Had my appt today at 8:30am it was 8:37am when I arrived outside the door, I had never been here before my GPS kept telling me I was at the wrong building when I came to building B, [mind you I never used MyChart so I'm new to that too] I didn't realize that it gave you details to arrive. So I did the only thing I was new call and ask where I needed to go and the first lady with an accident who answered told me it was indeed building B but that my appt was at 8am and I was already 39minutes late they have a 10min grace period and by the time I made it to the second floor I'd be past my time. In which I corrected her not in a mean way that my appt was at 8:30am not 8am because I had checked it numerous times and then she proceeded to then say regardless I was late and couldn't be seen anymore. Which obviously I was upset I didn't intentionally decide to be late but I work with patients everyday so I understood, although if it's a new patient in my office we would have still seen them as they tried to come in but got lost but would let them know next time we wouldn't be able to accommodate. Not the case here I thought in MY OPINION the women was rude and sounded condescending so I hung up. [which I know was very rude but she really got me mad] I called again to just speak to a manager to let them know I didn't agree with how she handled the phone call after I drove 45mins to get here a little bit of sympathy and understanding would go a long way BUT the second woman who answered I nicely explained that I wasn't asking to be seen as I know by now I'm way over my time but I just wanted to notify someone that I didn't like how the other woman handled my call and she too proceeded to tell me she was nearby and "heard" the call and what I'm saying she said "she didn't say that..." now why would I lie? I have no reason to lie I'm not a rude person and I NEVER leave reviews but here I am as they both acted very unprofessional and trust me I'll never come here again. read more