I moved from Oahu to Big Island this past March and was pleasantly surprised there was a HawaiiUSA…read morebranch on island. I've gone to this location 3 times and all times I've been met with professionalism and kindness. The bank agents are very friendly and knowledgeable and have successfully helped me with all my deposits and questions. Mahalo nui!

Friendly, and they help you in anyway they can! The workers make you feel like family!read more

friends warned me not to do business with a credit union instead of someone like Schwab if anything…read more'special' is ever needed, like a wire transfer, or in my case being defrauded on VISA. I reported it to tBIFCU promptly. They had absolutely no idea what they were doing, and according to VISA gave me wrong information. It is now six months later, i've made endless phone calls, sat on hold, been disconnected, pushed to the same person who did not follow up and every thing else...except getting my money back. Part of VISA is the assurance of that. VISA keeps referring me back to BIFCU so I guess they have to be competent too..and aren't and aren't even couteous about it. Good luck.

David has been doing my taxes for years. He is thorough, knowledgeable and always on top of things!…read moreHighly recommended

We have had David do our taxes for several years now and we are always extremely satisfied with his…read moreservices. Whenever we have a question he is quick to respond. Highly recommend AviationTax!!

If money doesn't grow on trees, why do banks have branches?…read more I mean, I'm not complaining--in fact, I quite like that First Hawaiian Bank expanded to have more convenient branches around town in recent years! Not the least of which being their Waiakea branch, located right next to Prince Kuhio Plaza where the old Blockbuster used to be (the building was empty for a while...). Given that FHB's main branch in Hilo tends to be very busy at most times throughout the day, having another option nearby is always welcome. The Waiakea branch tends to be very convenient in my experience as well. They're rarely as busy as the main branch, always have way more than enough parking, and have tellers available to help in person as well as virtually if their on-site staff are occupied. Also, by virtue of its convenient location, you're allowed to avoid the craziness of driving downtown, which is almost reason enough by itself if ever you were on the fence about swinging by the Waiakea branch instead of its larger counterpart. With all that being said, I don't really think you can go wrong with either of the locales, but it really is nice to have more options these days. Especially once that don't really cost you anything experience-wise and even provide added conveniences. Don't hesitate to hit them up if you need to do a little banking and are in the area. I don't think you'll find any dropoff in quality.

Opened a large account 1 year ago. Deposited $120,000 in savings…read more Not treated rudely, but treated as if we were just depositing $1,000. (For comparison, when we opened up a $100 K account at Chase in California, we had 3 different managers offering us all kinds of good things, and immediately assigned a "private banker". Nothing like that with FHB.) The next day set up my on-line account, and discovered our savings had gone missing. We had no money. Immediately drove to Hilo with our receipts wanting to know what happened. Somehow, they managed to find our deposit. Should have taken my money and left right then. But gave them another chance. Then in Dec 2022, someone hacked our debit card. Ran up a bunch of charges. I was the one who discovered the fraud. (For reference, 12 years ago the same thing happened with our Chase debit. While it was happening, Chase called me to confirm the charges. When I said to stop it, they did so immediately.) Not so much with HFB. After a month, did get our money back, so we continued to bank with HFB. Then in Feb '22, mailed our yearly check to our HOA, spelling out the HOA name on the check, and envelope. Somehow, our check ended up with the Hawaii Department of Taxation. Don't know why, but they submitted it to FHB for payment. And FHB cashed the check! Without any questions! When I discovered that our HOA had not received my payment, but that Hawaii's Tax Dept had received our money, I got ahold of the bank, and asked why they gave our money to the State. They had no answer, but blamed the State for cashing the check! Then I asked what FHB would do to help us get our money back, and was told that was my responsibility. FHB committed malfeasance and misappropriation of our funds. I cannot recommend this bank to anyone. Bernard J Rhatigan

Last year I decided that, due to the complexity of my tax return, I would try a cpa. I chose…read moreEgdamin Hu, cpa. What a mistake! I came right back to Liberty. They are very easy to work with. I have worked with both Connie and Leo in the Hilo office and would recommend them both. The cpa on the other hand was difficult, not any more knowledgeable and more expensive. I learned my lesson. I'm staying with Liberty Gay C

Personalized, professional service by friendly, knowledgeable staff. I highly recommend Liberty Tax…read morefor processing your State and Federal returns quickly and reliably. Terrific customer service! Ask for Leo!

Horrible horrible horrible service 2:40 told me they are closed when I came in asking to use the…read morerestroom with my daughter! I'm a disabled veteran and a member of a sharing branch and man do I wish I could use my main branch and not this one but unfortunately I have to come back tomorrow! I have horrible anxiety and just meeting with one of there notaries was a horrible experience! but I have to do what I have to do and this is the only sharing branch! If you can avoid this branch do! would not even do one star honestly and rather pay for another notary at another bank then come here again now that I am thinking about it while writing this review! also they still require masks even after mandate dropped today date is 4/10/22 also the notary just continued to add five dollars barely looked over the forms and I looked at them in front of her and realized I only needed to have one parent sign two forms so it was just ten dollars if it was $5 per signature needed! The notary made me feel like I was in a nail salon adding $5 every time she spoke she was trying to tell me it was $20 but after I looked clearly at both forms I realized I only needed technically two signatures! so beware of being up charged make sure you know your shit!

The service here is friendly and outstanding! From the tellers to the loan dept. They always get…read moreyou on your way fast. Especially me, I'm always in a hurry and love that they have a drive thru teller! Woot woot! Pros: **Drive-Thru teller **ATM **After hours deposit box Cons: **Closed on Saturdays :-(