I've been going here for many yrs. I have several health conditions. Some of these are so off. I never wait for long. She is my favorite Dr of many I have she listens and remembers me. She never ignores my complaints. She refills my prescriptions very fast usually same day. If she can't handle my problem she refers me to someone that can. The office help are amazing. Manny has always been right on anything I need. I always feel very calm and at ease. Dr pinhole is the best and I will stay as long as she's practicing. read more

Dr pingol do not like to rush when she is with a patient she spends quality time with you and gives good feed back love the way she practice. read more

I haven't been to the doctor since 2008. If I'm not on the brink of death, I feel like there's no point in going because many people in my family are in the medical field and can help me out. This time, I was going for blood work for genetic testing and a physical to be on the safe side. I had my first appointment with Dr. Pingol on 12/26/12 at 2:15. I was seen at 2:42 which was frustrating, but I could hear her talking to a male patient in the other room (the patient had a booming voice so I could hear him through the walls) so I can let it slide. Dr. Pingol was really friendly. She went over my blood work and said everything was perfect. She asked me about my skin (which the dermatologist I saw was too busy to check out) and said she could tell I was stressed and not sleeping enough which was why my skin was out of whack. Both of those guesses were true! She told me to stay away from anything with estrogen & to eat more greens. As somebody who is leery about taking so much as an aspirin, I appreciated that she wasn't suggesting pharmaceuticals but real food, sleep & relaxation. I had a pap while I was there and I liked she wasn't like other ob/gyn doctors who want to talk about boyfriends and sex lives in a gossipy way like they're your friend while they work on you. I liked that she didn't ask me if I wanted bc and I didn't need to explain that I was single because she was strictly about the procedure. My appointment was nearly an hour and I liked that she took the time to listen to my concerns and explain my (completely perfect) test results. I'd definitely see her again. read more

Elaine Pingol, MD - Dr. Pingol in the back. - Family Practice Near Me - Henderson, Nevada

Seriously, before you think to come here. Prepare yourself to wait. You will be waiting. This is absolutely ridiculous, total disregard for patients. Honestly, there's no point to scheduling an appointment because you probably won't be seen until hours later. I seriously tried to give this practice a shot, but I highly doubt I will be returning after today. Fuck this place... read more

Dr. Pingol was great in the beginning, but after many years and many patients, I feel like she is less attentive to her patients. Maybe overwhelmed with how many patients she has in a day? Probably. I also noticed she dismisses concerns, when I asked her about something, she quickly dismissed it. I have a new provider and did a "real" physical assessment and found that I had a hole in my tympanic membrane (ear) -- which I thought was odd because I saw Dr. Pingol a month prior and she didn't say anything (she looked into my ears). Now I am being referred to an ear, nose, throat specialist because this isn't normal, obviously. Doctors are supposed to be attentive and empathetic towards their patients. I would stay away. She also should hire more people and perhaps even partners to help her with her patient load. I wish her practice well. read more

I will never I came to see Dr Pingol and I will never go back. Even though she's a nice doctor the waiting time to see her was absolutely horrible. There is no reason why my appointment is at 9am and not get seen til 10:15 and out of the office by 10:25. The doctors office is very small and there were three people in front of me. I am VERY dissatisfied with their service. I do not recommend this doctor. The timing has to get better with this office. read more

DR. PINGOL is a great start for a single person, M or F (can do basic pap testing & referrals if need be) or for Adult Families 18+ who need a General Practitioner or Family Physician ‍-She is very warm, friendly, and patient with my many questions! She is also very gentle and her staff is very professional and accommodating. I highly recommend for a General Practitioner-even though I have not seen her in almost two years due to the problems she found, diagnosed and then referred me to Specialists for treatment, I and my family will be seeing her soon. #Ohana read more

Not very happy. I was a patient of Dr Pingol for a number of years. I was never happy with the scheduling but that's an issue with all doctors' offices. I never had issues to be treated but wanted to do annual checks. Recently I realized that there were some routine tests that were not performed and should have. If they were, I would have found out earlier about something that was discovered now. I didn't visit with Dr Pingol in the last 2 years because they kept cancelling my appointment plus I didn't have any concerns and still did some blood work separately. I just called to set up an appointment and I was told that the office wouldn't re-establish patients in the next 4 months and if I want my records, I have to pay for them. I never stopped being a patient there so this is quite ridiculous. Changing doctors immediately! read more

I'm doing three stars because I LOVE Dr. Pingol, she has been taking care of my whole family for as long as I can remember and she and Manny deserve 5+ stars, but the rest of her staff deserve 1. I have been calling for over a month for one of my Grandmothers medication to be filled. Every single time I call they tell me that the last time it says I called was back in early February. Nope, I called yesterday, Friday, a couple times the weeks before and so on. Who ever is supposed to be putting notes down stating that I have been calling multiple times and getting the message to Dr. Pingol is not doing their job at all. I'm going to have to resort to sitting there every day until someone gets something done. This is unbelievable. read more

Staff is rude. Had problems with insurance. Do not go there. Doctor seems to care more about insurance than patience.

