I'm extremely satisfied with the customer service I received from Ana at Edible Arrangements in Bayonne NJ. My daughter doesn't like berries so she customized my daughter's arrangement with all the fruits my daughter Loves to eat. My daughter loved her edible arrangements and enjoyed all the fruits. Thank you so much Ana you are the Best!!!!!! PS. If you looking for excellent customer service Ana is the person you want to call for all your Edible Arrangements From Erika read more

The attached photo shows what I ordered. The attached video is what was delivered -- just the dessert box. No balloons or flowers. I didn't pay all that money just for a dessert box. read more

Edible Arrangements - the price of each item - Gift Shops Near Me - Bayonne, New Jersey

Order # w2007335282-1 Smile celebration gift bundle deluxe Was ordered Wednesday for a Friday delivery. The recipient place the order in the refrigerator, when they went to enjoy the fruit it had mold on it. Really ruined the gift! read more

Extremely dissatisfied as they left us without a sympathy bouquet and a birthday gift at a time of distess and need. Acepted orders at a closed location the store did not Forward the order onward nor contact as left us driving 40 minutes to arrive at another closed location which no message was sent to prepare the order, having to wait again an additional half hour. Very disappointed! called for days no response from any location. read more

I will NEVER ORDER FROM THIS PLACE AGAIN!! I órder online 3 days before my bday! And when i received my order was around 10pm the chocolate was melting. The berries were bad ! They delivery guy called me saying he was 10 min away (9:14pm) and arrived at 10pm. I called the store the next day (8 times) they never answered the phone. I called corporate and told them they also try to contact the store and no answered. They told me they were going to put a note and try to resend me my strawberries in 2 days and that the manage from the store was going to call me ! I never received any calls I called after 4 days informing that I never received my order they submit my order and I got it the same day at 10:30 pm. And they were bad bad ! As you can see in the pictures!! NEVER AGAIN!! read more

Edible Arrangements - a box of chocolate covered strawberries - Gift Shops Near Me - Bayonne, New Jersey

Placed an order for Valentine's Day, which according to my email says "Delivered". Called to find out what happened, because it was in fact not delivered, and nobody picks up the phone, and no response to my emails. Will be disputing with my credit card company. Very unprofessional !! read more

This place is horrible and the workers are so rude, I ordered online 3 days prior for it to be delivered in day time even called in morning to ask if it can be delivered in am since it was for my husbands birthday and that's when he is available, the lady that works in am said yes and even agree on time she then calls me leaving me voicemails stating that they need my husbands number not mine I proceed to give it to them and she calls me again stating someone is outside my house delivering his order well I have cameras and no one was there I am now on the phone with her going back and forth in regards to my order she is making up every excuse for a non existence driver then tells me they hire door dash in morning and that's who delivered my edible arraignment who was never at my house meanwhile the one I still haven't received three days later sooo now she is stating no one was there so I can pick up or my husband can pick up his gift himself like excuse me a order made online was for delivery not pick up that is the whole purpose for it a surprise I hang up call corporate ran the story with them they call store the store lies and tells them a completely different story so I cancel my order it's been three days no cancellation receipt no delivery nothing I will never order from edible arrangements again ever I should've came here for the reviews would've saved me the trouble especially from this store. people trust a brand and it takes a couple of employees to mess it up smh thanks for ruining one of my husbands surprises edible arrangements!!! read more

I made a online Christmas order for my teenage Son DJ...It was suppose to be his last Gift.. toppin it off with his favorite chocolate covered strawberries delivered.. I see the notification that it's delivered... But NO strawberries. I was so frustrated. The next morning.. the day after Christmas I called the shop.. she's like nonchalant. She says...Oh! All Christmas orders will be going out today... like nothing.. To make a long story short...I canceled my order and she definitely didn't care..I've been a customer over 17 years I will not waste a penny again on this BAYONNE location! read more

