El Paso Electric

1.3 (4 reviews)

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Desiree S.

132

5 months ago

Horrible customer service. If a payment is accidentally missed they don't contact, they immediately cut power, and a reconnection fee is enforced. No autopay available. This company grinds my gears I wish there were other options for electric companies out here but we're limited. That's why they act so awful and offer no value to the service. read more

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Beckey B.

10 months ago

What can I say about these people other than they are HORRIBLE! They charge you a fee to PAY YOUR BILL unless you have auto deduction! They switched out our meter without our permission and if you don't want the horrible new digital meter they charge you an arm and a leg to keep the old one. They are just trying to charge you more based on the time of day you use electricity! This company has a monopoly in this town! You can't even cancel your electricity altogether and just be off grid or solar. They STILL charge you a monthly fee for that! How can El Paso allow these people to gouge us like this?! read more

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Kevin F.

2 years ago

El Paso Electric knows they can charge whatever they want. There is no other electrical company in El Paso. These smart meter are not so smart when your bill doubles and we are using less energy then before. It a monopoly that isn't going anywhere soon. read more

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Devin G.

8 years ago

In the past I have never had an issue with El Paso Election. During the last few months we have a difficult time keeping up with our utilities. We made several attempts to speak with them but to no avail. Our past due balance was $137.10, not when you consider the high cost of electric. However, having moved from CA, after getting laid off from a job, I had held for 27 years, we discovered just how low the jobs paid here. Yesterday, our electric was cut off one day before my pay would have been deposited and yes we did receive a disconnect notice. For that one day not only will we need to pay the balance in full they also add a reconnect fee ($36.65) plus an additional deposit of $185.00 which is added to our next bill. I don't mind the reconnect fee but an additional deposit of close to $200 is a bit much. All for just one day. I have completed 2 surveys regarding El Paso Electric & both were positive. I can assure you they will not be next time. I gave 1 point for professional on the phone but clearly their understanding of how difficult it is to live on the low wages paid in El Paso is lacking. Why are utilities so unwilling to work with companies? read more

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El Paso Electric

1.2

(30 reviews)

I just got off the phone with Leah today and I must say her customer service skills over the phone…read morewas fantastic! She was very polite and professional. She was very knowledgeable and helpful. She enrolled me into the budget plan and so very kind! I'm very impressed with the quality of service she provided. Thank you Leah!!! You should get a raise!

I can't believe a company this large can't manage to invest in a functional way for customers to…read morepay their bills. The website is poorly designed, the app is just as bad, and the automated phone payment system is equally frustrating. It feels like every option is intentionally difficult to use. For a company with this many resources, the experience is shockingly inadequate. A complete failure of basic customer service.

Secure Electrical Contractors

3.5

(8 reviews)

DO NOT HIRE THEY ARE INCOMPETENT AND SHADY PLEASE BEWARE READ TEXTS BELOW TO SEE HOW THEY ALMOST…read moreSCAMMED US OUT OF OVER $3000 - After a storm affected our power we called Secure Electric and they basically lied and said they had to replace and rewire everything above and below our meter when in reality the only problem was a loose connection by the transformer that El Paso Electric fixed FOR FREE in a few hours. The utility company could have done it a day earlier but didn't because Secure Electric told us to just tell them to "just unlock the meter." However after theyre super overprice quote I did some research and got a second opinion and figured out the problem and called El Paso Electric again to fix it but we were still without power for 2 days because of them. Plus they charged $200 to lie to us. They misled us and confused us more and quoted us a bunch of unnecessary work just to over charge us and when I politely asked for at least our money back since they didnt even provide a correct diagnostic the wife said they would but next day the owner of the company came by and said "nope never mind were not gonna refund you afterall" despite getting caught red handed trying to screw us. As you can read in the texts had they refunded us we would've forgiven them even though they tried to screw us over but after they said they arrogantly said were not willing to even do that and " we don't care if you post this" Im left with no choice but to post up all the details as a warning to others. They act real polite and everything but they are just out to screw you. Hire literally ANYONE ELSE

So the family and I came into town with our RV, and this business was recommended by someone…read morereliable. Our generator needed service cause it was running kind of rough and not working properly. Talked to one guy and said they could help, they had just repaired a similar generator. Sounded very promising! Sent them the information requested, then finally two days later, the "tech" calls me and says they don't have time now since we're just passing through. After I waited on them for two days. Do Not recommend.

