Friendly, excellent workmanship. Recently I brought in UGGs…read morethat were stained and Fernando was able to get them cleaned... though there had been no guarantee he could when I dropped them off. I can't wait to wear them again as the weather gets colder.

Cobblers are hard to find these days but these guys are amazing!…read more They are so friendly and their workmanship is exceptional and prices are very fair. I'm thrilled to be able to wear a couple of my favorite pairs of heels that were in dire need of some TLC! Highly recommend.

Gave new life to my shoes and resized a few belts for me. Owner is amazing and this shop give me…read morehope for the future. You don't find service like this anymore. I highly recommend and have been telling all my friends about this gem.

ABSOLUTELY, very polite and patient, SERVICE WAS OUTSTANDING, explained everything and for a…read moreservice which is very unique in this day and age the price was shockingly amazing and the finished product was awesome. Highly recommend!!!!

I was in Eatontown, New Jersey from Savoy, Texas for a wedding when my belt broke. I was frantic…read more As the minister performing the wedding, I did not need a wardrobe malfunction. LOL. I called two places & after explaining my situation, the first guy said the usual stuff; "I'm slammed," "This is short notice," "I close at 5pm," finally, "if I can get to you today, it'll be at least $12." I hung up the phone quite appalled at the first guys attitude & thought I'll call the Shrewsbury Cobbler Shop, the 2nd online option from my search. No answer. Ugh!! At any rate, the online info stated he closed at 3pm & I thought "if I leave now, I can make it by there to see if they can help." Man, am I ever glad I did. I walked into the shop at 2:50pm & was immediately greeted by a polite & pleasant young man. I explained to him my dilemma, showed him my belt & his response was "let me see what I can do." He returned 3-4 minutes later & had the belt buckle reattached & the leather belt resewed around it. PERFECT!! The incredible things was when I asked how much do I owe you, he said "Oh, nothing!! It wasn't only a little thread." I was floored & so appreciate. For the locals that may know this shop, I didn't get the young man's name, but I did find out he was Joe's grandson. While he was working, I read the newspaper articles about the shop on the wall. Hopefully, this shop stays busy. In my opinion, they are the epitome of great entrepreneurs...great service, they know their craft & they are kind & take care of their customers by putting them first. You can find them at 444 Broad Street, Shrewsbury, NJ, 07702.

1 STAR -- Extremely Disappointing Experience…read more I brought a very high-end pair of shoes to this cobbler because the sole needed to be repaired. I trusted them with an expensive pair of shoes and unfortunately regret that decision. First, communication was basically nonexistent. I dropped the shoes off and didn't hear anything for a week. They don't answer the phone and don't respond to messages, so if you actually want to speak with someone, you have to physically go there. Even then, the posted hours don't seem to mean much because there have been multiple times when no one was there. When I finally spoke with the owner, I was assured that the sole had been properly repaired. I wore the shoes for the first time after the repair, and the glue literally came undone. For a supposedly professional repair on a high-end pair of shoes, this is completely unacceptable. I brought the shoes back and asked for my money back because the repair was clearly not done properly. They refused to issue a refund. I'm extremely disappointed--not only because my shoes were ruined, but because of the lack of communication and the way the situation was handled afterward. I would strongly recommend taking your expensive or high-end shoes somewhere else. Based on my experience, I have absolutely no confidence in the quality of their work or their customer service. I honestly don't understand how a business can operate this way.

This place is a gem in downtown Westfield! A zipper on a jumper that I really wanted to wear for a…read morebirthday party was snagged beyond what I could do to fix it. As soon as I realized this, I knew that this was the place to go. Although they were a tremendous help in repairing a zipper on my luggage a couple of years ago, I was still a little apprehensive because I'd never taken a clothing item there before. I am so glad that I went anyway! Not only were they able to fulfill my request, I was a bit pressed for time and it was still ready sooner than I expected. The service is always straight-forward and efficient. The process is seamless from drop-off to pick-up. I really appreciate that!

