When spending weeks at the UofA hospital you get to try many items off the main cafeteria Snack…read moreBar. I started out with a simple cheeseburger which was a great looking burger. It's like something you see on the tv for a burger commercial. It's was nicely seasoned with fresh in house ingredients. The only downside I found was the bun was old and falling apart. Bacon cheeseburger with onion rings was the same except not so fresh ingredients that day and old bun, the onion rings were great, golden and crispy. Poutine Classic was fantastic, a good sized portion of crispy fries gravy and curds. Crispy Cod and fries were good and fairly messy because the fillet was bigger than the bun. Double order of fries and ketchup is probably my favorite. Fries are always crispy, golden and fresh. Lastly I had pizza. These slices are huge and they change flavors daily which is nice. It's a very popular item with hospital staff and surgeons. The crust is nice and crispy with thick soft slice edges and fresh ingredients. I had a slice of butter chicken which was spicy because of all the chopped jalapeños and a slice of cheese pizza. A definite buy again item. All in all this is a great kitchen to buy a meal from and I recommend it.

I am so ashamed of university of Alberta Hospital switching an 79 year old man who is very very…read moresick to another town where he came from, but has no family there anymore. The original plan that was made from the doctor and the social workers was to keep him here in Edmonton where he has lots of family. when he gets better to move him into an old folks home in Edmonton.

No food. What food they give reeks of chemicals and is clearly fake. If you refuse to eat then they…read moresend you a bottle of Ensure full of sugar and no vitamins. Staff at the Royal Alex notably some of the male nurses and psychiatrists are pieces of shit.

They get orders wrong on a daily basis. The kitchen staff clearly don't care about patient…read moreinquiries. The dietitian takes their sweet time to take complaints. You could be allergic to something and they'll still put it on your tray.

It's hard to write a review for a hospital, specifically for an emergency department, if you don't…read morevisit one very often as you don't really know what to expect and what SHOULD happen. But what I can tell you is that my experience left me a little ... wanting. I spent about 8 hours in the ER at Grey Nuns on Tuesday, January 23rd. I was brought there by ambulance from home due to severe pain. It was my first time in an ambulance and I was sort of surprised at the lack of care (initially) by the ambulance attendants. I can't say for sure, but I got the impression that they didn't believe me at first. At least, not until I started throwing up. Then they started giving me medication and asking more questions. (Did they think I was just trying to get drugs?) I did discover that taking an ambulance to the ER is better than walking in on your own. You still have to wait if you aren't an emergency, but YOU don't have to do much other than lie there in pain. The ambulance attendants have already taken all your info and pass that along to the hospital when you get there. Plus, they don't leave you until you've been officially admitted to the ER, so they're able to help you while you wait -- something I'm sure doesn't happen in the waiting room. Unfortunately, the 4 doses of pain meds while waiting didn't do anything to help the pain, but at least they tried! Once I was 'admitted' to the ER, I was initially given a cubicle and a bed. After maybe 30-45 minutes I was taken to get a CT scan and when I came back my cubicle and bed had been given to someone else and I was relegated to a chair (not even a reclining chair). I was actually more comfortable in the ER BEFORE I was admitted. I talked to about 4 different nurses who were all nice, but obviously very busy. I also talked to one doctor (before and after my CT scan) who never seemed to finish his sentences and who seemed really distracted. It was determined that I had a kidney stone and I was given some pretty strong pain meds. So strong that they made me almost completely incoherent. I couldn't keep my eyes open, let alone listen to instructions from anyone. While my pain was gone, and I had a diagnosis, that was pretty much all I had. I was there alone, so I had no one really helping me except the nurses, and there were super busy. Plus, once I had been diagnosed, they really wanted me out of there. I didn't mind this per se, I really wanted to be in my own bed, but I seriously do not believe I was in any condition to be released on my own with no assistance. The nurse provided me with a prescription to fill, but since I was unable to do that Tuesday night, she was able to provide me with some meds to hold me over until the next day (thank god). BUT, no one explained WHAT the meds were or what I should do next. No one mentioned if I was supposed to follow-up with a doctor or how long the pain would last and what I should do if it didn't go away. It wasn't really until the next day that I realize I had no real idea what happened while I was in the ER, other than the fact that I was diagnosed with a kidney stone. My pharmacist was able to explain what the drugs were for, but they obviously couldn't give me any details about my specific case. I ended up calling 811 on the Friday following my ER visit to ask the nurse what the heck I was supposed to do! She was NOT surprised by my call. She said she gets a lot of calls like mine. This seemed to indicate a systemic problem. My kidney stone finally passed, but not after I became sick on the meds and sat in a walk-in clinic for over an hour waiting to see a doctor who had no answers for me. As I look back I realize there are several things that could have made my visit to the ER more effective: 1. ERs need to send patients home with WRITTEN instructions. This is so basic, it's crazy. 2. ERs shouldn't discharge people who are on their own and have been given medications that do not allow them to function properly. I think these simple steps would not only provide a better experience for the patient but in the long run, would save AHS money. Not only did I spend 8 hours in the ER, but I also called 811 and went to a walk-in clinic. I wouldn't have had to do the last two things if I had been discharged from the ER with proper instructions. It seems so simple....

