Dont buy from Mermaid. They make promises they dont keep and you will end up spending a lot only…read moreto find out your pool was never worth it. Not only that, once our liner was out we could see the dangerous pool our children had been swimming in! They refused any compensation despite false promises and their guarantee that means nothing. We bought a salt water above ground pool 8 years ago. We were told it costs more but is made of materials that dont rust. So now we have what I suspect is a small hole in the liner, no problem we can patch it or replace the liner. Except our pool is not made with rust resistant material as stated and that we paid a lot for. One tiny leak and its rusted and will need to be replaced. Liners get holes and need to be replaced it happens but mermaid should replace the wall. Their solution, use paint. That wont fix it and is potentially dangerous since its rusting from the inside. 8 years is way to short for a pool to last, especially one that was so expensive.

I purchased a Polaris robotic cleaner ($1200) 4 years ago and last year the unit died. Causes were…read moreattributed to the "tangled" cable which lead to issues with the motor to be replaced. Normally I would just write it off as normal wear and tear, but POLARIS have re-created their cleaner with a "tangle free" cable, because they identified it was bad and defective product. When I spoke with Mermaid, they just wrote me off and said" that's unfortunate". Well, that said, no support from Mermaid and obviously none as well from Polaris. I have since purchased a new cleaner from Pool Supplies Canada. Better price and good return policy. In conclusion, Mermaid was the pool king for so many years, but that is no longer the case. I've moved on to Campbell Pools.

We've been customers of Blok for about two years now. We purchased a 'Freedom' hot tub by Coast…read moreSpas. Blok was great right from the start (the BC flooding and landslides at the time delayed our delivery), and they've always been helpful answering our questions as newbie hot tub owners.

After our warranty issue, described above, Blok Pool eventually got in touch with us and reimbursed…read morethe cost of repairing the pump. I still have concerns regarding Coast Spa and warranty but our local dealer, Blok Pool, did come through and make it right in this case (reflected in 3 stars vice my initial 1 star).

I am very disappointed in the service and about the dishonesty of the personnel, including manager…read moreLyne, at Mermaid Pools. The technician was in my back yard doing a "full and comprehensive" inspection of my hot tub for not longer than 4 mighty minutes, which is not enough even to buckle the hot tub cover back up. I am extremely concerned about the service this company is providing to its clients and what you charge 229$ plus tax for a four minute visit and a phony report. Disappointed client.

Customer service in pool parts area is horrendous! Rude,Rude,Rude If you need a patch kit for your…read morepool that looks like a pool liner you will not get it here. Very ridiculous that I even asked according to the goofball clerk.I drove down to Campbell Pools and they had exactly what I needed. Including polite and pleasant staff!

We had a great overall experience with our backyard landscaping and pool project. Any issues that…read morearose during the process were handled well and communication was great. Working with one company to manage the entire project, rather than coordinating multiple contractors, made the experience seamless. I am obsessed with my new backyard.

We have an ongoing contract to stamp concrete our backyard. An Impressions staff member measured…read moreour backyard on July 2022 and we paid the down payment of $4240. The agreement was that the installation would start late fall 2022 or early spring 2023. After paying the deposit, some changes have happened in between that would cause us to change the scope of the project. When we wanted to discuss that with the impressions staff member, he surprised us with "the minimum mobilization and materials costs for any project of $10,500.00 + HST", which was never brought to our attention before signing the contract and paying the deposit. Also it is not stated in the contract. We are in the process of selling the house that is the subject of the contract. Hence, we have been trying to reach you multiple times with no success. Only once somebody (maybe the receptionist) took our call and promised that he would let somebody from your team contact us, but this of course hasn't happened. We then tried to find the founder of this company and we found it. So we escalated the matter to him. Surprisingly he responded and promised to follow up and get back to us. This was about 3 weeks ago. We sent him a friendly reminder, but then nothing happened. This is why, we feel that we were taken advantage of. They are using our personal circumstances to confiscate our deposit without even clarifying the situation or providing any kind of work or resolution. Our request is that we would like to have a change of the scope that wouldn't limit us to this minimum mobilization amount in our new house. This experience made us doubt that company's customer service as well as its business in general. We are really disappointed by the service that we have received from them so far. It is ridiculous how they were responsive when they wanted our project and wanted to collect the deposit, but after that nothing. We already found that several complaints have been filed against them in BBB that are similar to ours, which made us feel that it was a huge mistake working with them. We feel that we got scammed by a Canadian company. This is why, we are submitting this review to help others not fall through the same trap.