I was a 10+ year Patient of Dr Pingol's. You will wait for an hour EVERY SINGLE time you have an appointment, no matter what time of the day you're there. I avoided going in for months and months because of this. The final straw was when her office called to tell me they were sending me to collections for a $25 no-show from my Daughter 14th months ago. I had moved and they were sending the bill to my old address. Um, how about you call me? I am done. Never going back. You don't treat long-term patients this way. read more

I have been coming here for years and even though I do like Dr Pingol, the staff is definitely not friendly at all and the wait is over an hour almost each time! If you come here be ready to waste a lot of time, it is unfortunate as this doctor is pretty good. read more

HORRIBLE experience with this doctor and practice basically just a doctor who refers you to other doctors referrals upon referrals upon referrals if this is what you are looking for and don't need a doctor who actually listens to you or helps you with your health issues or concerns - perhaps this is the place for you nepotism reigns supreme here the front desk "gatekeeper" MANNY - IS BEYOND HORRENDOUS - he is RUDE, UNPROFESSIONAL, NASTY, SNARKY and does not understand the concept of HIPAA law - he blurts out patient names, social security #, diagnosis, tests, personal details, etc - AT FULL VOLUME to the ENTIRE waiting room apparently no one has ever informed him that people's healthcare as well as their name, address, social, phone number, diagnoses, etc - ARE PERSONAL - and not to be shared with the entire world - hence why they are protected by federal law - HIPAA - i am shocked he has not been reported and this practice hasn't - IT IS THAT BAD his demeanor is BEYOND unprofessional i cannot believe this physician lets him represent her and her practice - i don't care if he is a family member - he obviously uses this fact to his full advantage and does not value the job he is doing, or the patients of the practice who are in fact - paying his salary you would think a "smart" and educated physician would know when to cut their losses and do something about the elephant at the front desk ruining her practice I GUESS NOT i saw Dr Pingol many times for a long time - and really liked her initially - but she just constantly referred me to other doctors - never stopping to help me herself with what she could or really listening to me or my health concerns - they do not even pay attention to who they are referring you to - or if they are covered by your insurance - if you call to let them know - they say they don't refer to anyone else (really? i think not - just laziness) i received many calls from the practice where someone hung up and did not leave a message - (professional!) so i called to see what was going on and who had called me - i got a nasty rude call back from billing - i do not know her name - but she was black and ghetto - she said she is the one who called me, my insurance had not paid and i "needed to do something about it" well my insurance paid every other doctor in town i went to, so obviously there was a problem with her and her billing abilities - i do not appreciate being screamed at by someone who is ghetto and rude - and on top of it - for her mistakes - not mine when i called to change my upcoming appointment - i was put on the phone with MANNY who told me (laughing) "well you've been discharged by our practice, you're no longer our patient, so you won't be coming" I WAS SHOCKED i have never been "discharged" by a practice in my life - and apparently i was "discharged" by this one because of the billing lady WHO SCREAMED AT ME - not the other way around guess what - in the end - OF COURSE my insurance paid - i have the best insurance there is - and they ALWAYS pay so i was treated like crap by the billing idiot and by Manny - the worst person to represent a practice ever - and i am the one who was punished! WHAT KIND OF DOCTOR OR PRACTICE DOES THIS!!!!!!!!! A HORRIBLE UNPROFESSIONAL UNCARING ONE it is very obvious either Dr Pingol does not know any of these things and is not aware of the way the patients are dealt with, spoken to, and compromised by her staff OR she DOES KNOW and doesn't care it's one or the other but even if there are one or two patients who are treated this way - shouldn't she evaluate her staff and "family member" (Manny) and decide what matters more - the patients who are keeping her practice going - or the staff who are driving them away in droves??? DR PINGOL - FOR YOUR PRACTICE AND ALL FUTURE PATIENTS - PLEASE FIX THIS read more

I am new to Las Vegas and am looking for a primary care physician. I had heard good things about Dr. Pingol so I made an appointment. I was told to be at the office 15 minutes early for my appointment so I could fill out my paperwork. I arrived early and waited for 50 minutes during which time I started reading online reviews stating that it was normal to wait one to two hours for your appointment. Dr. Pingol may be a fine doctor; however, in my opinion it is very inconsiderate to schedule someone and then let them sit waiting for an hour or more without any attempt to explain. I got the feeling this is standard practice in Dr. Pingols office. I left and won't be going back. I would select one star but I did not get to see Dr. Pingol, so my rating is based off the office staff / efficiency alone. read more