Caldwell Electric

5.0

(1 review)

Juan did great work. He was punctual and also kept me updated on his arrival time. he was…read moreknowledgeable and courteous.

From the owner: Today Caldwell is the premier company for the design, installation, and servicing of Smart Home…read moreSystems, Home Security Systems, Home Theaters, Private Home Theaters, Lighting Control Systems, Motorized Shades/Drapes, Network Systems, Access Control, CCTV, Home Camera Systems, Landscape Lighting, LED Lighting and still providing the southwest our Electrical Services.

LE Electric

2.8

(11 reviews)

I am beyond disappointed. I asked them to service my generator. They said no problem. The…read moretechnician told me that he was unable to fix it, and that I should only be charged for a basic service call. The company charged me for 2.5 hours of work and said that even though they couldn't fix it, I still owed the money. They never explained this when I set the appointment. So the service tech (who actually did the work) said minimal charge, but the greedy owners said no... you are going to get gouged. Unbelievable! Avoid them like the plague. I wish I could give them 100 zero ratings!! Never again. This is a very, very dishonest company.

Here's my story. I…read morebought a house with a out building that was used as a hobby garage. It was serviced with a metal armilite conduit with 12 ga wire and it was powering a minisplit a/c unit, multiple outlets, and a pool motor with 220VAC. L-E Electric was 1 of 3 contractors I called, but when Paul showed up, he talked the talk. This man has Watt's Law running through his veins. His crew Rick, Eric, and George came out within 10 days and had a solution for me for both short and long term. I would recommend L-E Electric with 5 stars. This crew was amazing. You will not regret hiring Paul and his crew.

Extasy Tinting & Accessories

4.7

(41 reviews)

I've been getting all my vehicles tinted at Extasy for over 15 years. Quality of the film used and…read morethe workmanship is top tier. The film used is also warranted, never an issue when filing a claim with him. Recently have bought accessories, floor mats, bed cover and an extended bed cage, from his business also. Competitive pricing and I believe the warranty for these items is extended when you buy from Extasy. I recommend if you want quality tint done on your vehicle, take it to Extasy. Definitely make an appointment because Jerry gets booked up.

Called them about a week in advance needing to have the tint removed from front two windows. They…read morewere able to take care of it within two hours. Price was reasonable. Job looks great! Will be back soon with the spouses car for the same

1st Choice Garage and Repairs

5.0

(28 reviews)

All I can say that Mr Daniel Ortiz was amazing and so professional and punctual and what great…read morecustomer service . That is so lacking with businesses. My garage door is now functioning. Thank you Daniel!!!! I will highly recommend 1st Choice Garage &Repair. I Dalbey

Called the guy and he showed up in less than 24hrs. His prices were better than anyone else. Some…read morebusinesses wanted to charge outrageous prices. Call this guy you won't be disappointed. Thanks Daniel

Power Solutions Electric

4.7

(31 reviews)

Service people not to honest with price quotes, or answers to work to be done, get a quote, before…read morework is done want to jack up price quotes.

Power Solutions Electrical Services are the guys you want to use for you electrical needs…read more Honest, trustworthy,quality work at a fair price. On time with great techs. No headache company.

Mann & Sons Roofing

4.6

(22 reviews)

Called for an appointment and they gave us very good info. Honest and reliable service. They won't…read moregive you unnecessary services. They explained the whole process and how best to go about getting a roof fixed.

Called to get a quote for a roof leak repair and simply asked if I had reached the roofing company…read morebecause I forgot the company name while dialing. The person who answered immediately responded with attitude saying, 'You don't know who you're talking to when you called them?' and then hung up on me. Maybe I caught him on a bad day or maybe there was some confusion at first, so I double checked the number afterward and it was definitely the correct business. Either way, first impressions and professionalism matter, especially when someone is calling for help with a home repair.

