I would like to recognize Jordan for the excellent service he has provided in handling our…read moreprofessional liability insurance since November 2023. Throughout this time, Jordan has always been highly responsive, professional, and helpful. He has consistently answered our questions promptly and assisted us whenever needed. His excellent service has made our experience with your company very positive. We sincerely appreciate Jordan's support and would like your company to know what a great job he has done.

Customer is good! They worked on getting me the best rates possible for my business needs,…read moredefinitely would recommend.

They let our auto insurance policy lapse with no requote or communication and then had the gall to…read moretry and blame it on me. I can't re-quote our own policy! She left us highly exposed had one of us had an accident in the interim. Completely unacceptable and so irresponsible. I immediately call Mercury and another agent took care of us right away. They had been a reliable resource for years so don't u sweat and what happened but they're now fired.

Although they couldn't provide us coverage, Gary was responsive and on the ball. Great service and…read morewill definitely call them if we have other homes that need to be insured.

Scott was very professional throughout my experience shopping for new home and auto policies. He…read morewas very quick to respond on any inquiries I had on my end. Not only was he able to save us money but improved the coverage we previously had with our past carrier. I would honestly recommend Scott for your insurance needs! Very responsible and works for you! Bernie

I reached out to Scott regarding auto insurance and he was very honest about what he could offer…read moreand ended up recommending that I go with another carrier, based on his expert analysis. I was very pleasantly surprised at his honesty and generosity regarding information on the insurance options in today's strange post covid climate. He later spoke to me to answer questions I had about recommended coverages, even though I would not be a client in the short run. I would highly recommend working with him. Exceptional integrity and customer service!

I recently left a positive review for Adam Guss State Farm, but left it too soon, because the…read moreexcellence continues. I got a massive crack in my windshield, and have never had to get a crack repaired or windshield replaced, so wasn't sure where to start. I contacted my insurance agent, and they immediately gave me glass referrals and advised on repair policy. I reached out for assistance on Friday, and Monday morning both vehicles were repaired. I didn't even know that chips and windshields were covered, so that made my week. Top notch collaboration and service. ** Very impressed with the customer care Adam Guss State Farm provides. Team was very responsive to my policy and claim inquiries and proactively reviewed our multiple policies as our work and home needs evolved to ensure we had the appropriate coverage for our current circumstances. I recommend this office to anyone who is looking for great customer service. Adam is by far the best agent I've had in my many years with State Farm

We worked with Tony to set up a life insurance policy for my wife. The process was very smooth and…read moreTony was very informative and helpful throughout. Highly recommend if you are considering any type of insurance as Adam and his team are very patient and competent in what they do.

Lawrence and his staff of Farmers Insurance are reliable, dependable, professional and a pleasure…read moreto work with. The team ALL have Excellent Communications Skills and detailed to get things Right the FIRST TIME! I would recommend that you get a complimentary assessment of the Risks and your nsurance Needs to be 100% certain you are adequately covered for ANY potential liability claim[s].

Lawrence is an extraordinary insurance agent and will go above and beyond to take care of you. As a…read morereal estate agent and mortgage broker, I have a lot of clients that need to secure a homeowners insurance policy for their home. When the time comes, I am happy to recommend Lawrence and his Farmers office. Lawrence and all of his associates are professional, knowledgeable, and respond very quickly to inquiries. They are extremely flexible with the quotes they give and will always make adjustments to meet the homeowner's needs; that can include adjusting deductibles, coverage amounts, or premium amounts. I have worked with plenty of insurance companies throughout my career, and I can say with certainty that I wholeheartedly trust Lawrence!

...time to add another 5 stars! From the moment I randomly walked in the door in January to the…read moreefficient service i required regarding immediate documentation renting a vehicle out of state yesterday my accolades seem trivial to the personalized services this agency provides. My personal thanks to Gianna, but my hat also goes off to Melissa and all the other fine personal that helped my save a significantly in my policies. Dont be surprised to find a bag of Wally's on your doorstep when I get ho

Absolutely great service! About 2 weeks ago I was looking for new auto insurance, So I called Lake…read moreInsurance. An agent named, Zulieka, happened to assist me and I gotta say, she was great, knowledgeable and nice. I would highly recommend for pple to call Lake Insurance, they are great!

Awesome customer service!…read more My insurance company Affirmative went out of business and I had to get new insurance immediately. I decided to call instead of going into the office. Ernesto helped me out and all I can say is that he went ABOVE AND BEYOND. Including his manager Javier who was able to price my insurance (2 cars with 1 accident) at $187 a month. I previously paid about $210 a month. Great service throughout the phone conversation and they truly tried to get me discounts. I DEFINITELY RECOMMEND ADRIANA'S INSURANCE!

They do not explain your insurance coverage, they just explain the pay, how much will be your down…read morepayment and monthly payment. And also be careful with DMV processes they over price. I paid $93 to put a car under my name at the DMV and they wanted to charge me $278. Do not go there, they are taking advantage of their own people because only Spanish people go there. Just check at the reviews from this place.

