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Rancho Mirage, CA

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AAA

AAA

(94 reviews)

I visited thier AAA office in La Quinta, and had the best customer service ever. The member who…read moreassisted me is Reshelle, who was excellent. "Kudos to her, she's 5 star.

I am extremely disappointed with my experience involving AAA insurance and the La Quinta office…read more I paid my automobile insurance in person and my understanding was that I was paying my insurance premium in full. I did not knowingly sign up to finance my insurance premiums or agree to finance charges. Years later, after requesting my insurance records, I received transaction ledgers containing finance charges and installment-type entries that do not match how I remember paying my insurance. I have repeatedly requested the underlying payment history and documentation showing exactly how my payments were made and what authorization AAA relies upon to claim that I agreed to premium financing. This is particularly concerning to me because I specifically remember going into AAA offices and paying my insurance in full. If AAA claims that I elected to finance my premiums, I believe they should be able to produce the agreement or authorization showing that I actually chose that payment arrangement. Instead of receiving a clear explanation and complete documentation resolving these discrepancies, I have spent a tremendous amount of time trying to reconstruct my own payment history. I am not claiming that every employee at this branch was responsible for what happened. My review concerns my experience with the insurance policies and payments associated with AAA, including payments I made through the La Quinta office. Customers should keep their receipts and copies of every insurance payment they make. Based on my experience, I wish I had kept every single receipt from every year.

Eix Insurance - homeinsurance - Updated October 2026

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