I ordered a fruit arrangement and chocolate covered strawberries to be delivered today for a very special anniversary for a friend. She was out with clients when the delivery came. EA called her 3 times in a row and told her she needed to pick up the order!!! Which no ruined the surprise for her. She went to the store to pick up the order and they did not tell her who it was from n gave it to her with no card!!!! I called EA and they stated she picked it up which was not what I had ordered and then no confirm with me! No text or email stating it had been delivered/picked up. There needs to be a better system for communication! This was my first and last experience with EA. read more

Just received my beautiful platter of strawberries, grapes and 2 pineapple white chocolate doves. Absolutely fresh and delicious.

EXCELLENT SERVICE!!! Prompt and Courteous, reasonable rates and delivery on time. I have used the Fall River Ma location on numerous occasions and have always been impressed with the quality. I started with this location because it was the closest one and I needed a special gift and was at a loss for an idea. Now I use them for their skill, quality and accommodating attitude. Really great team!!! All around great experience. Denis L. read more

Placed an order with this location and I specifically asked for everything to be dipped in chocolate. when I went to pick up my order the pineapples weren't dipped in chocolate and asked why? she told me that the "pineapples are already sweet and that they didn't need to be sweeter" I always thought that when a customer asks for specific things, you give them what they want, that includes pineapples which is "everything" I highly don't recommend this Fall River store. read more

Edible Arrangements - a plastic bag filled with chocolates - Gift Shops Near Me - Fall River, Massachusetts

The order was just delivered at 3:30 pm just after I posted my other review. They did give the delivery person the code and she was able to be let it. Only problem was the store and manager didn't know that and my calls to them were useless which is why I didn't give the store an ok read more

Everything was fresh and very perfect. Delivered on time as well. This store in Warren , RI has always come through perfectly.

Placed an order with this location and when I called to check on it found the staff to be unprofessional and difficult to work with. The delivery was supposed to occur by 5PM and it never showed up. I would not recommend ever ordering from this location. read more

Customer service is great. Always fast and friendly service. Im on the road a lot and when I call in I just tell them how much I want to spend and they tell me all the arrangements that I can pick from including the ones on sale that month. I also have received product from this store and it's beautifully arranged and delicious. read more

Disappointed, said they were open late for Mother's Day. Placed order for pick-up and they were closed.

I would like to start by saying that I have enjoyed the services provided by Edible Arrangements ever since they have arrived in my area. In fact, just in the past year alone, I've spent over $1000 on personal, business and last minute in-store gifts from quite a few of their locations. There is one location though that has recently proven to be sub-par compared to the others in my area, and it makes me think twice about spending another dime on any of their goods. As someone who runs a small business and deals with clients on a daily basis, I know what great customer service is and in order to make that client experience great you need feedback, both good and bad, so that you know what to improve upon. Unfortunately, I'm writing to express my experience with the latter, especially at the Fall River, MA location. On April 11, 2011 I visited the website to order a birthday arrangement for my mother. Per usual, I received an email confirming my order for the Regular sized "Delicious Fruit Design" arrangement with a Birthday Balloon Bundle to be delivered on April 12, 2011. After delivery and tax, my invoice totaled $87.61. Having placed my order and expecting everything to go smoothly for the requested delivery date of April 12, 2011, I called my mother and told her to be expecting a surprise delivery at her place of work the next day, which was her actual birthday. On April 12, I anxiously anticipated a call from my mother confirming delivery of the arrangement, just as excited to receive the basket as I was to give it, but the call never came. I checked the status of my order on the website at 5:00PM and it indicated that it had been delivered, but when I met up with my mother at 5:20PM that same day she said that she never received any delivery or even a phone call saying it would be delayed and she had even stayed at work later than normal in hopes of still receiving the delivery. I was crushed and quite embarrassed that this arrangement, the only gift that my brother and I had purchased for her birthday, did not arrive as expected and my mother had to spend extra time at work on her birthday for no reason. In an attempt to rectify the situation I called the Fall River store at 5:32PM and got a pre-recorded message that the store was closed, but their regular hours show that they are supposed to be open until 7:00PM. I tried the store multiple times, to no avail, and finally decided to call the 800 number listed on the website. I spoke to a customer service representative that informed me that she could not get through to the store either and she recommended that I call the store the following business day to find out what happened to my order. On April 13, 2011 my mother called to let me know that someone had called and left a voicemail on her work phone at 5:42PM the previous night indicating that they had attempted a delivery on the April 12, but were unsuccessful, which is quite curious because I called the store before that an no one answered. I clearly indicated that it was a business address when I placed the order and it states on the website that business deliveries will be made by 5:00PM. At 1:00PM on April 13, I contacted the Fall River store as directed and asked to speak to a manager. The woman who answered indicated that she was the manager (in a not-so-friendly tone) and as I explained my situation, she cut me off and stated that she wouldn't be able to do anything for me until she talked to the driver from the previous day to find out what happened. Before we ended our conversation, I asked for her to AT LEAST refund the delivery fee of $12 since it was not delivered on the day I had requested and she offered only an additional 10% off of a future order (which I honestly don't feel inclined to use now). I then waited for over an hour for her to call back to fully rectify the situation, at which point she left me a voicemail saying that the driver didn't really have a good reason for not delivering my order on the day specified and that they would try to deliver the arrangement that day instead. I finally got a call from my mother early in the afternoon on April 13, confirming that the delivery had been made, but there had been another mix-up. My mother's birthday arrangement was delivered to another employee at her work because the incorrect tag had been placed on the arrangement by the Fall River store. Apparently another arrangement had been ordered for someone else at her work and was not delivered properly either (it was delivered by the same driver on the same day only later and when it arrived it was in horrible condition and the driver seemed to be very indifferent). I do understand that the locations are individually owned and operated, but given the deeply personal nature of the delivery and how nonchalantly and inadequately the issue was handled, it has ruined my faith in Edible Arrangements as a whole. DO NOT GO TO THIS LOCATION! read more