Horribleeeeee!!!! Terrible service!!!!! My husband paid a lot of money to get an arrangement delivered to me at my office on Valentine's Day. It never came. So he calls and calls and calls they never answered. Then on Saturday morning her calls and he was on hold for almost 30 min. To top it off they were so nasty and told him they were so busy on that day that it didn't make it but we will give you your money back. Like really? Really? Why not ask the customer what can we do to fix this issue and the disappointment that we caused your wife. Never ever ordering from edible again. Sharis berries it is. read more

Ordered a birthday delivery yesterday , on tracking was saying on the way until 9 pm when store close. Tracking changed to preparing your order , how careless and disappointing is that Occasion is already finished and I'm so angry You made me look soo bad because of your carelessness and inappropriate handling of your business I called many times left messages with no response . read more

Ordered a box of dipped fruit in chocolate to be delivered. The customer service was great and the order was delivered the same day. I ordered the chocolate covered strawberries, apples and bananas. What I ordered was what was delivered. The fruit was fresh and despite the hot weather, it wasn't melted. My fiance and I ate the whole box! read more

Edible Arrangements - Swizzle chocolate covered strawberries, apples and bananas. - Gift Shops Near Me - Bayonne, New Jersey

I am very disappointed with this edible arrangements order that was a birthday gift for someone. First off I received a notification that the order was delivered and it wasn't. I was provided with a signature from delivery that was just a dash line. When I reviewed my outdoor cameras I saw no delivery made. We tried to call the store and no one would answer. The delivery ended up being made the next day and it was just left on the front porch. Then when we opened the strawberries they were very small and some of them had a weird looking film on them that appeared to look like mold. I would never expect anyone to eat something like that. Also, I paid $5 extra for a white drizzle on them that wasn't even done. I've ordered from Edible Arrangements before and never had a problem. This particular store did not do a good job and I am so disappointed. Especially at the fact that this was a birthday gift. read more

Edible Arrangements - Some of the strawberries had this weird stuff that looks almost like mold on them. - Gift Shops Near Me - Bayonne, New Jersey

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Here's added to my recent review for December 18. They did not deliver until 10:15pm! Who does that? Stating it's delivered when it wasn't. Then to top it off....everything smelled like cigarettes! The box and balloons literally smelled like smoke! I called just to find out the manager was out till Tuesday. Today is Tuesday. I've been calling mostly all morning. An answering machine would say. No one is available please try again! Who do I need to contact in regards to this? I will get to corporate somehow! read more

I ordered online 6 days before delivery date, they have these on sale the presentation on the picture is nice with the 9 inch platter with the plush sloth I added a $6 balloon on it to make it more nice. Day of delivery missing balloon and presentation was on a plastic container I called up the store a girl pickup told her about the balloon I did not even bothered to ask for the missing platter she just told me come back tmrw pick up the balloon so I said it's fine it's only $6 I don't want the hassle to go to the store that's why I got it delivered. I won't recommend going to this store find another store. read more

Placed an order for my wife as a great well deserved surprise on a normal day. She works hard for her family and when it's time to show appreciation you want it to be the best it could. Ordered $100 worth of assorted fruits dipped in chocolate and added 2 separate orders of balloons with a card and all the trimmings. These assholes delivered the most pathetic plain Jane fruit arrangement mainly orange melon and no chocolate dipped anything. No Balloons and no card either. I call the store and a Mexican woman picks up and immediately hangs up on me. I call again and now a different woman begins to explain that it was not her fault as she didn't put the order together..... who gives a shit! I basically threw $100 into the trash. DO NOT ORDER FROM EDIBLE ARRANGEMENTS.... THERE ARE LITERALLY DOZENS OF BETTER SERVICES FOR YOUR LOVED ONES OR SPECIAL OCCASION. DON'T LET THEM SPOIL SOMETHING WITH SO MUCH SENTIMENT. read more