It is with a broken heart that I write this review. If a zero could be given, it would be what this…read morehospital deserves. My beloved husband was lost to us during his negligent stay at this hospital, specifically Unit 53. Due to contracting COVID, My husband was admitted to the Grey Nuns Hospital on November 30th 2020.. I had no idea that would be the last day that I would touch him, have a face to face conversation, or just be with him. During the course of his stay we, his immediate family, were not allowed to visit with him at all: not in his room, not in the nursing area, not in the common areas, and not outside. Our only contact with him was via telephone. We repeatedly requested the opportunity to have an in person visit, but were repeatedly refused. When we asked why we could not have a single masked family member visit, were were continuously told "it is not allowed". On January 24th 2021, at 2:15 am a CODE BLUE was called. The code team was delayed in arriving to my husbands room, ostensibly "due to a lack of N95 masks near the room". When the code team finally arrived in my husbands room, nurses were at the bedside, However none of them were preforming CPR. The code team initiated chest compressions and the use of a bag valve mask, but to no avail - my husband was gone. HE WAS ALREADY COLD. I have no idea how long my husband may have been in distress prior to passing. I have not received a reasonable explanation as to why it took so long for hospital staff to notice that my husbands heart had stopped. I have not received reasonable explanation as to why my husbands heart rate monitor/alarm had been shut off or inoperative. I have not received a reasonable explanation as to why my husbands body was cold by the time hospital staff arrived and noticed that my husband was still, lifeless, and cold. To their shame, hospital management was allowing family members of other patients in the unit to have IN PERSON patient visits, yet our requests were arbitrarily refused. The chance to hold his hand, have a conversation looking into his eyes, and to hug and kiss him was torn away from me. The scars on my heart feel as though they will never heal. I have NEVER received a reasonable explanation from hospital management as to why we were denied visits while family members of other patients were allowed to do so. Sadly, senior management at the hospital appeared indifferent and callous when this issue was brought to their attention. I do not recommend that you allow your loved ones to be treated at the Grey Nuns Community Hospital. If possible, take them to a different hospital where management cares about how patients and their families are treated.

I have been here twice for Emergency Services. Both visits…read morehave been so well done; professional, friendly and informative. I have no complaints and if I ever have a choice of hospitals, there is no doubt where I would go. I also had a hip replacement performed in the acute care facility and same thing. Very professional, friendly, informative and always offering to assist in any way possible. Most recently l I was there on Saturday night July 19 with a shoulder separation. We even laughed on many occasions! They used the right pain medication. lol

On Monday Jun 23 my mom was taken to the Misericordia…read morehospital by ambulance, my mom was 94. She was taken in because she couldn't walk her hip was causing her issues no fracture but missing cartilage (that I read after i got home at 2:30 am.) My mom sat in the bed in the waiting room only saw by the nurse 2 times and a women who did an ekg then i was asked if my mom ever was in A Fib, ummm idk. But after the ask nothing was done. Finally at 3:20 ish she was put in a room. Told by an extremely nice nurse that my mom was 5th on the list. That was a hellish long wait because she was not seen by a dr until 7 pm, the dr said she was concerned about her heart and was going to have an xray of her hip and a heart trace done. We got the xray done at 7:30. We went back to the room, i talked to my mom while i folded her shirt. She went into cardiac arrest at that time, there was no saving my mom. She passed at 10:17 pm. I want to know if all patients are treated this way or just elderly? While i was thankful for the nursing staff when we finally got a room. I am not happy about the treatment she received. Would my mom still be here if she was seen sooner that day? Should the nurse who asked the question about the A Fib maybe should have done more or went and got a Dr? Are the elderly just not that concerning because they are old? What i saw happen to my mom that night i would not wish on anyone! At the end, the very helpful nurse told us we could stay with my mom and have as many ppl as we wanted so we did, but eventually we stepped into the hall because the room becomes quite warm, only to have some nurse walk up and ask us "are you done with ****" are we DONE WITH HER wth kind of question is that? My mom just passed. If that was the last hospital I could go to for treatment i would opt not to go and suffer with my issue.

