I started coming to Paris Optical four years ago. I have never gone to another optometrist (expect…read moreas the army directs for my annual military physical!). I have experienced nothing but the best from Dr. Wicks staff. Dr. Wicks is an excellent eye doc (both of them) and very thorough in the exam. The eye glasses area is excellent and always fully furnished. The building is an old historic bank with the old vault in the back. It is a cool feature they have in the building. Even when I had an issue with my insurance Dr. Wicks refunded my glasses until the issue could be resolved. Since the glasses hadn't been made yet it didn't cost his team anything but time, but that is the type of service that demands great customer loyalty!

I have had more than one bad experience with this place. I knew better but this is the only…read morein-network location located in Paris. We started the morning by telling me since I wasn't standing in the doorway when they unlocked them, I couldn't be a walk-in client after calling me on Friday and saying walk-ins were Monday through Thursday 8-11. Well, they were good enough to let me waste 50 minutes of my time before taking me to the back and telling me, on top of the money they were going to charge my insurance and the copay, there would be an additional $60 contact fitting fee. Who the heck is wearing contacts all the time, never needs to put on some frames and take a break? I have never had any other eyecare professional give me any static about writing a prescription for frames when they do a contact exam in 40-some-odd years. When asked about their ridiculous fee I was told that it was just store policy. I kindly asked for my glasses back and left. I'd rather deal with the insurance people on an out-of-network claim

Called today to schedule an appointment for new glasses. Was told I couldn't have service scheduled…read morefrom them. Asking why, I was advised I had made a comment regarding sueing their office. This is a blaint lie, since this never happened. Do not recommend this business for any service.

I have been using this place for years and I love it. I use Dr. Brown and he is great. He people…read moreat the eye glass area are very helpful and always take good care of me. I have no complaints at all.

Love this office. Want to know the best thing about them? They have late hours on Tuesdays! They…read morekeep working so you don't have to take off of work.

I asked for a late Thursday or any time Friday appointment for my elderly mother so I could drive…read morefrom Dallas to take her. They said they could not do that as those times are reserved for students only. It's a once a year appointment and they couldn't accommodate her.

Highly recommended. Friendly, knowledgeable staff. The best prescription I have recieved in many…read morepairs of spectacles I have had in many attempts. .

My kids really like the doctor. He makes them laugh. We have had several incidents that required…read moreemergency glasses repair or eye exam from contacts causing problems and they were always able to handle it immediately without making us feel like a bother.

My insurance company changed the providers that it would pay for my annual vision exam so I had to…read morenot go see Dr. Brown after many years. When I went to see this new eye Dr. He changed my prescription even though I wasn't having problems. I asked him not to decrease my contacts but the new Dr did. After a couple of days with the new contacts I called that Dr. He would not change them back even though I was still having nausea and dizziness, unless I came in for a visit again. I was livid. I called Dr. BROWN office and got in. He did his exam, put me back in my old contact prescription order and DIDN'T CHARGE ME as he knew I would have to pay cash because that other had already charged my insurance company and my insurance wouldn't of covered much of visit dealing him out of network. What a awesome person to do that!! Highly recommend! He listens to his patients! Go see Dr Brown!

Dr. Dan Brown was short and snippy, I would not recommend taking children to him. He would ask my…read moredaughter(9) a question and as she would answer him he said "YES OR NO!" and "SIMPLE ANSWERS ARE BEST!" Can you see this? "ITS A YES OR NO QUESTION YES OR NO!" Very snippy like. I just would not recommend taking children to him.

Personal service is great. Contacting the clinic itself is impossible. Always transferred and have…read moreto leave voicemail. Never a call back or response.

Just great people work here. My whole family loves all the staff. Dr Nichols is super helpful and…read morecares about his patients.

Very professional and thorough. Recommend highly. They take the time to explain each test and are…read morevery friendly and helpful.

I made an appointment online and someone call me a few minutes later to confirm my appointment for…read morethe next day. People there were very nice and explained everything very well and answered all my extra questions. I left there feeling satisfied and happy with my experience.