This place is absolutely amazing! When I first called this place it was great customer service from…read morethe beginning. I drove to Westfield and showed him my luxury bag. He pointed out things I didn't even notice and said he can have it ready in two months. It was less than a month and my bag looks brand new. I'm more than satisfied with the work. Thank you so so much!

Went to him many years ago at a different location in West Long Branch and thought he was rude and…read morecondescending. Just returned to his present location in Little Silver thinking that maybe he had changed his personality- Boy was I wrong! He was rude and nasty. I thought to have my Birkenstocks refurbished since I have had them for 11 years and just love them! He looked at them and said they are the wrong size for my feet without even looking how they fit on me!!! He walked away from me leaving me stunned that a small business-owner would treat a customer so poorly! He offered half hardly to fit me for a new pair of Birkenstocks - and then turned his back on me. I will never step foot in that store again!

I have a pair of sandals with a kitten heel. The right heel needed the rubber replaced so I went to…read moreSole Solution Shoe Repair & Birkenstock to see how much it would cost. Instead of giving me a price, the person working at the counter asked where the left sandal was. The left sandal still had the rubber heel on, so I didn't initially take it out of my bag but did so when he asked about it. I showed it to him, and he proceeded to take the sandal and tug at the rubber heel. I told him not to do that, but he ignored me and proceeded to rip off the rubber heel on the left sandal. This was quite upsetting and shocking that he would deliberately damage the heel. After repeatedly questioning him why he purposely broke the heel of the left shoe, he claimed that it was old and was going to break off anyway. That may or may not happen, but it's not for him to decide by deliberately ripping off the rubber that was still attached to the heel. Especially since I did not agree to any repairs since he didn't provide a price. Was that his way of drumming up business for repairing both sandals? I told him he needed to fix the left sandal heel which he broke. He kept saying that the rubber heel was going to break anyway and if he tried to nail it back, the rubber would fall apart. Based on his combative attitude and unprofessionalism, I was certain that he would make sure the rubber would break apart if he touched it any further. I asked him his name but he refused to give it, whereupon I left the store. Never have I experienced a repair shop of any kind where my item upon leaving is worse than upon entering, due to the fault of the repair person. No accountability for his action. That is not the way to run a reputable business.

So pleasant and skilled! Definitely recommend. My favorite boots are good as new. A true cobbler…read moreis hard to find.

The best! A real pro. Boots were done impeccably and their attention to detail is unmatched.read more

Very helpful and knowledgeable staff ! Great selection. My husband bought in a bunch of boots…read morethat needed new soles and purchased a couple new pairs also. They have a thing to step on to get an accurate shoe fit. In AAA SHOPPING CENTER

I was so happy with the boots I bought here that I went back and ordered another. At 11 months old…read morethe boots have begun to fail and leak water. I ordered the new pair in December. It's April now. I've called a few times but I always get excuses. Its incredibly frustrating and disappointing. What a shame.

Amazing job! Cleaned and polished my loafers and have them looking like new for a reasonable price!!read more

I needed my boots fixed ASAP and Romy was quick in responding to my quote request. I was able to…read morecatch him on a slow day, and amazingly he was able to fix my boots in about an hour. Friendly, honest service, high quality work. Will definitely come back to get my favorite shoes and any leather work fixed.

Absolutely yes I recommend this Cobbler. Sandy is a craftsman not just a shoe repair guy. He also…read moreis transparent and fair. While I choose not to get the leather sneakers done, it is because they are so worn that cost wise it was made clear the proper work that would need to go into fixing them outweigh the cost of buying a new pair, regardless of the fact that the newer made shoes just arent as well made today. I am still thinking about it as a possible investment while I shop for a new pair of sneakers. Meanwhile, I now know where to bring my boots. Note: he is closed on Mondays

Decade old boots bought back to life, highly recommend! Very thorough with explanation of boot…read moreaftercare and sophisticated overall boot knowledge!