I have been a customer of Mercury Insurance for many years for both my auto and home insurance. On…read moreAugust 14, 2026, I visited KCal Insurance Agency in Irvine to clarify some questions regarding my coverage, which was coming up for renewal. Unfortunately, the experience was very disappointing. The associates I initially spoke with did not appear to have adequate knowledge of the insurance matters I was asking about. Eventually, the Branch Manager, Bruce, stepped in. However, he was also unable to explain what endorsements were included in my policies and some other issues. Rather than addressing my questions or helping me understand my coverage, Bruce became hostile and rude, which I found particularly disappointing from someone in a management position. After spending more than 40 minutes at the office, I left without having my questions properly answered or my concerns clarified. I hope KCal Insurance Agency takes this feedback seriously and provides its associates with better training to ensure they can confidently and accurately address customers' insurance questions. More importantly, I believe the Branch Manager should set the standard for professionalism, courtesy, and customer service for the entire team. I sincerely hope KCal improves its customer service and professionalism so that long-standing customers receive the level of assistance and respect they deserve.

Simon is really responsible and knowledgeable for my case. He helps to solve my difficult case…read morereally fast. It is incredible.

Scott Churton helped my husband find a new combined homeowners and auto insurance policy in the…read morefall of 2023 when NatGen decided not to renew policies in Calif. He got us a great new policy with Mercury at a great price! Thank you, Scott!

Our family has been with the Tustin Insurance Agency for three generations and could not ask for…read morebetter service, care and guidance. Scott Churton has continue the excellent service that his father always gave to their clients. Not only does Scott and his associates, especially Paula, find the best coverage, and the best rate, they explain every thing about the coverage and the costs. The Boles Family will always choose and recommend the Tustin Insurance Agency for all insurance needs.

Our experience with Laura Hahamian and her whole team was extremely positive. They were all always…read moreprofessional and very responsive to our questions or concerns in getting us the right policies to fit our lifestyle and needs. We had only one minor home claim during our time with State Farm, and we were treated with respect, patience, and encouragement as we went through the process. We recently moved from California to Wisconsin (Not because we didn't love CA, but because of family), and we sought out a local State Farm Agent for our new house and autos here, because of the excellent experience in CA with Laura's office. I feel comfortable recommending this Agent to anyone wanting an insurance agent they can trust with their home and vehicles.

I had a disappointing experience with Laura when I contacted her in August about moving my five…read moreState Farm policies (umbrella, homeowners, rental condo, auto, and jewelry) to her office. I had been with State Farm for five years and requested a brief, 20-minute introductory call before initiating a transfer. My email explained why I wanted to change agents. Yes, it discussed premium increases. But it also described specific servicing concerns: an alarm discount that took approximately three years to apply despite certificates on file, deductible changes I approved in writing that never appeared on subsequent declarations, and repeated unsuccessful requests for historical policy records. Those concerns were central to why I was looking for a different agency. Laura declined the introductory call and encouraged me to reconsider changing agents. Her response left me feeling that the servicing concerns I had described had been treated primarily as dissatisfaction with corporate rates. I replied to clarify that distinction and expressly acknowledged that her office might not be the right fit. State Farm's corporate escalation team told me I could change agents through the portal. I have since moved to another agent. UPDATE -- Responding to the owner's reply: Laura, you say my review does not reflect the full context. Several distinctions in that context matter. On declining a transfer: I am not disputing your decision not to accept my account or interpreting an agency agreement I have not seen. My follow-up actually began: "I respect your decision that your office may not be the right fit." But your email went beyond declining my business. You wrote: "I strongly encourage you to reconsider any move and revisit the issues with your agent." Declining to accept my account and encouraging me to return to the agency whose unresolved servicing problems I had just described are two different things. Your public response emphasizes the first without addressing my objection to the second. On reviewing policies you did not service: I asked for an introductory conversation before transferring. The assistance listed in my email was expressly introduced with: "If I move my policies over to you, I was hoping your office could help me with these items." I was asking whether your office would be a suitable fit and could help address those needs after a transfer--not asking you to take responsibility for my account before becoming my agent. On your response not being intended to characterize my experience as rate-related: Your email said: "In looking at your grievances, from my understanding, I believe they arise out of pricing/rate increase issues that go beyond any agent or agency's control." You then questioned how transferring agencies would solve "the issues at hand." That language broadly characterized my concerns; it did not distinguish the servicing problems from the pricing concerns. Explaining that agents do not control corporate rates did not address my concerns about requested changes, discount application, and access to records. Intent may have differed from the text, but the text is what I received. On "empathy can be subjective": My disappointment was not simply about whether an email sounded warm. It was about whether the concerns I actually raised were understood and addressed. I accept that you describe your intentions differently. That does not resolve the substantive disagreement about your response. On including your sales leader: I acknowledge that you copied Paul, and I thanked you for the introduction. For completeness, I also told him that I was already communicating with corporate about my records and that no action was needed from him. I am therefore not faulting him for failing to take action after that message. Copying him was a constructive step. But acknowledging that step does not mean I must agree with how you characterized my concerns or with your recommendation that I reconsider changing agents. My point is not that you did nothing; it is that the referral does not answer those criticisms. On privacy: I am not asking you to publish confidential policy information, coverage details, or another agency's records. My criticism concerns how you responded to my inquiry as a prospective customer. You were free to decline my business. I can acknowledge that and still be disappointed with how the inquiry was handled. I was looking for a different servicing experience--not an agent who could override corporate rates. That distinction is the reason for this review.