I ordered chocolate covered strawberries from this place. PLEASE BEWARE!!! DO NOT ORDER FROM THESE PEOPLE!!! I ordered 2 days ago. When they had not delivered by 4 pm Mother's Day I called the corporate office, mainly because the store NEVER answers their phone. They promised me they would deliver by 7pm. At 8pm the corporate office was closed. The website changed from receiving the order to processing the order. (Mind you at 8pm at night...and I ordered 2 days ago.) I requested a cancellation at this time on the website and low and behold the store calls me to tell me they were in the midst of getting my order together and was going to deliver it. I said no I want my money back. A guy there assured me he would speak to the owner and get me a refund especially because they did this to me twice. (Last year they put they delivered at 6pm and didn't actually deliver till after 10pm. But stupid me for giving them a 2nd chance. NEVER AGAIN!) So now they never got in touch with me today. And they actually put the order as DELIVERED.... THEY NEVER DELIVERED ANYTHING!!! NOTHING AT ALL!!! Their corporate office was even saying that I had to prove they didn't deliver the order. Even though I have a picture of the cancellation request. A number referencing the cancellation, but they kept saying they couldn't see that and all they saw was it was delivered. I asked for a manager and they said there wasn't one available and then hung up on me. I had to call my TD Bank and threaten to dispute the charge. Then they had to call my Mother to tell her they were giving the money back and the amount I spent. BUT THEY STILL NEVER CALLED ME, the person that purchased with them. Then and only then was when they finally gave me my money back for something they never followed through with. I WILL NEVER BUY FROM THIS COMPANY EVER AGAIN AND I WOULD CAUTION ANYONE THAT IS THINKING ABOUT DOING BUSINESS WITH THEM!!! read more

Never received a mother's day delivery and when tracking the order it said delivered. Checked with all neighbors, no one had it. Worst experience ever! This was also after they said they delivery till 9pm on holidays. That defeats the purpose, when your mother is in bed by then and family is long gone. Update: Monday they were supposed to deliver, then it turned into Tuesday. I went to the store to cancel the order, since the phone has been off the hook. Apparently there was a long list of other orders not completed and other customers there to complain. They should compensate and refund for this horrible experience but it looks like just a refund will be issued, which is better than nothing. Extremely disappointed and aggravated with this store. If they couldn't handle all the orders they should not have accepted them or said pick up only. They admitted they were over booked, but that's their fault, not the customers. Additional update: 9:30 tonight they try to deliver it and it wasn't even what was ordered!! read more

This location is so unprofessional they delivered my mothers gift 1 day late and then only delivered 1/2 items. When I called a young lady never apologized she said "Do you want me to send the other item out now?" After just requesting a refund she stated the manager was not going to be in until Wed (today is Sunday) nocalling on Wed they never answered the phone read more

I ordered from the Bayonne Edible Arrangements. I realized I forgot to put my name on the card. I called and they answered immediately. Changed the card for me and made sure it was delivered before 3pm as I requested. They also called me back to make sure it was the correct time! I would absolutely order from them again. read more

Don't order from them again. Water my time and money. Wanted to surprise my friend for her birthday. They say it will come around 6:30. I check status got deliver so I ask my friend and she say she didn't get it. They say it close at 8pm so I call before like around 7 and they don't pick up. I will not order from here again. Very disappointed ruin my friend birthday read more

I just got a fruit delivery and the person rang my bell and stood at my door without a mask. He also wanted a signature for delivery. ACT RESPONSIBLY in this era of cover-19 and wear a mask! I am hesitant to even touch this platter because of the utter disregard for sanitary and safe protocol. It was meant to bring a smile to my face and instead had the opposite effect! read more

This is how they treated my father who has Stage 3 Lung Cancer. Nice right? I wish I could leave ZERO STARS!!!! Ordered 2pm 2/13 Called on 2/14 with busy signals: 5:51 5:52 5:53 5:57 5:58 6:00 6:05 6:11 6:17 6:23 6:32 6:35 6:40 got in listened to recording for 10 minutes, nobody picked up. 7:59 9:25 Called for refund 2/14 @ 10:17 listened to recording for 11 minutes before they picked up. I told her she ruined my what could be my last Valentine's Day with my wife by not delivering, she said it's only a pagan holiday anyway, it's just another day, we can deliver it today, I told her no thanks I want a refund, I gave her the info and she gave me the refund. The calls were made during work hours by the way. read more

