So we just got off of an EF tour on Friday. The guide was cool, however we were promised a family room and it wasn't delivered. Not only wasn't it delivered but the hotel they put us in do not even offer it. When I called I was told by a lady named Maggy that I wasn't told I would have a family room. Although Maggy was not on the phone when I was told this. Maggy then told me their calls are recorded and she can listen to the calls then call me back in 20 mins. I requested for her to do so. 4 hours later she callback and leave a vm saying I was told a family room but that is just a standard room to them. Which makes no sense. Then said she can see how I got confused. I called her back and asked to to confirm the details she heard me being told on the previous call and where I was confused. She then confirmed I was given inaccurate information. Her solve for this was for me to pay $200 for another room. I would never recommend this company they are unhelpful, especially after they got your money. The lunch was cheap hamburgers, sandwiches, or pizza by the slice places that you can get at your own home (McDonalds, Burger king & Potbelly's). A lot is crammed into the day but it rushed because your walking almost every where. One night we didn't get in until almost midnight. This is with a group of 11-12 year olds. read more

My daughter's 8th grade trip to DC was canceled due to covid19. Ef took the last payment 2 days before canceling the trip. Ef then kept 25% of the total payment as a cancellation fee. This company is despicable and deserves to go bankrupt. BUYER BEWARE! Don't use this company. read more

Do not sign up with this company. They decided to change our child's trip date and she is unable to attend the new date. They will give you a full refund LESS $450! Really? With everything going on with COVID and all the changes being made they are keeping $450 because of a change they decided to make? read more

My son's 9th grade class took a trip to DC/NYC with EF. It was a good introduction to these two cities. That said, some places we were able to spend more time at and some were just a highlighted visit. I'm not sure that the kids would have wanted to spend more time at some of the landmarks. It was definitely geared perfectly for our school group and was fast paced. We saw many landmarks and the guides were kind, friendly, and personable. Even our bus driver, Craig, was fabulous. We didn't have much hang time between events and dinner. The places they took us to purchase lunch were really good and I would definitely eat at those places again. Dinners had good choices provided as well. What made our trip fabulous was the tour directors. Hands down the best I've ever had (Joe & Bob). They worked together well when needed for our large group. One thing I especially liked about EF is the overnight security. The security people were present and watching the rooms on each floor our kids were stationed. In DC, they had door knockers and tape to identify which rooms they would be checking for violations. Overall, a fast paced trip with many highlighted visits to landmarks in these two cities. It couldn't have been more perfect. read more

EF Explore America - Tour Director Joe giving the students background information on Arlington National Memorial. - Tours Near Me - Cambridge, Massachusetts

This is the most fraudulent company in America. How they are still in business is beyond me. They had better not file for any relief packages from the Federal Government because they have kept $250 of my daughters trip that never happened. I have been able to get all other refunds back due to COVID-19 but this company allegedly still needs to charge a cancellation fee for something that WAS NOT my fault but the situation of things in the country. No one should ever book with them. I am going to make sure I type this everywhere I can read more

I'm so upset I just found out that EF Explore America DC trip for my 8th grader will be keeping 750.00!!! for what, they say administrative and contracts I call BS on that, and I understand a fee for the cancellation something along the lines of $75.00 that I would have understood, but $750.00 that is a cruel amount in this time of unemployment and layoffs. $750.00 would go so far in my neighborhood most of the kids at our school qualify for free or reduced lunches. I for one have had to save for two years for this trip and now they want to charge me for... what the pandemic! no, no, no this is too mean, cruel to take money from people that only wanted to give their children a wonderful gift of travel now Explore America wants to make money off of all of our pain when most people are just trying to figure out what and how to pay for basic needs. $750.00 is just cruel EF Explore America is not looking out for America at all. read more