Love this location! Customer service girls are always so friendly and willing to help me pick the right arrangement. This store is always spotless when I come in to grab my arrangement and well organized. They always have arrangements and boxes of strawberries in the front cooler for customers to grab on the go. I've been buying arrangements from this location for 4 yrs now some business related and for family, they always arrive when they are suppose to and they always look so beautiful! read more

We've received a number of these arrangements over the years and each time the fruit as been very fresh. Highly recommend them.

Will never order from here again. I ordered an arraignment for my grandsons birthday and when asked request of time I put down around 4 . Guess what it Didn't come until around 5:30. My grandson didn't see it until 7:45 when he got home from baseball practice. Didn't get to really enjoy since it was almost bedtime. This happened on Wednesday and I called store to let them know how upset I was. I just received a phone call today from this store to apologize, 5 days later give me a break. As if I wasn't upset enough she called me back to say she called corporate and they told her it was on website. I would have never ordered if I saw that. Very bad customer service I think read more

DO NOT WASTE YOUR TIME OR YOUR MONEY. THIS PLACE IS TERRIBLE. They ruined my girlfriends Valentines Day. They charged me $86 and told me it would get delivered before 9pm. It's 11pm and she still has not received her edible arrangments. I called customer service and they were no help. They said they couldn't cancel or refund my money back because their records is showing in transit. HORRIBLE, HORRIBLE COMPANY. HORRIBLE CUSTOMER SERVICE. I AM NEVER DOING BUSINESS WITH THIS COMPANY EVER AGAIN! read more

Ordered an arrangement on Monday 2/13 for a birthday, and they never delivered it. I called this morning and she took my name and number and never called me back. I called later on, and they turned their phone off. I realize its valentines day but be prepared!! I will never order from this edible again! Horrible customer service!! read more

Absolutely horrible service all around! They RUINED my valentines day!! They showed up at my girlfriends house at 8:30pm with the basket of fruit, and was 2 hours late in delivery for my order! NEVER AGAIN! To top it off they sent the wrong order!! read more

Great experience with every order! The customer service is exceptional and the store is always pristine. The arrangements also arrive as expected...fresh, beautiful and on time! read more

I don't normally write reviews but I have had such great experiences when ordering from this location, I just had to. Excellent customer service! They go above and beyond to make sure I am happy. I even call this store when I know they don't deliver to the area I need just because ordering with them is so easy and friendly! I would recommend them to everyone! read more

I had a great experience I called desperate for a birthday present because I totally forgot and they recommended a cupcake arrangement and delivered it the same day!! The woman was so friendly and made it so easy! Ill def be calling them again! read more

9/27/16 Friendly and helpful workers willing to help find that perfect arrangement for that special someone...My friend was not home at time of service and they went back later in the day!!!! Thank you edible for making her Day!! read more