This practice is wonderful, from the upfront staff, nurses and doctors. I have been seeing Dr. Ford…read morefor a couple of years now and she is very professional and caring. She is to the point but also has empathy and a great bedside manner. Thankful to have stumbled upon this practice!

Good facility. Clean. Quiet. Hours are standard for healthcare. Hospital area has a gift shop…read moreand coffee shop. Lounge areas are available. On time service so far. Easy to get to. There is a walgreens inside the hospital as well They are going undergoing some renovations They have complementary valet parking as well. Pretty cool

I had two babies with this practice. The only reason I didn't go for my third with them is that I…read morehave moved too far away. In fact, I had moved already before baby 2 was born, but still stayed with them because I was happy. And I'll just add that I am generally annoyed with doctors, mostly because I have a complex about thinking that I'm just as smart and knowledgeable as they are, and they generally don't take well to my feedback about my own or my children's health. So, I'm quite an annoying patient. Anyhow, first baby was born via Megan Flannery, second baby via Lianna Lucaric. They both were easy to talk to, never felt like I was in a hurry, and very much present during the birth. I liked Flannery a little better, just warmer as a person, but both did such a great job cutting me open and fixing me up again. On my second birth I was very specific and did not want any narcotic/morphine in my epidural and Lucaric really worked to get this right with the staff at Edward Hospital (in the midwest suburbs it seems that anesthesiologists think you're insane if you don't want to drug the hell out of yourself). First birth required C section and Megan really waited for the very last moment to say it's time to just give up on the vaginal birth. That made me feel more in control. Both surgery's were done really nicely and my scars are very minimal. In fact, I think Lucaric did a nice little bit of plastic surgery on my stomach to get rid of some excess scaring and fat when she fixed me up after #2. The staff at the practice are great, I never had to wait too long for my appointments, timely, friendly, especially Betsy the receptionist, and I felt well taken care of.

I've been having a wonderful experience here! Everyone is extremely kind and patient, and they've…read moretaken the time to answer all my questions (there are a lot, since this is my first pregnancy)! I would highly consider choosing NWH for prenatal care if you're pregnant. :)

Great experience with Dr. Lim and the entire staff. Always easy to get in for an appointment and…read morethe appointments were always on time and quick, without being rushed. I had my baby in September 2019 (first time mom) and I'm so glad I chose Dr. Lim, the pregnancy was very smooth and delivery went great. The entire staff is very friendly including the receptionists and they always greeted me by name. If anyone is looking for an obstetrician, he's the Dr. to see!

Been calling the office for 2 weeks and even stopped in to get a medicine refill. I have been on…read morethis medication for 10 plus years. I haven't received a call or anything always being told it is sent to the doctor.

Dr Jensen has been my doctor for 20+ years. She delivered 2 of my children. Do appts sometimes run…read morelate? Yes. Has she had to cancel a time or two due to having to actually deliver a baby? Yes. Thats the nature of this specialty. I am honestly shocked by all of the negative reviews here. Dr Jensen has never been anything but forthcoming, honest and compassionate, especially during my times of pregnancy loss. I agree with the other reviewer that this feels like Duly has forced her out. The letter received about her departure was short and vague. If Dr Jensen is choosing to retire, why not just say that? Duly certainly has their hand in this one, once again putting profits over patients.

I just heard Dr. Jensen is leaving Duly. She has been my doctor for over 30 years and I will miss…read moreher. I see a lot of people complaining that she ran late for appointments. This did not bother me because I knew she was willing to spend as much time with each patient as they needed. She would stay and answer questions and was one of the most knowledgeable, caring, and hard working physicians I have ever known. I believe that Duly forced her departure with their neverending push for profitability. It just doesn't pay off for private equity when doctors spend too much time with the patients. I will be looking for a new doctor outside of the Duly umbrella. Good luck to you Dr. Jensen and thank-you for helping me bring my two amazing daughters into this world. You will be missed!!!

Obgyn office front desk staff treated my wife like crap we were 15 mins late. We told them and they…read moredropped her appt and her next 1 with out a call back was rude when dealing with this situation we felt like they didn't care or wanted to help just a lazy sorry and acting like they wanted off the phone if this is the expected care we will get with this office then I can't expect them to do well services when we have lives on the line aka my family

Serious lack in transparency in billing resulted in my bill being double what I had researched…read more(based on what my doctor had specifically told me). When I called to resolve this issue I was told "sorry, but the services were rendered and correct". They didn't care that I was misinformed. Additionally, I was sent a paper bill that was almost $30 higher than the bill in the app that they use. Got it cleared up that I need to pay the (slightly) lower amount, but make sure to ask EXACTLY what billing codes will be used or you will end up paying for extra for "services rendered" that you didn't even know about.