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1 review that is not currently recommended

The reviews below are not factored into the business's overall star rating.

Ortiz K.

5 years ago

Wonder what the new number is? I've veen calling and it says the phone is temporary disconnected

El Paso Electric - electricitysuppliers - Updated July 2026

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Prewire Of El Paso

3.0

(12 reviews)

Great customer service from Receptionist to Steven. I am going with a different company only due…read moreto funds not meeting upfront charges.

We just bought and moved into our home a few days ago and were introduced to Prewire by our builder…read morewho had a very impressive system installed in his office. From the start, Steven and the Prewire team blew us away with their customer service. Every time I reached out, Jaqueline or the other lady (sorry I forgot your name!) answered my questions completely or found a solution on the spot. On installation day, Cesar came out and in about 3 hours had the entire system installed and networking set up! Not only did he get our security system running, but he also added a smart lock to our front door and wired every room for ethernet. Upon pre work inspection Cesar told the house was not prewired for cameras, but Steven and his crew did not flinch. They set an appointment that same week to knock out that monumental task. That is what I call service! Now about those negative reviews. Let's be real, some people will complain no matter what. These are the same folks who get mad when rain is wet, sushi tastes like seafood, or the free sample at Costco was too small. They are the type who send food back at restaurants to avoid paying or complain about the free bread not being fancy enough. Just read their reviews and you'll see a pattern of negativity. Bottom line, ignore the noise. Our experience with Steven and the entire Prewire team was outstanding. The rest of us will be enjoying our perfectly set up security home system and sleeping safe at night knowing these rockstars at Prewire take great pride in their work. They are honest, dependable, and deliver exactly what they promise and that is why Prewire is in a league of their own.

Deca Garage Doors

3.5

(4 reviews)

I own a business that flips homes. In April 2026, I paid Eric in full for garage doors and…read moreinstallation for two properties. Despite receiving payment, he never completed the work and stopped responding to my calls and messages. After waiting more than two months, I was forced to hire another contractor to complete the installation. I have requested a refund multiple times, but Eric has not returned my money. I am seeking reimbursement for the services that were never provided.

If you are tired of your garage door being loud and annoying, give these guys a call! They are…read morequick and very professional and get the job done fast! I needed a new garage door motor installed and I googled this company because I saw their sign. Erick was quick to respond and gave me my options with prices. He was willing to come do the installation the next day, but it didn't work for my schedule, so they came out on a Saturday (bonus points). My new garage door motor is so quiet, and they explained everything to me, and programmed all the remotes. They also did not have a part that my garage door needed, so they came out the following week and installed new rollers and molding to keep the dust out. They did everything I asked for and gave me all of the options with clear prices and courteous service.

Clean Water

3.8

(9 reviews)

Presently surprised with this company which also does water heater replacement and installations!…read moreWe called them and they gave us a very reasonable quote over the phone and we set-up an appointment for the following day and in less than 48 hours we had a brand new water heater! Roberto, the technician, was very professional and took about an hour to complete the full install and they hauled away the old water heater. Excellent service, highly recommend! Thank you!

Purchased a complete system from them in mid 2020. Once the system was installed I never heard…read morefrom them. I called for service and they responded. No maintenance reminders or system follow up. When I called to schedule a service on 04-19-23, my call went to voicemail. The message was that no one was available so I'd have to call back. Of course the voice mailbox was full so you couldn't leave a message. Overall, the installation was satisfactory. No problem there; however, the follow up is non existent.

SoBellas Home Services El Paso

3.6

(97 reviews)

Service was Excellent would recommend. Very professional service and friendly.SoBellas home service…read morealways on time.

We are very disappointed in this company. They charged us $685 to fix the home AC and it still…read moreisn't working. They said for a mere $8,000-$10,000 dollars they would fix it and give us credit for the $685. We also initially paid them $215 up front in order for them to waive trip charges for the year. Ridiculous!

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