Walked in, lady greeted asked me if it was delivery or pick up, told her it was for now and can wait, she proceeded to tell that nothing was ready at 10:35am and that orders are pre-made as per order delivery. Something must of changed in the last year or so I've actually walked in before and an arrangement made and waited for it... I guess this business didn't need my $100 bucks... Worst customer service I've ever experience in Bayonne... read more

This place is awful, seriously. The fruit is rotten and for the prices they charge, the fruit should be of better quality and EDIBLE!!! How is this store still operating at a profit?? Someone needs to report this store because everyone I know says the same thing and some don't even get their deliveries. It was good for a short while but it's crap now. Never again. read more

I placed an order for someone's birthday. It was 4:30pm and the recipient had not received it yet. So I called the store and spoke to a female who said it would be delivered "shortly". She was also rude in her tone. Well, "shortly" was more like 7pm. When you want to send someone a birthday gift, you don't expect it to be delivered by the end of the day! There was a time when they would deliver in a timely manner but this was years ago. Things have definitely changed. There's no way I'll order from them again. read more

Horrible customer service! I ordered Saturday from online to be delivered Monday as a birthday gift. So on Monday morning, I called the store to get status of my order and the lady I talked to was very rude and not understanding. I just wanted to know around what time my order will be delivered because no one will be present in the location in a specific time. She tells me residential orders are last but doesnt give me an estimated time. My order ended up arriving 11pm Monday night and the fruits end up so soggy. The birthday celebration is already over! What's the use of ordering days early if you get it close to midnight. They need to either hire more drivers or fix you're delivering system! Never again will I order here! read more

I place an order for my girlfriend for Mother's Day the day before and she never received it I called all day and they couldn't find the order never again will I place an order there again 122.00 for nothing bad service at the end they stop picking up phone for me read more

Quite possibly the worst owned EA in New Jersey. The employees were working in 40 degrees inside of the store! The owner must not heat the store properly. The girls were doing their best but this was just the act of a selfish owner. read more

I don't even know what to say....but my experience is pretty much similar to what others have said. And the biggest issue of all for me is the bad customer service from the rep on the phone. They really need to train their employees and teach them how to talk to customers and answer inquiries on the phone. Asking the status of an order seems to be too difficult to answer.....And this is huge because I NEVER complain about anything so if I am writing a negative review, trust me, it was not a good experience. read more

Isabel was so much help! She proceeded to help me track my order and do everything possible to make me feel assured, will be asking for her Everytime I place a order from now on ! read more

Absolutely amazing arrangement and even better customer service!! I wish I had taken pictures before we ate it Thank you !!

I placed an order Thursday, April 5, 2018 for chocolate covered strawberries and a plush bear. I had to follow up with the store multiple times including the driver and customer service to ensure the surprise was delivered. Upon delivery, we found the order was not complete. I immediately followed up with the driver and he advised speaking to the store. There is not a valid number on file for the store so I was unable to reach them. I then contacted customer service again and was advised to wait another 48 hours for the order to be corrected. This was not only disappointing but a true hassle and time consuming experience. This was a very special occasion that turned complete opposite. My hopes are to be completely refunded for the immense amount of time I spent on the phone with numerous reps and the surprise being ruined. It is with regret that I trusted Edible Arrangements to assist me in making this moment special and will no longer utilize edible arrangements moving forward. Order # W0066320344 read more

Worst location! Placed an order for Mother's Day that NEVER GOT DELIVERED! Called today to inquire and they asked if I wanted it delivered tomorrow. Umm what?? The girl on the phone proceeded to say that orders sometimes get lost. But they were perfectly fine taking my money and not delivering anything. This location should be shut down. read more

I wrote this review because I had a bad experience with the staff, but I just want to say the management is beyond amazing. They handled the situation in such a professional manner. I will definitely be going back. read more

