I had made a reservation here for 2100 on a weekday. Although directions on how to get in via the confirmation email would have been great, we were there for the aquarium earlier and found our way in through the only open gate. We get there and it looks like the pictures so I was excited to have this almost once in a lifetime memory with my partner.
After reading the reviews I decided to book this for the experience and just enjoy a few drinks and desert, as many stated the food is terrible and over priced. Was it over priced for Valencia? Yes. Was it too expensive for my wallet? By no means. This was one of our cheapest meals, but honey was it a disaster.
We were sat immediately, they gave us a QR code and it brought up a beers list (about 6 or so) the ala cart menu, and the fixed price 3 course meal. Within 2 minutes a female server, blondish hair, 40's, and obviously not in the mood for anything as she was too busy hating her life, comes over and in Valencian says what do you want to drink. I really wanted white wine but it wasn't on the drink menu so I looked at her and said I don't know in English. She says it again, what for drinks in valencian, so I look perplexed at my fiancé, and he says can I have a few more moments.. then says it again in Spanish: cerveca, vino... and I straight look her in the eye and stay sternly we don't know what we want yet, we are not ready to order in English. I guess that was the equivalent of saying eat my shorts because she did not return to our table.
Now 15 more minutes have passed and we have no server. So this female, heavier set, black curly short hair comes over and says would you like something to drink, I ask for white wine and my fiancé gets a beer. 10 min later we get our drinks from a different person this time. He says are you ready to order and we say yes, so he looks at our first waitress and she says no, as in she has fired us aha. So the second waitress comes over and She says did you want ala cart or fixed menu. I said desert. OH BOY. Her attitude changed significantly. "IMPOSSIBLE" she states. You come here and the minimum is a plate each. So I look at her and say it says that no where on your website, on your QR code, anywhere that there is a minimum. She says it is a rule that we must follow. Since we were halfway through our drinks we felt we were stuck. We couldn't pay our bill unless we had two plates.. so my fiancé stops her before leaving and says can we order an appetizer each, those are plates. She scoffs, takes our phone and says TWO ENTRE MINIMUM. And walks off.
I'm shaking I'm so angry with the service, and my fiancé is laughing. Meanwhile the ENTIRE staff is talking and pointing at our table.
We had gone to casa Carmela earlier that day. No one can do paella like that so we decided let's to it again. Valencian paella it is.. FOR TWO. Plated nicely (again a different person serving us this time) but NOT EDIBLE. Like I said probably the cheapest meal we had, but funny how they looked and treated us like we couldn't afford it even though we would have spent more on just drinks and two deserts than if we weren't made to order a minimum of two entrees. We had taken maybe 6 bites and asked for the check. We ran into a stray cat on the beautiful walk back to our hotel and wished we could have given the left overs to the cat.
If you go to the aquarium, YOU DONT NEED THIS EXPERIENCE. All the same silver fish, three rays, and maybe 4 sharks in this whole tank. The service TERRIBLE, the food gross, and you will leave knowing you wasted your time and money on a place like this. read more