Dr. Shamim Patel is honestly the best OB-GYN I've ever had. She's such a friendly and knowledgable…read moredoctor. She kept me calm whenever I was nervous about any issue that might come up during my delivery. Dr. Patel always answered my questions thoroughly and explained the research behind some of the answers she provided. My delivery went really well and she was extremely professional and kind throughout the whole process. I would highly recommend her if you're looking for a reliable, knowledgable, and friendly OB-GYN doctor. Just heads up: expect a longer wait in the waiting room. She gives each of her patients her undivided attention, which causes a longer wait time sometimes. It's worth it though!

I know Dr. Shamim Patel personally and professionally. She is a conscientious, caring, and…read moretrustworthy person. She is not only a doctor you can depend on, she is a person you can depend on, to listen to you and care about your issues, not just give you a fly-by; she listens and cares about you and knows how to handle the issues you have...not only professionally, but as a human being. This is what makes Dr. Shamim Patel the best; she knows your health is more than 5 minutes in examination room. If you need an OB-GYN Doctor, you should see Dr. Patel; you will be much better off for it.

Absolutely the worst, Most unpleasant people in the office, IF you can even reach them. Every call…read moreis placed to a call center and none of those people are helpful. Then you go into the office and the staff is rude, insufferable and judgemental. These people dont deserve your money, go somewhere else.

There must be a secret to getting someone from billing to answer the phone before being…read moredisconnected. I am a patient and continue to experience communication issues and long waits with the phone auto attendant as well as getting timely responses from my doctors via MyChart. I've had better luck calling the IRS, seriously. While my care has been good, the communication platforms and long waits have been tragically painful. I can't imagine someone struggling with something like cancer jumping the same hurdles to get a simple question answered about their bill. I personally will be looking for another provider if change doesn't come soon.

I saw Dr. Joseph Martin about 6 months ago and he's a great OBGYN. I would highly recommend him to…read morefriends and family. A lot of my female friends prefer to see a lady OB but I feel that Dr. Martin was able to make me feel comfortable, understood anything that i spoke about and he spent time with me and walked me through my exam and explained everything in lament terms. I will definitely be seeing Dr. Martin for future visits.

Dr. Martin Kind, up to date, gentle and explains everything…read more I had a abnormal test that necessitated followup for one year and his bedside manner is professional and everything you want in an ob-gyn.

Today I arrived for my appointment early, as what I am always instructed to do when my insurance…read moreneeds to be updated. When I arrived the receptionist did not tell me that they were running behind. I sat down and filled out my paperwork, and there was a girl next to me who seemed a little agitated and being a little impatient. Later I found out it was because she was waiting so long for her appointment. Next thing I knew my appointment time has come and gone and finally the receptionist said to me that they were running a little behind. I thought to myself, a little behind... We are already a little behind because my appointment was 10 minutes ago. As I started to do the math in my head, based upon when I was told they were running behind, and when the previous person was called...I realized that if I continued to wait for my appointment it would be a half hour past my appointment time! This is not nearly running a little behind. I was a little disappointed at the fact that I received no phone call about them running behind, nor was I told when I checked in that they were running behind. And when I finally was told, it was already 10 minutes past my appointment time. I decided to leave without being seen. Sure enough, I get a voicemail from the receptionist asking where I was as they were trying to track me down. She said that the nurse just called me back and I was nowhere to be found. I thought to myself... Just called me back?! It was 6:52 PM which means it was about 35 minutes past my appointment time. This was unacceptable. I understand that sometimes providers run behind, but that does not mean that you should not communicate with your patients. When we arrive 10 to 15 minutes late we are asked to reschedule, however if they run that far behind were asked to sit there. I don't think that that's fair... we also have things to do and I had another appointment to get to. I think your front end staff needs to communicate with patients a little bit better especially when they are running that far behind. I definitely left feeling uncared for in more ways than one.

Had a surgical consult scheduled for 12pm. This office is 35 minutes from my home. I took time off…read morework to drive there. Once I got there, I waited over 25 minutes, watching 2 other patients come and go during that time, before I asked why I hadn't been seen yet. The receptionist went to go ask, and when she came back she informed me that Dr. Carly Richards had been called to the hospital and was supposed to be back but wasn't. I think they would have just let me sit there indefinitely if I hadn't asked. The waiting room was empty other than the two patients that were seen and gone almost immediately. The level of incompetence is staggering, whether it was a lack of communication on the surgeon's behalf or the administrative staff's lack of awareness, it is absurd. We have been with Duly for years now, but I am done. I will find a different surgeon and medical group.