I do not understand business at this facility. First, you cannot order and pick up while you are there. Second, you ask the person there for help and recommendations on what to order and they look at you and say it's against their policy to provide recommendations. Also, please wear a face mask! Also, would help to speak English as I do not speak a foreign language so there is a language barrier. So I place my order and she says it will be there between 4pm and 6pm. It was after 7pm when I called and she was very rude. Advising me that the delivery will get there as soon as the driver is available. It was purchased as a gift for someone that I would have liked to lift their spirits but I guess that didnt work as the fruit was mushy and the chocolate was coming off of the fruit. I will provide you a recommendation, please do not use rotten or ready to spoil fruit and melt the chocolate a little better. I guess shopping locally is done for me at least at this store. read more

Terrible. Besides the fact that you call and they don't answer. My basket for my mother in law for mothers day came at 10:30pm. Will never use again. Horrible customer service. Horrible overall experience. Save your money, time, and energy and use another service. read more

Worse and most frustrating experience ever.. I wait a hour before i can order and when i get to the cashier she acts like iam wasting time in her life very moody and rude. Then she says i have to pick out of 3 Arrangements and very overpriced so I ended up spending over $100. I asked her if they deliver and she said yes I asked her will I get there before 6 p.m. she says yes. It never got there and they still have my money. SUPER embarrassing that my wife gets me something and there's nothing for me to give her. Never again.. Cant believe you spend over 100$ on some decorated fruits that you would spend under $10 on and you don't even receive it read more

Horrible service! Ordered a fruit basket in this location for same day delivery, followed up 5 times to make sure the package will get deliver on time. I was told a few times that the package is on the way but never came. I made a final call at 7:45 pm I was told that the driver is having some car problem and that she will the driver and put me on hold. She put me on hold for 30min!!! I hunged up and called back but the store is closed. I would not recommend this store EVER!!! Do not order from the Bayonne location!!! read more

I placed an order online for my brother in the hospital on October 15th to be delivered October 16th. I called that morning to verify the room # and to make sure it would be delivered today because he was going discharged at 7pm that evening. I kept on calling after 2pm to get the status of the driver and no one can reach him/her but they can guarantee a delivery at 7 pm. How? You can't reach the driver, how can you guarantee a delivery? No one was helpful, they told you things you want to hear to get you off the phone. Oh and after 5pm, they either have the phone off the hook or they become suddenly incredibly busy. I had to call at least 10 times to get an answer. I ultimately cancelled my order but was in limbo until today (10/17/19) because the manager can only cancel orders. I was told it was in the system as a cancel on the 16th but on the 17th it was still in the system to be delivered. I called them AGAIN today and the package was at another store. I was told the manager at that store canceled the order but when I called that store, he said the didn't do it yet. This whole process was a nightmare!!! It's not just these two stores, Edible Arrangements in general need to do better with their customers. I have had friends not have their orders delivered on the day specified on the website and it's unacceptable. I know deliveries are not guaranteed but that should be an exception, not the rule. It has been a rule for too long and with paying $15 for delivery, there are other options out there to be stressed out over some chocolate covered fruit in a vase. Never again!!!!!! read more

This place has the worst customer service ever DO NOT SPEND YOUR MONEY HERE! My daughter paid for an arrangement for Mother's Day she's in the military serving our country, unfortunately never got my gift on that day so my husband called since it was 3pm and we had reservations at a restaurant for Mother's Day, who ever answer the phone said you can pick up tomorrow if you want we can't tell you when it will be deliver and hung up the phone on him . Next day I had to call and ask for directions and the woman that answer the phone was soooo rude not friendly at all gave me the address and hung up the phone, not even a tank you for calling, NOTHING and to think that my office staff has to answer the phone the proper way and it's recorded for training if needed, I wish this place would have this because their customer service sucks, my arrangement look like it was out of the fridge all day and night it look beautiful until I opened it and the fruits tasted funny my poor daughter spend all this money since she is so far away wanted to make it special for me but this edible arrangement business ruined it for me. Don't spend your money here, NOW I see why they have only 1 star I wish it would give me the option to give it NONE and still be able to post my disappointment. This my 1st time posting a review and only because the Fruits made me sick they were bad and my daughter paid $123 for it #EDIBLEINBAYONNEWORSTCUSTOMERSERVICE read more