This was my second tour with EF as the Group Leader and I will never travel with them again. My first tour- a Historic Tour of Boston- took place in June 2018. Our Tour Guide had literally no idea what she was doing or where we were going at any given point. She would occasionally Google information about an area and read from her phone. We walked the Freedom Trail and she had NO. IDEA. what anything was or the significance of it. My FIFTH grade students were teaching HER about different pieces of the trail. It took two of our four days on tour to get walk on tour guides to start showing up daily to actually teach the kids something. This year is what really ruined it for me, however. I took 20 fifth and sixth graders and 7 adults with me on the Boston STEM Tour for four days. Our tour guide, Bob, was INCREDIBLE. Very knowledgeable, great with the kids, incredibly personable. However, the hotel we stayed in smelled like rotten feet and had quite a few issues with cleanliness. A majority of the meals we were offered on tour were low on nutritional value- two days of sandwiches and fries or chips, pasta with sauce but no meatballs, pizza. I understand you're aiming for 'kid-friendly' meals but kid eat things grilled chicken, too... The tour wrapped up well with only minor complaints. However, our flight home was cancelled. I immediately called the emergency number to let them know what was going on and was told to speak with the airline to rebook our flights and then call and let EF know what the plan was. When I discovered there were no more flights out that night, I called EF and asked them to find us a hotel (as promised by the company) for the night because even though I didn't know when we would get out of there, I knew it wasn't going to be that night. I was again told to figure out our flight info and then they would look for a hotel. When I finally was able to figure out how to get us home, it involved a detour through Washington D.C. with a 10 hour layover. EF finally found us a hotel and our kids got to bed at 11:30pm. We had to be up for our flight to DC at 2:50am the next day. Once in DC, we were told by EF to cover the cost of any lunches, dinners, and activities and send receipts in to be reimbursed. This is a group of 20 ten year olds, remember? So I am now responsible for the upfront cost of feeding 26 people and paying for their Metro cards so we don't have to sit in an airport for 10 hours. We get back to the airport with plenty of time to spare and our second flight gets cancelled so we are stranded AGAIN. I call EF and am again told to take it up with the airlines and let them know what I find out. I have the American Airlines counter working to find a solution and call EF to ask them to please search every other airline and find us a flight home because AA says they do not have one the next day. At this point, American Airlines steps up and works to find us a hotel, a shuttle, cater food to the gate and print meal vouchers for the next morning, and literally charters a flight to get our group home the next day. While all of this is unfolding(it took until 3am to finally get to a hotel because the situation was so messy), EF has no answers other than, "I'll get my operations team on it" and "I can't do anything about that because your tour already ended" and "Save your receipts and we'll reimburse you". For a company who claims that the safety and well-being of their student travelers is their highest priority, they certainly did not do a single thing to protect them for my travelers. The final straw for me was when I received more than one e-mail from parents stating that when they spoke to an EF representative, EF blamed ME for their short-comings, claiming I had not notified them of our flight cancellation until 10:30 (I have written evidence that I informed them at 9:20) and insinuating that because the planned travel tour had ended, it really wasn't their responsibility to worry about it anymore. My tour consultants and my tour guide were all incredible but unfortunately, with the emergency line leaving us out to dry they way they did and customer service following it up with excuse and blame shifting, I have cancelled the planned tour for next year and do not think there is a way EF can save their reputation at our campus. read more

My sons trip to Washington was canceled because of the Corona Virus 19 for this summer 2020 and they kept $300 from me plus each student in our 7th grade trip. Only refunded us part of the trip money. I hear that they kept $700 from other students. Not worth the risk of loosing so much money. read more

Screw these people they claim to be all about the children but they keep $750 even though travel has been stopped. I purchased the travel insurance just in case of an emergency and was told that the COVID-19 outbreak did not qualify to cancel. DO NOT USE THIS COMPANY!!!!!! Funny how a lot of other companies are doing their part to help out families and this company just sees an opportunity screw people. Also beware that when signing up $750 so called fees were not mentioned anywhere. All about the kids yeah right! Nice way to convince parents. Also if you check some of the past reviews of people cancelling their fees are nowhere near $750 cancellation fees raised because of the virus outbreak SMH! read more

