My mother in law stays here. She's been here for about a year so far. She said that the food is not…read moregood at all. She constantly gets the wrong food that she ordered. She orders something and the wrong thing/meals shows up. I guess the chefs are really lazy here and I heard they steal food from the place. Maybe they can't read English. They do not have a nutritionist here so the good works with the residents diet. Overall the place is pretty clean. There's a gang of smokers out side of the place who yell at me because I wore my KC Chiefs jersey there one time. Other than that this place is not too bad really. It's pretty clean and somewhat quiet unless one of the dogs are barking. Yes, you can have dogs there.

I have had my brother living at Avamere at Park Place for 1 and 1/2 years. Before placing him there…read moreI visited 3 other highly rated facilities in the Portland Beaverton area. Avamere offered the nicest outdoor experience with a walking trail, duck pond and easy access to shopping and bus lines. The interior of Avamere was also a step up! It did not have that tell tail 'older person' smell that all the other facilities had. Fresh paint and fresh carpet go a long way toward this achievement. Additionally I would like to give Cassie Delozier a shout out. She made the transition smooth from independent living for my brother to a very pleasant room that he is very happy with. She did a personal visit with my brother to make sure he would fit in, arranged to give him a personal tour of the facility and helped get us all settled in once the move happened. She made a point to introduce him to all the residents and staff on his first day and was instrumental in us choosing Avamere for my brothers forever hone. She continues to answer my periodic question about resources and general questions within the hour that they are posed, excellent customer service! Thank you Cassie! If anyone is looking into a superior senior living experience I would highly recommend Avamere at Park Place.

My mother-in law really enjoys it here. The recent Christmas family dinner was spectacular. The…read morestaff is always very helpful & she's made a ton of new friends! Thanks to everyone at West Hills!

My mother-in-law lives here, and has for the past 10 years. She is so well-cared for by the loving…read moreand wonderful staff. The place has been totally remodeled and is really lovely. The food is good when the regular chef is on duty, not so much when there is a replacement.

They kicked my mother out after several falls within a month . Refused her when she came back from…read morethe from the hospital. She died 23 days later .They let her caregiver steal thousands from her and they stole all my mothers belongings.And REFUSE to give them back . Also the stole her cable box and oxygen unit . She was also extremely dehydrated upon arrive at the hospital with a UTI . I have notes about how bad the food was . They stole from my mother . .

Raleigh Hills staff is the best. Thank you for caring and loving mom and dad…read more After mom broke her hip at 101 and now will return on hospice to you with dad 94, at mom's side. Thank you for taking dad to see mom at Vermont rehab. From the day mom and dad moved in, you had open arms and have taken care of our family. Its the little things that count, chocolate pudding for dad's birthday, big 100 balloons for mom. I appreciate all your hard work Michelle, Lynda, Jessica, Yessica, and the rest of the staff. Mel

We had a list of parameters when looking for a place for our widowed mom; given her health and what…read moreshe desired in a place narrowed our search. It's a true blessing we found Hearthstone of Beaverton. Not only did it meet every practical criteria, but the people and philosophy of service have continued to help our mom be as independent as possible in a most loving atmosphere. She has remarked on various situations, how all staff are extremely well-trained along with being so personable and interested and caring. Our family is happy and comfortable that our loved one is happy and comfortable. In all the different areas of service: foods, caregiving, housekeeping, health, admin, and Will (Jack-of-all-trades, master of resident comfort): we thank the Hearthstone family.

Our Father has lived at Hearthstone for 4 years. He has dementia. The staff adore our Dad. If you…read moreare ever in a situation to have to choose a home for your loved ones, don't bother looking for your right fit, Hearthstone( 2 locations) is your lucky break. We feel so fortunate that Dad gets the best care. Sincerely Louis Young, Curtis Young and Heather Hill ( 5 stars from the Young family )

Oh how the tables have turned here. My my my how terrible. There has been a change at the helm and…read moremy my. Not for the best. Everything has changed from the actual CARE to the respect given and best of all...they have just started charging residents 30% plus more for their billing with NO explanation. The new Executive Director is absolutely awful. She doesn't respond to emails and wants everything done in person (don't trust that!!) So that there's no record! There is no longer wine served at meals. And if it runs out it's out. They can have A glass on Wednesday and A glass on Fridays. While it sparkles on the outside beware. Whitewashed tombs!!! Maintenance requests are ignored or pushed aside. SO I have contacted the STATE about care violations, AND Cogir. On multiple occasions Cogir has been contacted. And they are not responding. The care is NOT THERE. The office doesn't care. There is borderline abuse in SO many situations. It's fresh and new. But as cold as an ice box. BEWARE if the three trolls under the bridge.

Memory Care. There were lots of promises made and final cost was over 13k per month with HORRIBLE…read morecare. My mother's toilet seat fell off and my 90 year old mother had to sit on bare porcelain for a week. Yes, 1 of the "care team" noticed it but took her down the hall a few times to use the public restroom rather than have it fixed. The others just let her use it. This along with the call buttons not working or staff not answering because they were busy eating lunch. Do NOT TRUST THIS FACILITY TO CARE FOR YOUR LOVED ONE. Beautiful building, ugly management from the top down!!!

