I used their internet auction a couple times, and all went well. They do not ship and the 2 companies they recommended gave me estimates that were far apart....so be sure to get estimates. read more

I'm writing to let Eldreds know that Susan Eastman has done a wonderful job with communicating with me each time i send a request for a condition report or to coordinate a pickup time. I have read some reviews of lapses in customer service in this page which is unfortunate (and hopefully addressed by Eldreds). Its so important to build a relationship with someone at the auction house so one feels like they have someone to talk to should something go wrong. I hope Eldreds is sensitive about this and extends a duty of care towards their customers. read more

I won a bid at Eldred's and Megan, Shipping Coordinator, referred me to their shipping vendors. I received estimates and selected one. When I received my final invoice from the shipper the cost was 2 & 1/2 times more expensive than the initial quote. I was literally going to give my purchase to Megan or let the items go. It never entered my mind to ask for a refund because Eldred's did nothing wrong, but Megan contacted me and offered me a refund. This is excellent customer service. They went over and above what they needed to do. Thank you Eldred's and Megan! read more

I have purchased from Eldred's before via Invaluable, and had a great experience. I have also consigned Jewelry with them, and while some things didn't sell as well as I thought, others completely blew me out of the water. The thing to remember is the Auction house has no idea how well items will sell, it depends on the buyers, believe me. As a Auction buyer and seller, I have seen some crazy things. Eldred's has gone beyond my expectations in every way possible, and I personally have had a great experience. Also Eldred's doesn't make any money if your items don't sell well, I used a previous Auction house to sell artwork, because I felt shipping Art work from Kansas to Cape Cod would be a huge pain, and I wish that I had exposed my Art Work to more buyers. read more

Horrible customer service and terrible auction results for my items. I feel they were sold quickly to someone in the gallery who is bidding for the auction gallery. Terrible reputation, discourteous representatives and questionable performance on all fronts. read more

Usually, I don't write comments about companies, but this time I must do it to prevent others from being disappointed by this company's poor service. They only sell old and damaged stuff without any concern for customer satisfaction or respect for the money paid. Terrible experience. Nonexistent customer service. read more

Just purchased a lithograph from Eldred's. The internet photo showed a nice frame with no chips. When I picked it up the frame had two significant chips on the front and several tears on the reverse which were not present when viewed. Eldred's posts a "condition" disclaimer on its site which I sense is in response to prior complaints. If the staff is hard on the lots Eldred's offers then the loss will be shared by both buyer and seller and not the auction house. read more

Eldred's is the best auction house of all the ones that I deal with. Super helpful staff, both before and after the sale. Packing is done with care and at a very fair price, shipping is quick. Do not hesitate to bid online, they ship out of state to me and it's smooth every time read more

I have purchased several times from them via Invaluable Auctions. All of the purchases have not met expectations. The descriptions of condition are inaccurate touting better condition than advertised. Also, in two cases, the shipping actually broke the antique clocks beyond recognition. Further, when I had shared the feedback with them, they do not have the courtesy of returning the call. My recommendation is to not purchase here. I had to give one star to post, but really, this is a zero star organization. read more

OK....Here's the story... They list their items on eBay as part of the live auctioneer listings. Great! The more things offered the more I can possibly collect!!!! The original listing stated the item was in excellent condition .But....Really big but here.....contact the seller to confirm condition.... So, less than 24 hours before the auction, I requested an email confirming the condition of the item listed. Now......what was first listed has now changed to....... "Bowl restored professionally and finial reattached." Wow!!!! As a buyer what should I think???? These guys either don't have the time to carefully describe their items or maybe ???? Anyways.....They took up my time and now the internet, yelp, and the free market can help everyone.... Caveat Emptor! read more

Horrible service! Won auction on July 31st. Paid for 3 lots within 2 days. Never received artifacts after more than 4 1/2 weeks--sent many emails requesting information. Finally got multiple responses (I'm not making this up): " the lots were never released for shipping" , then a few days later: " we lost the lots." Then " we found the lots and are shipping at our expense." Nothing arrived. I asked for their tracking number but never received a response. Be VERY CAREFUL WITH THIS HOUSE. They are not truthful and are hopelessly incompetent. Will be taking fiscal/legal action shortly...what a waste of time/funds. read more

On October 19th we placed two absentee bids for two oriental rugs included in the October 20th auction. The wording of the bids was decided with the help of Eldred staff and assisted by Robert C. Eldred. We were interested in both carpet runners, being sold in separate lots. We received a call on the morning of the auction to verify the intent. The first rug sold for more than our bid. The second sold for much less than the amount we had bid. Needless to say we were confused and disappointed. When we called, the first staff person told us our bids were never registered. In a follow up call to, we were told that there was too much confusion. Neither staff member was very apologetic and the second one claimed that they never make a mistake like this. We pointed out that if they had included our much higher bid, the auction house would have received a larger amount for the item. So, first, don't trust their paperwork if you submit an absentee bid. Second, if you consign an item to Eldred's for auction, there is no assurance that you will receive the most for your item. read more