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    Hill & Russo Endodontics, PC

    3.7 (9 reviews)
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    11 years ago

    I have had several office visits with both doctors. They are top notch! Very thorough, clean, timely, friendly, fair prices.

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    Grillo Patrick DDS

    Grillo Patrick DDS

    (1 review)

    I was having some severe molar pain about a month ago, just prior to a family trip I was getting…read moreready to take. I was referred to Dr. Grillo for an evaluation through friends and am ever so grateful for the recommendation. I was a new patient, and experiencing pain over the weekend. Dr. Grillo was able to squeeze me into his busy schedule and took me right away on a Saturday afternoon, nonetheless! After my initial consultation, and describing the pain I was experiencing. He conducted several x-rays to determine cause of pain, although he already had a good idea before even seeing x-ray. The x-ray and Dr. Grillo's expertise, determined that I had an abscess on a molar in which a root canal was previously done. Though, Dr. Grillo is not an Endodontist, he knew exactly the course of treatment I needed to remove the infection and pain. He prescribed antibiotic for several days and advised me to follow up with Endodontist in the area. The antibiotic he prescribed, was literally a miracle drug! Within days, my pain was gone , infection gone and I was Able to go on my family vacation with no pain!!! I didn't follow-up with Endodontist, and now a month later, I am still OK, no recurring pain! I am every so grateful for his knowledge, expertise and professionalism for taking me on the spur of the moment and treating me so accurately! Also, the office is exceptionally clean and staff is so nice and friendly! Everyone was very accommodating and professional! Looking forward to returning again, and I don't often say that about dentist visits! Thank you again Dr. Grillo and staff!

    Great Expressions Dental Centers - Commack

    Great Expressions Dental Centers - Commack

    (17 reviews)

    I came to this dental office for a routine cleaning, which is fully covered under my MetLife PPO…read moreplan. I was never told that anything was wrong with my gums, nor was I informed of any underlying gum disease or condition that would require a deep cleaning. No one explained that I would be receiving anything other than the routine cleaning I scheduled. Instead, I was handed paperwork to sign without any explanation of why a different procedure was necessary. I was never shown any notes, X‑rays, periodontal measurements, or evidence that a deep cleaning was medically required. After the appointment, I was charged $250 for a deep cleaning I did not knowingly consent to. When I later contacted my insurance company, they confirmed that routine cleanings are covered and that I should have been eligible for one. This directly contradicted what the office told me. I called the office afterward to ask for clarification and a refund. The "manager" told me that the dentist's notes supposedly indicated a need for a deep cleaning -- but again, I was NEVER shown these notes during my visit, nor was anything explained to me verbally at the time. I had no opportunity to understand or agree to the treatment they chose to perform. Patients deserve transparency, informed consent, and honest communication. None of that happened here. I'm sharing this so others know to ask questions and insist on clear explanations before agreeing to any dental procedure.

    If I could leave 0 stars, I would. I set up a cleaning about a week ago but a few days ago, the…read morebracket for my bottom braces broke which meant I needed to also visit my orthodontist immediately. The only time my ortho was able to see me was an hour after my scheduled cleaning. I called Great Expressions to inform them of this predicament to which they told me to try to come a bit earlier than my appointment - they were fully booked but would try to accommodate. Cool. I informed my ortho I may be 5 minutes late. Upon arrival, I find myself waiting past my scheduled cleaning appointment and go to the front desk to let them know I really can't stay because of my ortho appointment which was honestly much more important. Fran, the woman at the front desk, was SO rude about the entire encounter. I was informed before I arrived that my appointment would take 50 minutes so I knew that if I was seen at that point, I would be really late for my other appointment. I tell her this to which she replies, "well she [i assume my hygienist] is going to be a few minutes." I let her know I can't wait those few minutes to which she responds, "she put aside this hour for you so now she's going to be doing nothing." Not sure how that's my problem at all. I tell her I timed both appointments so that I could make both of them but this delay messes that up. At this point, all customer service goes out the window and Fran tells me she'd prefer if I stayed. Great to know what you prefer Fran, but it doesn't work that way. I ask her to possibly schedule me another appointment where she tells me the next available date is June 14th. Weird because when I called to make my original appointment, they had a bunch of spots open for next week. Great Expressions is right next to my parents' house so I stop by to inform my dad about the encounter. He calls and speaks to Fran to which she was extremely rude to my very nice father - I'll admit I wasn't being the nicest but my dad was trying to be super accommodating and unbiased and Fran was simply being (for lack of a better description) a complete asshole. My dad explained how I couldn't stick around for the 5 minutes they were running late and Fran has the nerve to say "5 minutes isn't running late" ??? Weird. Even 1 minute is still running late! This isn't the first time my family has had an issue with this office being timely. My mom also walked out when she went for a cleaning during her lunch break and they had her waiting too long. My mind is blown at how rude Fran was. Like literally no ounce of helpfulness. I understand having a bad day but I also work in customer service and know to leave whatever outside issues you may have, at the door. I've always tried to refrain from bad reviews but this experience was so awful, I had to share and warn others.

    Hill & Russo Endodontics, PC - endodontists - Updated May 2026

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