I had a cracked crown and needed to be seen urgently. Dr. Duy Nguyen was kind enough to squeeze me…read morein at the last minute, and I couldn't be more grateful. From the moment I arrived, his staff was efficient, and genuinely focused on helping me. What stood out most was his honesty and transparency. He clearly explained my options and never tried to upsell me on unnecessary treatments or procedures. If you're looking for a dentist who is efficient, kind and honest, I highly recommend Dr. Nguyen and his team. Thank you again for taking such great care of me!

I always have a good experience at Pacific Manor Dental. The entire staff is always friendly,…read morewelcoming, and professional, and they consistently provide excellent dental care. They take the time to make every visit comfortable and are always happy to answer any questions. Thank you to everyone at Pacific Manor Dental for your outstanding service and dedication. I truly appreciate all that you do and highly recommend your office!

This was my first visit here and I was seen by Alex and Dr. Ash. I'm calling them out by name…read morebecause I want them to have the recognition they deserve. Alex took my X-rays and asked if I was having any issues. When I mentioned a particular tooth, she proceeded to take more X-rays, despite having already put away the equipment, and really focused on the tooth in question to make sure the doctor had a good X-ray to review. It really showed that they cared and weren't just going through the motions of their job. Then Dr. Ash saw me and looked over my teeth. He spent considerable time and care looking at the teeth that bothered me. This wasn't a quick 30 second check that you would get at many other dentists. He was also very careful to warn me when I would feel sensitivity or potential pain during his tests. He also was very thorough in walking me through the potential options I had for treatment. At no point whatsoever did I feel that they were trying to upsell me into any services, Dr. Ash was solely looking out for my wellbeing and dental health . To top it off, my terrible insurance created some issues that Dr. Ash took into his own hands to resolve. I was honestly really touched by their kindness. He really went above and beyond here. I feel that after a decade in the Bay Area I had finally found an office, dental assistant, and dentist that I want to come back to. Some side notes: Front office staff were very pleasant, I just didn't get a chance to catch their names. The wait before I was seen was minimal, I came a few minutes before my appointment and was seen within a few minutes. There was virtually no downtime once I was seen, unlike other offices I've been to where you end up sitting in a chair alone for a while. 10/10 experience, the people that work here deserve their recognition

Very clean and modern office. Dr. Howard Tsoi is amazing. He is kind, knowledgeable and cares…read moredeeply for his patients. Dr. Tsoi took care of my dad for a dental emergency and we are very thankful for the work that Dr. Tsoi did to get him out of pain. Highly recommend this office.

I'm so grateful to have been able to find an amazing dentist to go to. A friend of mine had…read morerecommended Dr. Tom and I've been going to him for about 2 years now every single one of my visits have been pleasant. I've had a lot of bad dentist experiences in the past so I was glad when I found a place that was actually nice and caring about every single one of their patients. The front desk staff are always friendly and helpful. The dental hygienists are also super attentive and she gave thorough explanations on how to care for my teeth. Dr. Tom is also very detailed and you can tell he truly cares for all his patients from interacting with him. I had previous dentists who just take their tools and go at your teeth without caring about your pain and comfort but that is not the case with Dr. Tom and the staff. They always made sure to check in with me on my pain levels and comfort, asking if I needed anything. If you are looking for a new dentist I highly recommend Dr. Tom!!

My wife and I had been going to UCSF faculty dental practice. When they stopped taking Delta Dental…read morePPO, we needed a new Dentist. Dr. Tom was recommended by a trusted co-worker, so we tried him. All I can say is "Honesty, Integrity, and Quality." I could write a book about my wife having pain that was thought to be coming from a tooth that had an old crown and root canal. Dr. Tom was not sure about that. (he could have pullled the cap on the root canal, and charged for it, but he said he didnt feel right because he didnt see anything wrong on xray.) As it turns out, my wife had pain from a problem with a clogged Eustachian tube, and the pain was conducted from nerves in the same area. Saves us thousands of dollars that the insurance would not have covered. Honesty, Integrity, and Quality."

Serramonte Ridge Dental is the best experience I've EVER had at any dentist office. I've had…read moreextensive work done over the last 8 months by both Dr. Lam & Dr. Conley. I always feel like I'm in good hands. Both Doctors are the perfect combination of expertise & compassion. I have had decades of bad experiences with prior dentists. I was reluctant to make an appointment but both Dr. Lam & Dr. Conley completely quelled my fears & calmed by phobia of dentists. I've had just about every procedure done, starting with exam & x-rays, then deep cleaning, multiple extractions, fillings (both repair of failing old silver fillings & new ones for cavities), crowns & fluoride treatment. I've been so fearful of going to the dentist for so long that I never would have imagined having the courage to get this desperately needed work done. It is only because of Dr. Lam's compassion & amazing expertise & Dr. Conley's patience, reassuring confidence & attention to detail, that I was able to face the challenge of getting this important work done. I'm currently being fitted for partials & I'm excited to be able to visit with old friends, meet new ones & eat in public again. I'll leave a follow up review when my current dental journey ends in a few weeks. For anyone out there who is afraid to visit the dentist. For those who may need complicated multiple procedures to have a healthy pain free mouth again, or maybe just feel like you can't afford it right now. Serramonte Ridge Dental is the place for you. They are kind & caring, always. As I stated, I'm covered by insurance, but their rates are very reasonable. Their expertise, knowledge, compassion, are the absolute best I've ever known. It shows when healthcare professionals really care. Dr. Lam, Dr. Conley & the entire staff really care!