As a lot of other reviews on here my son was scheduled for his Washington DC trip which due to covid19 was canceled. This company is NOT refunding all of the money. During this crisis it is disgraceful to keep the money! This company should be ashamed. The school sent home a letter stating that they tried to fight with the company to refund ALL the money but the company refused. The school cut all ties with this company and will no longer use them for the tours. This is an awful company. read more

School trip cancelled due to COVID-19 which is totally out of anyone's control yet they want to keep deposits, charge a cancel fee and more! They are going to make $1,000 off of each parent MINIMUM. HORRIBLE company!!! read more

This company is scam!! They promote a insurance with your trip Incase you need to cancel. Yet insurance is useless and they TAKE half the trip amount and refund you basically nothing! As I was told I was going to get refunded $391 yet they charged my card $391 on top of not refunding me half the trip which was another $1369.50!!! I do not recommend this company whatsoever. This trip was for my son in the summer!! So we had 3 months till and I still got robbed! read more

EF (Education First) Tours is a SCAM!! Do not give them any of your money!! We paid for a tour and it was cancelled by EF Tours. They issued a voucher that was $350 less than what we had paid them and when we called for the rest they refused to help. They were rude and very smug about us not getting our money back. They knew they had the upper hand and we were helpless. Check out their reviews on Yelp to see many more other people that have had the same experience with this company. They will take your money and not care about your child's safety, security or customer service. Take this as an expensive lesson you don't need to learn and stay far far away from this company!! read more

Avoid this place like the plague!!! They cancelled our trip and when we asked for a refund they refused. They were rude and smug. They knew they were going to get our money regardless of what we said or did. They cancelled the trip and gave us a voucher MINUS $350 that we will never get back. Based on the other reviews I'm glad my son didn't go on this trip. This company only wants money from you and will not take your child's safety, security, or even customer service into account. Don't make my expensive mistake!! read more

My daughter signed up for a school trip with EF. Unfortunately the trip did not have the minimum number of travelers and was cancelled. I called the company to get a refund and I was told they were keeping $274 ($95 as a deposit and another $179 for the cancellation). I did not cancel the trip yet EF will not give me a full refund and will not let my apply any of this money toward another trip! This seems to be very common with this company (based on other reviews posted here and elsewhere) -- BEWARE! In fact, I discovered that EF continued to take money directly from my account AFTER the school notified them that the trip was canceled. EF was told the trip was not happening yet they continued to take money directly from my account! It seems like there should be a class action lawsuit against this company for all of the stolen money. If this has happened to you then PLEASE also fill out a complaint on Better Business Bureau. read more

DO NOT USE THIS COMPANY! My 8th grade daughter's school booked a Washington DC and Williamsburg trip. Canceled due to coronavirus. Rebook in July, canceled. Wanted me to get a future voucher or refund minus $750(out of $2093) that I paid. That's 36%! We didn't want a voucher since she will be going to high school in the Fall, all her friends would be going to different high schools. Who would she go with?! People need to know that this is not ok, fleecing hard working Americans! We bought traveler's insurance and of course it didn't do a thing for us. They are not a honest company and clearly shows in the way they treat their customers. read more

Buyer beware...Awful company. Our school booked a trip with them for June 2020, for 108 students. The trip was cancelled in March 2020 due to the coronavirus so they kept $250 per student and refunded the rest. So they kept $27,000.00 just from our small school. I cant imagine how much more money they made off other families from other schools. They kept all this money from some families that have lost jobs, have no groceries etc during this trying time. When I asked why they keep so much money per student they said "their vendors keep their deposits".... I asked who the vendors were to make sure I dont support them in the future and they said they wouldnt share that information with me. I highly recommend using a different tour company. read more