Jenilee and her care-partners Mark and Kate made my mom feel at home from day one at Heritage…read moreHouse. My family and I cared for my mom at our childhood home for 2+ years, but when her dementia progressed to the advanced stage, we realized she needed more care than we could provide. Luckily, we found Jenilee and her care- team at Heritage House. My family and I took a tour and were immediately impressed with the care team's friendliness, knowledge and ability to provide 24-hour skilled (and loving) care. Heritage House is located on a quiet, tree-lined street in a residential neighborhood. It's cozy and clean --full of plants and light, with a loving small dog and cat who like to check in on residents. Sadly my mom passed away a few nights ago (in her bed at Heritage House). Jenilee, Mark and Kate's thoughtful communication and care made my mom's transition a peaceful one for all of us. My family and I are eternally grateful and we 100% recommend Heritage House.

Heritage House is located in such a lovely neighborhood setting and feels homey and welcoming. Our…read morefamily is so grateful for the care and comfort provided to mom during her final months of life. The staff were always caring and attentive. They took the time to routinely communicate with family members and problem solve in order to provide mom with optimal care. It gave us such peace of mind knowing mom was surrounded by kindhearted, loving , and capable caregivers. Debbie W-S.

I have never been more disappointed in a non-profit institution. My, mother, an 84 year old Jewish…read morewoman, who currently lives in an assisted living apartment in northern California wanted to move here. My brother and other family live in Portland and my mother wanted a change in scenery and to live in a a Jewish facility. She is able to pay the full price. Her level of care at her current facility is far below what places like this offer. My brother and myself toured the facility. We met with the folks that run it. Once my mother decided she wanted to make the move we invited Rose Schnitzer Manor to contact my mother's current facility. The management of where she is now said it is common and traditional for assisted living facilities to talk to one another when a resident is looking to move. We set had her doctor provide all of the required medical records. We set up a Zoom call assessment for my mother. The week after the Zoom call we were told that the management of Rose Schnitzer Manor had concerns that my mother needed more care than they could provide. They listed two specific reasons. We countered that both of those reasons were incorrect and explained that her current facility was not providing those services. We arranged a care meeting at her current facility and had them update her care plan. We forwarded this plan to Rose Schnitzer Manor and again invited them to contact the management of her current facility. A few days my brother received a denial from them explaining that they could not accept her. The letter was offensive at best. They made huge assumptions that they had no business making. They doubled down on not being able to do what she needs even though she does not need the services they cannot provide. They said that they felt the move from California to Portland would be too stressful for her without having any evidence of this or the expertise to declare this. They were worried that after a time there she may need more care than they could provide. Yes, I am sure many older residents of facilities such as this may at some point need more care and when they do they move to a skilled nursing facility. Not sure how this was relevant. And they never contacted her current facility. My brother wrote a thoughtful email to Rose Schnitzer Manor explaining that we felt this decision was not warranted. We asked that they reconsider. That email was sent two months ago. They never even had the courtesy to respond. Every professional in the assisted living field that we have told this story to, both in Oregon and California, are baffled by their behavior, lack of response and decision to not take our mother. Shameful.

THEY DO NOT CARE..... this is coming from a rideshare driver that had to pick up a resident there,…read moreHear me out...... So i got a request on a pickup, upon arriving he was in a wheel chair... they requested a rideshare! not a specialty wheel chair accessible ride for him, He said he didn't want to be late so i helped him in my small compact car and put his wheel chair away, Lady nurse that was there to send him off was on the phone not even helping, waved me off no nurse accompanied us to help him at his appt, we go on to his dental appt, Upon arriving in the middle of downtown Portland for his appt in 12th story building what do they expect me to do just drop him off in the sidewalk middle of downtown and leave?? I called the dentist office and asked if they had a nurse or someone to help us get him up to his appt, waited for them to show up and boy was my blood boiling seeing how he was treated, He's a world war veteran! hurt my heart just seeing that. Mosche you deserved better and hope someone from your family will see this.

More disappointing issues at Edgewood Downs:…read more A long term, very skilled hair stylist is no longer at this location. The newest Manager Joyce, decided to ask him to leave! Not only is he extremely talented, but a very warm, caring person who was genuinely liked by staff and residents. This was a very poor decision Joyce! Anyone has freedom of speech to speak about other facilities that best serve their needs when asked!! Perhaps if Edgewood stopped gouging their residents with hefty price increases, fixed the roofs, had quality food, and remodeled the VERY aging facility, your residents would want to stay! Your location has new Managers so often, it is a rotating door of chaos! I have been to your facility several times, and it is needing major reconstruction. There is also insect and rodent infestation in certain rooms, and just plain ugly, especially for the price that is being charged! There is a lot of competition out there and Edgewood Downs is not an Assisted Living Facility that I would recommend to anyone! Gail K Oceanside

I have never visited Edgewood downs but I enjoyed talking with the staff at Edgewood downs. The…read morevideo and picture are great.

Too many things! I'd give this joint a a zero rating if I could! WHO uses PAPER coupons in this day…read moreand age!NOT computerized! More than once in my first month here-NO dinner as I signed up for, at 5:15pm! WHO eats at 4:30pm? Promised transportation at tour/sales pitch-NOT! Limit: ONCE per week ride for DR's only! Extremely CHEAP construction-I get to listen to toilets being flushed by neighbors, and washers dumping their load! Can't even hear my TV! YE GODS! This is NOT 'a place for Mom', unless you dislike her. No concierge, and, and, and.... Only good side: I don't have to hear the Max Train all night - only birds singing! I'm outta here!

My mom moved from California to be close to me--her only daughter--and she couldn't be happier. It…read moreis a warm and friendly community. The food is great. There are lots of activities and adventures for the residents. The apartments are large with great storage. We looked at many independent living facilities and we are glad we chose this one.