I've been a customer here for a few years now and they do a pretty good job. I do feel like the…read moredentist are very knowledgeable and friendly. The reason it's not getting five stars is because sometimes the front desk is a little disorganized, and standoff ish. They have a couple people that answer the phone that are not very pleasant to speak with.

I had my first visit at this dentist office and I can honestly say Carlos made the experience so…read moremuch better than I expected. From the moment I arrived, he was incredibly helpful, kind, and professional. Going to a new dentist can be a little nerve-wracking, but he immediately made me feel comfortable and at ease. Throughout my appointment, Carlos consistently checked in with me to make sure I was okay and not feeling uncomfortable. I really appreciated how attentive and patient he was. He explained things clearly, answered my questions without making me feel rushed, and made sure I understood what was happening during each step. It's rare to come across someone who genuinely cares about your comfort, especially during a first visit, but Carlos truly did. His calm and reassuring presence made a big difference in my overall experience. Because of him, I left feeling confident about continuing my care here. Highly recommend!

Care Quality, staff are very friendly make you comfortable while working on my teeth Dr Alexandra…read moreis the best

I came to Dr. Saba as someone with a history of bad experiences with dentists and she helped me to…read morefeel comfortable and welcome. Her staff is incredibly friendly and her care shines through her treatment in every aspect.

Amazing and fast attention! Great place to visit very nice ambiance and the service was very…read moreattentive

Absolutely . Dr. Benton and Dr. Mel are simply amazing dentist. The staff are gentle, they make…read morethem aware of what procedure they are planning to do. They also make you aware of cost and my teeth look amazing once they are finish with your treatments and screenings. They are by far the best dentist I had. Highly recommended.

I came here since my old dentist retired, I heard that a lot of dentist don't take delta and so I…read moreasked around and Dr. Benton does. I went to check it out and it was great care. Walked in and they are super welcoming. I got great care and even had my Blood pressure checked. Dr. Benton answered all my questions and made me feel like my past cavity's don't define me. I am glad to be part of this new dental family.

I don't usually leave reviews, but this experience absolutely deserved one…read more While traveling through the Pacifica area, I unexpectedly needed dental work and was fortunate enough to be referred to Dr. John Acosta. He was able to get me in on extremely short notice, which alone was impressive. What really stood out was the level of professionalism, care, and attention to detail throughout the entire process. Dr. Acosta performed my wisdom tooth extraction and is also helping me with cosmetic dental work. From the initial consultation to the treatment itself, he took the time to explain everything clearly, answer my questions, and make sure I was comfortable every step of the way. The procedure was far smoother than I expected, and the recovery process has been excellent. What separates Dr. Acosta from many healthcare professionals is that he genuinely cares about his patients. You never feel rushed, pressured, or treated like just another appointment on the schedule. His staff is welcoming, the office is professional, and the quality of care is exceptional. If you're looking for a dentist in Pacifica, San Francisco, or the surrounding Bay Area, I would highly recommend Dr. Acosta and Pacific Coast Dental for wisdom tooth extractions, cosmetic dentistry, and general dental care. Finding a dentist you can trust is difficult, and I can confidently say that Dr. Acosta has earned my trust and future business. Five stars without hesitation.

I sent the following email two weeks ago and never received any sort of response:…read more I am writing to file a formal complaint regarding my new‑patient appointment today. I want to note at the outset that I do not know the names of either technician involved, so I am relying on your internal records to identify who assisted during my visit. I came in for a dental cleaning and understood that X‑rays are standard for new patients. What I did not expect was the volume and pace of imaging performed: panoramic images, multiple sets of X‑rays, and then intraoral photos using metal devices that were splitting my lips and causing significant discomfort. The appointment began well. The front office staff was kind, and the technician who was taking the photos was polite and professional. The issue arose when she called in another technician to assist with holding the metal devices in place. This second technician was dismissive from the moment she entered. During the third set of images, she told me to open my mouth wider. I explained that I physically could not because the metal pieces were already splitting my lips. Her response was, "Afterwards I'll get some petroleum." This did nothing to address the discomfort I was actively experiencing. I stated that I was stressed and did not want to continue with the imaging. The primary photo technician responded appropriately and said she could see what could be done to move forward without the last set of photos. At that point, I was willing to continue with the cleaning and exam. However, the second technician then asked, "Can I ask you what's so stressful about all this?" Her tone made it clear she had already decided I was being unreasonable. I explained that from the moment I arrived, I had been taken from machine to machine, X‑rays to photos, nonstop, and it was overwhelming. She continued to look at me as though my explanation was not legitimate. I asked her, "Does that make sense?" and she responded, "No, that doesn't make sense." Her dismissiveness and refusal to acknowledge my discomfort made it impossible for me to stay. If she had not behaved that way, I likely would have completed the appointment. The first technician was professional and willing to work with me. The second technician was rude, dismissive, and made me feel interrogated rather than cared for. I also noticed that the television screen in the room displayed a message stating that patients who feel stressed may request a sedative. I have never needed sedation for a dental exam, and I did not expect to need it today. However, I found it notable that the practice encourages patients to communicate stress, yet when I did so, the technician responded dismissively and stated that my explanation "did not make sense." This contradiction contributed to my decision to leave the appointment. I also noticed on your website that multiple family members appear to work at the practice. I do not know whether the technician in question is a family member, but I am including this observation because, in my experience, family‑run businesses sometimes have less internal oversight. Whether she is family or not, her behavior was unacceptable. I left the appointment because of her conduct. You may have a large and stable patient base, and my experience may not affect your operations in any significant way. However, I am documenting this incident because it reflects a lapse in professionalism and patient care. I am giving you the opportunity to review what occurred and address it internally so that future patients are not placed in the same position.