Reporting this company to local news outlets, and the BBB. We were making payments regularly for our child's trip to D.C. Their policy was if we cancelled the trip on our terms, and didn't have travel insurance we they would keep $750. Well due to the recent Covid-19, they cancelled the trip, which is understandable. However, we called to stop payment and they said they would issue a refund for the last payment that was taken. Still haven't received that. Also, nowhere in their original terms (nowhere did it state subject to change) they started that they were going to be keeping half of the money if they had to cancel the trip. Then they went and changed their policy after parents were bothered by this. Airlines are giving refunds for non-refundable tickets, but this company is keeping part of our money during a pandemic. This is unacceptable! Keeping people's money when it was not our fault. Especially the people who have lost their jobs because of this virus. read more

Same here! My daughters trip got canceled because of covid. Lost out on 350.00. If we canceled, I could see the penalty. It's just just not right. read more

I have no idea how great the tour guides are - never got that far! My daughter was signed up for a STEM trip to Boston through her school, who was using EF Explore America. I paid for the trip 100% in full (Just over $2,000). I called on 10/25/18 and spoke with Zack who offered me only a partial refund. I specifically said, "no, no. I need a full refund." He explained to me that the teacher hadn't contacted them to cancel the trip yet. Once the teacher cancels, I can get my full refund. I called again today, 11/12/18, spoke to Zack again. Once again he tried to process a partial refund! I said, "NO! I want a full refund!" He said that full refunds are never guaranteed and that they are an exception. Needless to say, I'm not happy. I told him that the last time I called he told me that I could get a full refund once the teacher canceled. He said, seriously - he said this, "I didn't say it was guaranteed." I said, "So you have to use the actual word GUARANTEED in order for me to expect a full refund?!" He said YES!!! I asked for a supervisor because my child is the ONLY child who was paid in full for this trip. He said that his manager, Margaret, would have to call me back... within 24-48 hours. WHAT KIND OF SERVICE IS THIS?! He says it "should be sooner than that, but that's the time-frame they give." Apparently Margaret isn't in the office right now. I've written to the teacher, Principal, and Vice Principal of our school and asked that they NEVER use this company to travel again. I should not have to jump through hoops to get my money back on a trip that isn't going to take place! What's the problem here! You want to keep almost $400 of my money...forrrrr... what?? This trip wasn't even originally going to take place until JUNE 2019. Why does this company feel the need to keep my money for a trip that NO ONE is going on????? AWFUL SERVICE! read more

Very expensive cost for the trip with unexpect and poor sighseeing, unhealthy food for kid

I am very disappointed with this company! Due to COVID-19, our eighth grade Washington trip was canceled. We will only be receiving half of our money back. Would not give a full refund. read more

Do NOT, do NOT, do NOT book your educational tour through this terrible organization! You enroll your kid online, and pay a non-refundable enrollment fee for doing the data entry yourself. Then you pay trip insurance, but they don't outline the terms and conditions, nor send you a policy in any format whether paper or electronic. Then they also have this $300 fee called a cancellation fee which is automatically charged when you don't take the tour you signed up for. If there is a natural disaster that makes your tour impossible, guess who still pays, even when EFEA provides NO service to you as the consumer? I wish there was a class action suit! Now CHOOSE your destination WISELY !! When Puerto Rico was devastated in hurricane season 2017, guess what company profited on the students who had booked for tours that were to take place in the months following such devastation and had to cancel. Sure, they offer other tours to replace the planned tour, but for more expense. EFEA does have a contract that you must agree to enroll, however it is very one-sided to their control and they tie your hands as we experienced during this natural disaster situation. To those educators who take such great initiative to plan amazing experiences for their students, I applaud your positive energy and passion sincerely. BUT....please think long and hard before you get tied up with this company! Your students' families could pay dearly for your well-intended decisions to do business with EFEA. read more

