In the past I have never had an issue with El Paso Election. During the last few months we have a difficult time keeping up with our utilities. We made several attempts to speak with them but to no avail. Our past due balance was $137.10, not when you consider the high cost of electric. However, having moved from CA, after getting laid off from a job, I had held for 27 years, we discovered just how low the jobs paid here. Yesterday, our electric was cut off one day before my pay would have been deposited and yes we did receive a disconnect notice. For that one day not only will we need to pay the balance in full they also add a reconnect fee ($36.65) plus an additional deposit of $185.00 which is added to our next bill. I don't mind the reconnect fee but an additional deposit of close to $200 is a bit much. All for just one day. I have completed 2 surveys regarding El Paso Electric & both were positive. I can assure you they will not be next time. I gave 1 point for professional on the phone but clearly their understanding of how difficult it is to live on the low wages paid in El Paso is lacking. Why are utilities so unwilling to work with companies? read more