs moving forward!

I called Reliable Air on Sunday, June 28, because my upstairs AC was not cooling. Before scheduling…read moreanything, I specifically told them I have an Aquatherm unit and asked whether they still work on those systems. I was told that they do, so I scheduled an appointment for Monday, June 29, between 4:00 PM and 8:00 PM. Because I had that confirmed appointment, I did not move forward with another company I had contacted over the weekend. I waited during the service window, and about two hours into it the technician called while I was briefly outside with my dog. I missed the call by only a few minutes. When I listened to the voicemail and called right back, the technician said they do not work on Aquatherm units and would not be coming out. What I do not understand is why it took about a day and a half, including two hours into the scheduled appointment window, for the company to figure out they do not service the type of unit I clearly identified before the appointment was ever scheduled. The frustrating part is that the problem appeared to be with the outdoor condenser fan, most likely the fan motor or capacitor. That is a standard condenser issue and would not have required any special knowledge of the Aquatherm indoor unit itself. As a courtesy for the mistake, the technician could have at least stopped by, looked at the condenser, and possibly corrected the issue. Even if they had only honored the appointment, inspected the problem, and could not complete the repair, I would have paid the service fee simply because they kept the appointment they had confirmed. I called the technician back several times and received no answer or callback. I then called the main office twice. Both representatives took my information, said it would be sent as an emergency request, and told me someone would call me back immediately. Nobody ever called. I also explained that I have a disability and that having a confirmed appointment suddenly canceled in the middle of the service window, especially during an AC problem, was extremely disruptive. There was no meaningful follow-up, no attempt to help find a solution, and no return call after repeated assurances that someone would contact me. The issue is not simply that they do not service Aquatherm units. The issue is that I specifically asked before scheduling, was told they did, waited for the appointment, and then was left without service or even a callback after they canceled. Very disappointing and frustrating experience.

Electric Connections - electricians - Updated July 2026

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