My daughter and I returned from a trip to Washington DC & New York. Let's just say the tone of this trip was "lack of communication" from the beginning to the end! When I first went to the meeting at our school we were told we were going a 9 day trip and most of it was going to be in Washington DC and only 2 days in New York. We were excited for a fun filled trip since this was costing me about $4500.00 for me and my daughter to go. After contacting the school teacher several times we finally got our itinerary and found out our trip was only 6 days, 2 days Washington and 4 days in New York. Our Tour Guide, McKenzie did not communicate any expectations at all. 4 children were left behind in Arlington Cemetery the very first day. She was rushing us through every memorial/museum with some of them only giving us 20 minutes to go through them. While during our lunches we sat around waiting on her to finish talking to get us going. It would have been nice to use some of that time to add to our attraction time. While at the Lincoln Memorial, 4 more kids and a parent were left behind again due to her lack of communication. Even as a parent when we tried to tell her we were counting heads to see if we had everyone she would just walk off leaving people behind. McKenzie admitted that she was suppose to be carrying a sign but she thought it was stupid and awkward to carry, it wasn't until after 3 days of leaving people behind that one of our teachers said something to her. That was one of the reasons we kept leaving children behind. As our tour progressed into New York City and a lot of time was rushed or cut short she was unprofessional about showing us text messages from our bus driver Bob about needing to meet up at a certain time. She complained about him to the moms the whole trip and blamed her inability to time management on him. WE, AS THE PAYING GUESTS, DID NOT NEED TO KNOW HER AND THE BUS DRIVERS DRAMA!!!!!! While in New York City we ventured into Time Square 3 TIMES. Why did we need to keep going back to a location where Gay Pride was going on and they were protesting while the National Guard was in full riot gear! Why? We were all over it after the first time and when she asked us for suggestions on what to do the third time none of us wanted to go back there, several of us suggested Rockefeller center/FAO Schwartz and to eat at the Café across the street. At one point, we had a step-on guide by the name of John who was awesome! He guided us through Central Park and some other landmarks and gave us phenomenal history on the city. He really knew his history and engaged the kids, it would have been nice to spend more time with him. Overall, 20 minutes at the Statue of Liberty, 15 minutes in St. Patrick's Cathedral, 15 in the Jefferson Library, 20 minutes at Mount Vernon, 30 minutes in the Museum of Natural History is NOT enough time! Overall, the trip was not anywhere near the money that I paid for it! I could have spent that and had a phenomenal vacation planned on my own. It was so stressful from having children left behind and being rushed. To our flight being cancelled and then being split up to into different groups to get home and figuring out transportation on our own to the hotel. Don't send your kids on this trip, take the money and plan a vacation on your own. There are plenty of sightseeing open-air buses at these locations that you can book ahead of time or when you get there. I will not send any of my other children nor go as a chaperone again! Not worth the money or stress. read more

My daughter just got back from her New York trip with her school. She had the best time! Shows on Broadway was her favorite! She learned so much and it seems like the trip was a breeze! I'm so glad she was able to go. Thank you EF Explore America for providing such a great trip for my daughter's school. read more

It becomes the favorite trip and considering going back. The tour, tour guide and especially the experience of working in the laboratory

this is the first time i have ever wrote a bad review but it is well deserved...will never do business again with this company, they canceled multiple trips and refused to give a full refund, this company is a rip off!! take your business somewhere else!! also have reported to the bbb on this matter!!! read more

My son had an amazing trip to the Eastern Seaboard. I did not personally go but my son and his friends had a blast and learned a ton! Of course our teacher leaders were the best. He enjoyed the tour guide and loved the bus driver. Everything about it was great to him. read more

The tour guide Bob was amazing!! Thank you Bob from Boston. However, due to flight cancelations, EF didn't provide adequate and timely accommodations for us. We were not provided security for two days because the tour ran out even though children hadn't returned home to parents. Chaperones were placed in the position to help pay for food. Aside from the lack of providing overall safety Bob have the kids a memorable trip. read more

It was an amazing trip! The driver Mike was absolute the best at driving, Chad our tour guy was very professional and knowledgeable. They worked so well with our leader (teacher) which by the way was the best in organizing and having everything under control. The kids and parents had an amazing trip and memories to last for ever. read more