This is a great hospital. The court yard is beautiful. My wife came early Sunday morning and from…read morethe time we walked through the door the hospital staff were very friendly and really good with everything. My wife delivered our baby Sunday evening and the nurses did their best to keep her comfortable. I've been to hospitals with rude or lousy nurses but every nurse here went above and beyond. After our baby was born they helped my wife and baby with anything they needed. That also let me stay over night with my wife so I could sleep. The downside of the hospital is the paid parking and trying to remember when it expires and a lack of food options for guests on the weekends but Tim Hortons was good.

I had a rather good experience at this hospital for an appointment recently. I liked that they used…read morethose little coaster things to indicate when they were ready for your appointment rather than just calling your name (which is much easier to miss). The staff members I interacted with were positive, helpful and kind. Their information was very useful and I'm sure that I'll have such positive visits here in the future.

Triage is great, bloodwork was excellent, ECG, etc. I can't provide enough gratification on the…read moreservice we received. Thank you!

Wait times are absolutely atrocious, docotrs don't care about whats going on all they care about is…read moreputting money in their pocket. the alberta health care system and way hosp work is an absolute joke to societ. urgent care is so unobtainable these days it is absolutely ridiculous.

I have a excellent R.N who is smart diligent gentle and extremly knowledgeable, Penelope Poe has…read morelooked after me for 6 months or more because of ulcers on my leg . Her ability to communicate and have compassion is incredible. I believe i have really been blessed to have this nurse. I also know other senior sin my community that feel the same way about her. I am please to the highest degree for this service Thankyou.Irma Favero

disgusted with the type of care I received tonight needed an x-ray for my lungs and they left me in…read morea room for three hours after being in the waiting room for five I couldn't breathe

Complete disregard for patient privacy, patient rights, & patient concerns. They treat their…read morepatients like vegetables. AHS rules are ignored, especially regarding protecting patient privacy. Staff is quite rogue. Don't let them touch you!

I spent a couple of weeks there after my stroke, and even after about 7 years, I still have…read morenightmares about that place. I can only speak about the personnel I interacted with. My assigned physiatrist and physiotherapists were not just incompetent; they were destructively lazy. I was a severe case and after the first couple of days, they have written me off. Consequently, myself and another patient, who still had the residual willpower to get better were just nuisances to them. I was specifically and actively discouraged from trying to do anything about my condition. For example, the physiatrist made a special effort to demotivate me. I guess, he would rather see me going in the bed instead of the toilet, as was the case with a few of his other patients I witnessed. The worst part is that such unprofessional conduct was considered normal; when I shared my experience, another 'doctor' merely called it 'bad bedside manners.' I briefly considered suing them, but for what? For incompetence, laziness, medical negligence, or for what it actually was - attempted murder? After all, you don't have to stab someone in the chest to kill them. It's enough to rob them of their will to live. So, my one star review stands for 'slaughterhouse'.

I haven't needed to stay here at the Maz myself, but last month my grandfather had some health…read moreissues with his heart. While he was supposed to be here for just a test or two they kept him at the Maz for about a week, because there were some issues. I really liked that the Mazankowski specializes in heart issues, and that the doctors and nurses here weren't just going to do some tests and let my grandfather go home without being certain he would be okay. I came here with my grandmother to visit my grandfather one evening and I was pleasantly surprised at the facilities. The hospital (institute) is clean and well taken care of. The nurses that came by to check on my grandpa and his charts were friendly and professional. The space here is very nice. I mean the hospital rooms are still hospital rooms (can't get too fancy with that), but they have a healing garden on the main floor, which is really nice to go into and I'm sure patients appreciate getting a little greenness into their stay here. They also have free wifi here, which was great. There is a parkade and a pedway, which is probably the easiest way to get in. If you can walk a bit further the LRT (Health Sciences/Jubilee station) is a few blocks away. The Maz isn't a place you want to go to, but if you or someone you know ends up here it's a great health facility, and one I'm happy to see in Edmonton.

When I was 20 years old, I had to go to the Mazankowski because of some heart issues I had been…read morehaving. It really is a fantastic facility. Very clean and professional. It gives me relief knowing that a place like this exists for people like me who have heart issues. My doctor was very informative and (obviously) truly knew what he was talking about. They also gave me the option to conference call with my cardiologist for my follow-up appointment from another city so I wouldn't have to travel. Would absolutely recommend this institute!