I've been with a group renting one of the boats from Great Lakes a couple of times now, and it's a…read morepretty fun experience. Full disclosure, I haven't been the captain or the one to make the reservation, so I can't speak to those parts of the experience. There's some public parking near the dock, and you go up to the little shack to sign your waiver. There isn't a bathroom at this dock, but you can walk down to where the big boats for the music cruise dock and there's a small restroom over there. Once your whole group is signed in, the boats are at a floating dock, and you can just hop on and go. We've done both the pontoon boat and the speed boat. The speed boat was definitely more fun, because it goes faster, but the pontoon is a little more roomy for a slow cruise, your choice. You can bring snacks and drinks along for the ride. There are usually a handful of staff launching boats and getting people loaded. They're friendly and fun. One slight drawback to the 2 hour cruise is that you are on the inside of the railway bridge, so if it's down, you're stuck on the river and have to wait for it to go back up, and sometimes it's a pretty narrow window. If you're on the lake side of the bridge, you risk getting stuck outside and running over your time. I believe the Captain has to do a little safety course prior to the activity, but otherwise, it's pretty easy! Definitely a fun activity, and a way to get yourself a boat day if you don't have an invitation.

10/10 recommend boating with GLWS! I've also been kayaking a dozen times. The staff is always super…read morefriendly and helpful Best summer outing!

Visited Burning River with my kids to go kayaking down the Cuyahoga River. Upon arrival, they were…read moreonly offering one of the three trips, which was the 2.5 hour excursion. We were short on time, but we did it anyway. We decided to paddle the entire time to speed it up. The driver who took us up stream was friendly and he chatted with us during the drive. Then he put our kayaks in the water and helped us board them. After paddling the entire time, it took us less than 1.5 hours to complete the trip. My daughter was happy because she had plans that evening. The river was scenic, there weren't a lot of people on it, and I'd definitely do this again. There were some shallow areas in the river where my kayak touched the bottom, but I was able to paddle out of it. Good times!

What a fun time! They do all the work getting kayaks in and out of the water- can't beat these…read moreprices either. Wonderful trip! And thanks to the young woman who helped us check in, you were very friendly

This was our second trip with Dan. Everything was great from start to finish. Pulling up to a…read moredocked freighter in a kayak was the highlight of the trip for the kids. This trip down the Cuyahoga River is a must do in Cleveland.

Super easy to set up. We requested a Sunday 9am adventure on a Thursday evening, Friday morning Dan…read morecalled to go over details and send the waivers. Sunday, we met him where he wanted us to park our car: "So, when you're done with the trip, you're right where you want to be," he said. He drove us to where we were to depart on the Cuyahoga River, put us in the kayak, the kayak in the water, and wished us a good trip. So, laid back but knowledgable, and we saw Cleveland from a whole new angle. It was such a treat. A beautiful day. Money will spent. We will definitely be using this service again! Thank you!

Slightly hard to locate, but all positive once we did. Parking is up on a hill and then you walk…read moredown to the kayaks. They have porta potties. We got kayaks for an hour and enjoyed our time on them. The river was busy with lots of fishing boats, but we were fine. The worker helped her out kayaks in and out of the water.

We are batting .1000 with this establishment. We were the first group out and Cole was amazing…read moreabout getting us kicked off and was a very polite and professional young man. The river was perfect and this place gets all my recommedations.

The workers are really nice. They have kayaks and paddle boards. Within 25 minutes you can be in…read moreLake Erie. It's a fine trail to Lake Erie, but not the most serene. The path is full of boats and houses. If you're looking for a peaceful path full of trees and nature, look elsewhere. If you're looking for a simple place to kayak for an hour or 2, this is a great option.

Seemed like a family running it, nice people but the checkin/checkout procedures were unorganized…read moreand unclear. A lady with a clipboard standing near a picnic table, which we were supposed to know worked there, but didn't know because it was our first time. And she wasn't wearing anything like a labeled shirt that would inform us she worked there. Also being our first time there we were not familiar with the route of the river and no one asked us or offered advice. When I did ask them which way to go, I was asked "Didn't you see the map?" Apparently I was supposed to see a map mural on the side of the building, but missed it when trying to figure out how to checkin. They also didn't mention the whitecaps in the lake or that there were restaurants along the way. The river route was very busy with boaters and other kayakers. There was also a very low bridge you have to duck under. On the positive side, we found it was nice to be able to kayak to the Castaways restaurant. They have a public kayak dock to pull up to, it was great. They have good food too. It was okay, but not welcoming for new people who are not familiar with the area.

Bait & Switch. Horrible negligent management. Unsafe rental. Poor customer service. Do not use…read moretheir Groupon or their services.

We rented a pontoon boat and took it out for about 40 minutes...then it broke down and we nearly…read morehit another boat and dock is it drifted around (anchor was not long enough to catch). After about 5 calls and 30 minutes, Pier 619 came to get us and pull the busted boat back. The manager (I guess) was super rude, as if we caused the breakdown...um, ok...and said they would refund us but refused to give a receipt, so now we have to monitor our credit card. We get it, things break, but customer service should still be a priority. Luckily, the neighboring rental place called Dusty's had a boat available and were super nice and saved our day out. Would not go back to Pier 619

Two hours of fantastic time spent on the water. Beautiful weather, brilliant sunshine, great waves,…read moreand perfect company. Highly recommend trying this alone or with others. The staff was friendly, attentive and engaging.

Cliffs and Cove Tour was easy to book online. Before entering the water, the guides went over the…read morebasic of how to paddle and safety procedures. While on the water, one of the 3 guides were always within sight and provided the direction in which we were to paddle. It was a fun morning on the lake and would highly recommend it.

Had a great time out on the water with Great Lakes Boat Charters for a bachelorette party. Booking…read morewas very easy and everyone was extremely nice. Captain Mike and first mate Scott were amazing, nothing but top notch service from them. I would 100% do this again! They made our day so special!

From the owner: Great Lakes Boat Charters is a Cleveland-based, family-owned private boat charter company offering…read morefun and unique destinations and activities for up to 6 passengers on Lake Erie. Renting a boat with a licensed captain means you no longer have to worry about who's driving, or having enough experience to operate the boat and navigate Lake Erie safely.

Ordered online and got double charged then got a message saying my lede was cancelled but haven't…read morereceived a refund yet. No email saying why it was canceled or what to do next. Just an email from the shop app. Tried calling them and no one answered. Going n to have to follow up with my CC company to get a chargeback. It's been over a week since my order and zero communication from company.

Dont order from this company if you are expecting quick delivery or customer service.. I ordered a…read moresleeping system for a month long excursion and it has been 3 weeks since i ordered it and still no show. I have emailed and tried to chat with a rep from the company and I have been ghosted. Buyer beware if my bag does not show up in the next week I have to hit up the credit card company for a refund.