My daughter just returned from a Washington/New York trip early Sunday morning. Unfortunately the itinerary that was provided before trip wasn't followed and their times at each location was rushed. She mentioned that the tour guide, Taylor, made it seem as if the whole trip was pressed for time. There was limited time to take pictures, get lunch and just enjoy these two states that she never visited before. Overall the group made the most out of it since trip was paid for already. Not sure about going thru this company again. read more

We had a friendly tour guide but she would not stick with the itinerary times and was not organized at all. There was a lot of improvising which dominoed into issues. We had to be paired up with another school who had greater numbers so out smaller group was bulldozed into whatever that group decided. When time was limited at certain locations we were blamed by the other group instead of the poor planning by our tour guide. Missed out on a few places that we paid for because of this issue. Lunches were not included and the guide was not placing us in parts of the city we could find inexpensive meals. The cost of the trip was high and the issues during the trip caused further expense. I will not use this company the next time I plan a trip to NYC for my family. read more

My daughter went on tour with them through her school. They saw a lot of attractions and got to see many sights. Everything went smoothly. There was plenty of communication between the tour guide and the chaperones. There were no problems on the tour with the reservations from flights to museums. My daughter had a wonderful time. She went from San Antonio TX to Philadelphia/New York for 5 days. It wasn't expensive and they got the whole tour bus to themselves as 33 students and 5 chaperones went. We would recommend them. We might see about going on a tour as a family now. read more

Everything was perfect! Our tour ran smoothly and our tour guides were very knowledgeable.

I can not being to tell you about how pleased I am with EF! This company goes out of their way to ensure that teachers have every tool they need to plan an unforgettable trip. It all starts with the tour consultant, Megan knew exactly what steps to take to help create our itinerary. The really great thing about EF is that we were able to create a private personalized agenda. We always start with a basic tour, and build from that point forward. EF took care of all of the logistics on their, all I had to stress about was getting 20 people through security at the airport. Once we landed in DC, Janet (our guide) met us at the airport, and took charge from there. Janet took the itinerary and spoke to us each day about any changes we wanted to make and made the trip even more enjoyable. My students, many of which will not travel in their lifetime soaked up every moment. To watch their eyes light up at literally every turn was worth the price. We paid a little over 2100.00 per student, which was high, but it offered complete peace of mind for 5 days! I will continue to travel with EF as long as I am a teacher. This company allows history to come to life for my students, and that means the world. read more

What a fabulous opportunity that we each give to our students/ travelers each & every time we leave our home territories across AMERICA to EXPLORE our past and present as well as move into our futures with a lifetime of experiences and memories! I know, without doubt, that I, too, along with my numerous years of travelers to a variety of destinations, am "changed for the better because I knew/know you!"...EF EXPLORE AMERICA...you make my life and the lives of those who share OUR TRAVELS truly blessed! Thank you! read more

ok so due to pandemic the trip was cancle in March, but I already made the full payment, since march till now made several call they keep on saying they sent my refund but I never got it. whenever I call they saying we just sent your check. so frustrating. first they said they not gonna refund me full. I was like ok, at least I got something back. I am feeling helpless, and feel like they just playing and don't want to refund my money back. and its not little amount, 3000 dollar a lot to me. I have two another ready to go for trip, I am thinking not to send them. And school is also not helping at all. read more