I'm not a big fan of doctors (I prefer natural cures) but I never mind paying an annual visit to Dr. Pingol's office. She is sweet, kind and caring and good at what she does. Her office staff is always smiling and happy to help. If you need a family doctor, the search is over. Easy to make an appointment and I hardly ever have to wait. read more

The doctor is ok. The staff is HORRIBLE especially Manny. The staff is rude and gives out FAKE information. This is the third time that the staff has misled me. The last one this week was that i was scheduled for bloodwork at Quest. I fasted and was at Quest at 6am. The office never sent my order to Quest. This is the second time this happened. I give up.....I am not going back. Manny called me to change my appointment and to set up the tests just 3 days beforehand. My third run in with Manny. Manny treats everyone as if they are stupid. read more

Good doctor if you can get in to see her. Average wait time 1.5 hours. I had to change doctors due to time restraints. Staff scheduling appt. didn't seem to care that I had to move my charts to another facility due to doctors lack of availability and on time appointments. Oh well I guess if they can charge anyone's insurance what do we matter. read more

I was a patient of Dr. Pingol's for a few years before I lost my insurance. I loved her and she was always wonderful! I do agree with the other reviews though, that while everyone is nice, the waits were always long and frustrating. However, I dealt with it because she was so great. Now I have insurance again and I just called to schedule my appointment and was told to call back after 1pm. I'm assuming he was about to go on a lunch break, but why'd you answer the phone if you weren't going to help me? At the very least, why not get my contact information and ask me if he could call me back? Missed opportunity! Needless to say I won't be calling back after 1 to schedule my appointment. I'll find an office who values my business and respects my time because the office staff here obviously doesn't. read more

Been coming here for years and love Dr.Pingol,she listens when you have a question and explains everything to you , also she dosent just rush you to go to the next patient which I like. The staff is nice and the wait is super short, I've never waited longer than 30mins. read more

WARNING! Staff was not friendly. They need to smile more! This place is like a DMV looooooong wait, no point of having an appointment at all. Between 1 1/2 to 2 hours just to get called back in, they only had 3 rooms for patients. I only came here because it's close to my house and accepted my insurance. I will not recommend this place at all. read more

I am VERY disappointed with the service from the clinic. The doctor is great however the staff is not helpful. Coding was incorrect on a bill, I called and I faxed every bill I received and nothing was done for SIX months and now I'm being sent to collections. However, I miss an appointment and call later that day attempting to cancel thinking it is for the next day (even though they can overbook and make you miss 3 hours of work sitting in their lobby) and within 48 hours I have a $25 notice in the mail. So unfortunate they aren't doing what is best for the patient. As a person that works in healthcare, I am very disappointed in the customer service I have received. read more

I love her! My family has gone to her for years. She saved my daughter's life by following her gut, and beyond the obvious tests given, and helping her find Thyroid cancer. Dr Pingol has a great staff. While you are there you are her only concern. She is not like most doctors who give you an assembly line feel. She remembers me and genuinely cares about me and my health. read more

I have been seeing dr. pingol for over 6 years now and shes amazing. I love that i can do my annual physical and my pap on the same day. The staff is very friendly, The dr. has great bedside manner, which is Vegas is impossible to find. Shes so sweet and patient, I definitely recommend her. read more

Staff is sweet and Dr. Pingol is very nice, but plan on a VERY long wait. I have been to this office twice now and I have waited over an hour past my appointment time without anyone acknowledged me. I know they are physicians and unexpected things come up but its just not acceptable. read more

Do not go here. I actually thought the doctor was good, but the rest of the staff is so horrible it doesn't matter. I went two times the doctor was helpful, but followup and post care was a nightmare. Manny the front desk gives wrong information about needing to come in and payments. They seem to only really care when it comes to getting paid. I had no help with refills for my medication which is standard and was told I would have. The office refused to give me a standard doctors note (which my two previous doctors before moving were more than happy to help with) they refuse to let me speak with the doctor or explain my needs directly to the doctor. They lose files, don't return phone calls, and when i expressed that I did not feel helped, Lynn in a very rude way told me to go else where and hung up on me. I've never been treated by a doctors office this way before, i noticed many of their patients are elderly and hope they are not scammed. bottom line the doctor shouldn't be nice just to get your money but follow through with care. This doctor does not take any responsibility for her staff, but will take your money. read more