I ordered the floral arrangement on the bottom left corner and what was sent to my friend for a condolence bouquet for her father's passing was the bouquet at the top right wilted dead roses and some green things it was embarrassing. And now I've tried six times to no avail. Spent $100 on this. Next Step Better Business Bureau read more

Edible Arrangements - What I ordered vs what was sent - Gift Shops Near Me - Franklin, New Jersey

My order was supposed to go through the Budd Lake store and got switched to the one in Franklin. They sent the wrong item, not even the same price. I've tried to get a response from someone in the company, with no success. I will never order anything from Edible Arrangements again. read more

Beyond upset. I placed an order for a coworker whose parent had passed away. An order was placed for a large basket valued at 175. Unfortunately, we entered the wrong address (an old one) and when it was delivered the driver contacted the recipient. The recipient told the driver he did not live there anymore. The driver did not return the arrangement. When I called the store I was not helped nor directed and basically said it was my fault. I then called the customer service number and no help was provided either. Customer service stinks. Never again! read more

Fast, Fresh & Friendly, I always get compliment's on my choice gift's from Edible Arrangements. read more

My daughter ordered me a bouquet of flowers for my birthday. When I received the flowers and opened them, half of them fell to the floor. The other's were half dead. The stems were rotted. Looked as if they were sitting in a box for a week. I would def not recommend this location to anyone! I could not believe that they would deliver flowers, to anyone, in this condition. Horrible!!! read more

I don't normally do this but I'm at my wits end with these people and feel like others should be aware as well. Saturday an order was placed with franklins edible arrangements store. They called and texted me letting me know when the order would be and supposedly was delivered. I never received my order so of course I called them and made them aware. The customer service was absolutely awful. Got put on hold MULTIPLE times without warning, was told my order couldn't be found, and after fifteen minutes of the same information being relayed they found the order. The order was said to be delivered and having check the entire property was not found, this includes checking with neighbors on both sides of my house. I was told they couldn't do anything last night and had to investigate as to what happened to it. This is not the first time we've had this happen. This happened back in March as well. They were more rude in March then this time around, not answering the phone, never calling back, not giving a solution to the problem of not receiving the delivery, refusing to give a refund because they were told it was delivered. I, that time as well, went to neighbors up and down the street looking and no one had the order. I called them for two weeks looking for a solution only to have my calls unanswered or left on hold and hung up on multiple times. The problem then was never solved. I must say this time someone got back to me within 24 hours and a refund was sent, but in March nothing was done. The person who placed the order both this time and last, a repeat customer of them, never received any kind of email or call about EITHER order from either time the orders were placed. I have ordered from them before and haven't had an issue until now. We gave them the benifit of the doubt back in March but to have it happen a second time in under a year is ridiculous. I understand having had snow my driveway may have been inaccessible, though I share a driveway with another house at which they stopped and asked if the order was for them and they pointed them to my house, but I never received any kind of communication to say it was unable to be delivered. I called one of the numbers that contacted me about the delivery and they couldn't do anything because the location wasn't through them, I had to get in touch with Franklin, which was fine, but I was told I'd get a number to call before hanging up and I did not I was just hung up on not a good bye have a good day nothing. Anyway, rant over. If you've had this happen I feel your pain and if you're looking for a similar place that sells similar products 1-800 flowers was great when I used them a few times for Mother's Day and memorials, sending nice budding flowers and the same treats as edible. Or if you're looking for a nice florist that delivers farmside growers was also great. If I could give 0 stars I would. read more

$70 worth of nasty. All fruit old and or hard. Leave the edible part out of store name. Also how do you tell the sender that their gift was garbage? You cant. Just go elsewhere. read more

I will not be using Edible Arrangements again, at least while they use door dash delivery. An order was confirmed for delivery in the afternoon today 6/18. I have been working outside in front of house since 11am. I got an email saying delivery was made although it wasn't. The store called door dash and was told the order was undeliverable with no reason and the order was kept by door dash. As a resolution the store has offered a new delivery for some time tomorrow. This order was to be out on our dining table to begin our Fathers Day brunch. This is beyond disappointing. read more

Purchased a large arrangement and 10 Balloons for my best friend's birthday. She received only 6 of those balloons. I didn't get an email or call that there was issue- thinking maybe they didn't have in inventory. I'm not even sure she received the correct size arrangement that I purchased. Sad, that you can't trust online purchases. read more

Perfect gift for a host family. These fit for breakfast, lunch, dinner or dessert. Beautiful & delicious. Priced right. Discounts available. When you're not sure what to give, turn to Edible Arrangements! read more

If I could give negative I would. Placed an order online to the franklin store. They charged me and my wife never got her valentine gift. I have ordered from other locations in the past and there was never a problem. This store is not good. do not use this store.Never even got a call or an email. read more

I am very dissatisfied with this store, I placed an order that was supposed to be delivered on a Sunday, I have yet to receive the arrangement. They charged my credit card and still have not even called to apologize about it not being delivered on-time. The order still says it was received by the store not that it's being worked on or even delivered. I will never ever ever order from that store again, I have never been this unsatisfied with them before. read more

Recipient had an emergency and wasn't home and they redelivered at no extra charge. They were 30 minutes away. And they were as nice as could be!!! read more