Thank God my husband refused to let our 8th grade daughter go on this trip without one of her parents because it was NOT safe nor organized. The sales pitch was amazing... with all the "professional tours" but in reality, it was a joke. I willingly paid the extra cost as an adult traveler to accompany our daughter and enjoy the experience. BUT in reality, I spent extra money to be a chaperon. Day one, we got off the bus at DC mall, were given $10 for lunch (not the $15 EF tells you that you will get if you have to fend for yourself for lunch or dinner) and told us we would be picked up in 6 hours at a specific location. No plans, no EF guide with us, no direction.... just go. So here we are in DC for the first time sitting on the lawn of the mall googling maps of museums and trying to get same day tickets. The museums are free but you need tickets to get in and our day one was a Saturday. Being a teacher I have experience with field trips but REALLY... I would loose my job if I ever was as neglectful as EF tours. Think about that....your 14 year old daughter being given $10 and sent free in a strange place and just told to be back at a location for pick up. 3 other mothers paid to escort their daughters on this trip and all were disappointed and shocked at the lack of planning and supervision. When I questioned it, I was told kids are on 360 with their cell phones as trackers. Sorry but I'm eyes on, cell phone batteries die and kids loose their cells. Which did happen on our trip so 360 came in handy. But as a parent and teacher I believe in eyes on, small groups with an adult ALWAYS. As others have posted in review many opportunities were missed. Our White house experience was a photo op where we got off the bus. had 15 minutes to stand in front of the WH and take a picture. Then when we did have our guide, he got us lost at Arlington cemetery. Might not seem like a big deal, but Arlington is huge with hills and little shade and kids started complaining about being hot and tired of walking, which really took away from the experience. Ironically they have a tour at Arlington but we did not have one outside of EF guide who got lost and he didn't know his history either. When we went to NY "the statue of liberty so called tour" consisted of the $9 ferry ride to the statue of liberty with 45 minutes to walk around her and NO ticket to the museum at her base or to go up into her crown. I lived in NY in the past and was EXTREMELY disappointed as the tour tickets for the statue of liberty only cost $28 but sell out so they have to be purchased in advance. The kids missed a once in a lifetime experience, the opportunity to go inside (no time for touring even though I was willing to pay extra to get in). I traveled with my youngest daughter who had never been there before and I assumed the museum and interior was part of the tour because it would be ridiculous not to included it plus EF said we would tour SL. Only good tour in NY was MSG but that's because MSG has their own tour guides. One night our kids didn't get to eat dinner until 10 pm, and at that point they were all tired of PIZZA. Sure the tour feeds you but that too was bad, one day we bused to a shopping mall for the food court and were given a paper voucher to use at only specific places on specific things. You know it's bad when kids are tired of eating pizza. It was super easy for kids to run the halls at the hotels. I was in the lobby with another parent at 11 pm and kids were still running around freely. Our group was separated across several floors. I don't understand why the trip wasn't planned in detail as EF had over a year to plan. They could've book all the rooms on one floor to make it easier to manage. We spend over $5000 just to EF tour ....hindsight... be prepared as you are over paying for hotel, transportation and crappy food. I tried to leave a review on EF link but it the site won't load so I choose to leave one on yelp so parents are aware of the lack of EF supervision and planning. I agree the post another parent made if I could give a negative or at least a zero I would. read more

The trip itself was outstanding. The tour guide and the bus drivers were great. However, the bus did not have working plugs, no wifi and the DVR player did not work properly. The hotel was adequate. read more

Two of my middle school kids went May 2019 to NYC and DC. I contacted the tour director and EF both has crappy excuses. They maxed out on 58 person at about 2500 per person they made 148,000 on this 7 day/6 night trip. My daughter had to share a room with 3 other girls and only two beds with one of the girls she refused to share a bed and my daughter was the odd girl out. She slept on the floor half of the trip. My daughter isn't the kind to make things awkward or waves so she didn't say anything and just waited to tell me until she got home because she knew I'd say something. Then they had too many kids in the group who wouldn't listen they missed the Statue of Liberty tour and a couple museums. Also the flew southwest and had them on the cheapest fight home which means it was the we landed in Tucson at 11pm on a Tuesday night when some parents wake up at 345am to go to work. The next day was miserable for myself and my husband. They didn't tell us any of this up front. The profit EF is making is unbelievable and when the director contact me she said I could have paid 300 more for my daughter to have her own bed. Seriously they paid 145k and you're a telling me I could have paid more so my daughter had a bed to sleep in? Ridiculous! read more