constant maintenance problems. Toilet and shower are often not usable because of leaks and…read moreflooding. Elevators are often down and air conditioners also. Maintenance is free but also constant. However, most staff is general pleasant and the residents are pleasant and generally seemed pleased.

my mother was recently a patient at Harbours Edge rehab following severe reconstructive surgery…read more the staff was consistently professional in their efforts to make her stay as comfortable as possible. The accommodations were immaculate and inviting. The food was delicious and the PT/ OT therapists were comforting, knowledgeable and helpful. While no one wishes to be in rehab., I would have strongly recommend Harbours Edge to anyone in need of compassionate rehab.

We came here to look at independent living for my mom. The grounds are beautiful, acres of trees…read moreand shaded areas. They have a state-of-the-art clubhouse that has ping pong tables , a theater and a gym The apartments themselves are very large 900 square feet and all of them have a balcony. The balconies look out on the trees including the pool for some and the lake for others. The only negative in the two units we saw were the kitchens, which are outdated. Two meals a day are provided so I was not as concerned about the kitchen. Mom and I had dinner in their dining room and I have to say the food was very good. They have a regular menu and then an alternate menu that you can choose from daily. There are four course dinners available if you want to eat a lot. My mom will be moving in next week. Will update the review afterwards.

I've been here four years on the independent side of this Senior and assisted living facility..I…read morepay my rent by check. I paid September rent after Memorial Day weekend and Sept 5, yet they are trying to charge a $250 late fee even though My check was deposited in their after hrs slot on Sept 5th. I had to drag myself out of bed having been sick. The check was put in Sept 5th. This is within their 5 days deadline. Please reverse your late fee! I'll try to get to the office with Oct rent to show you my check book notation

My Dad has been there for a couple of years now and I am very happy with the care of the staff,…read moreadministrators and medical care. The place is totally clean and it smells clean. He is under mental care for dementia patients. I am greatful for all the staff and caring administrators. Gloria Romero

I will never forget!!!!! My mom died because of their neglect!!!!!! Ignore the positive reviews!!!…read moreEveryone was asked to go online and give the facility a good review. Including my mom and sister, which killed me when I read it!!! My mom died of Covid from the negligent staff in this facility. From the very beginning of the pandemic, my mother never left this facility. A healthcare worker from outside of the facility contacted me and stated my mom had not been feeling well for days and was concerned. It was not the nursing staff that contacted me!! We called and had my mom sent to the hospital where she was diagnosed with Covid from her chest xray before her Covid test even resulted. She suffered for 11 days before she passed!!!!!! I later found out they took other residents out to vote 9 days before my mom went into the hospital. Who takes the most vulnerable population out to vote during a pandemic!!!!!!! I found this out by pictures and videos they posted on Facebook!! Some of the photos were removed after my mom's death but I took screen shots of everyone!!! I saw Employees and Residents in their facility van with no mask on! Pictures of workers with no mask on!! They also had group gatherings with pizza and games inside the facility. Staff painting residents nails with no masks on (staff and residents)!!!!!! In August 2020, I went to the facility and saw the workers inside the facility walking around with no masks and I questioned one of the nurses and she informed me "the masks make my lips hurt" !!!! Really!!!! I immediately informed the owner. Clearly, PPE guidelines were not followed or enforced. My mom past away November 21st, 2020. My aunt was a roommate with my mom at this facility. I moved my aunt out in December 2020. After my mom passed, I saw the staff in full PPE!! Why did it take my mom's death for them to start following the guidelines!!!! My aunt became Septic several times at the facility due to neglect of letting her urinary catheter back up. I wonder now if she should of even been in this facility with a urinary catheter???? In December, after my mother's death, my aunt became Septic and had to be admitted. I refused to have her transferred back to this facility!! She had lost 20lbs and had become so weak. The staff never informed me she wasn't eating. Someone other than the staff informed me. It sickens me how both of my family members suffered due to neglect in this facility. I am heartbroken and now live with guilt for not being able to keep my mom safe

This facility exhibits serious and ongoing deficiencies in both operations and resident care. Staff…read moreconduct is consistently unprofessional, marked by indifference, lack of accountability, and a failure to perform even basic caregiving responsibilities. There are significant safety and maintenance concerns that appear to be routinely ignored. The building is in a state of clear disrepair, with needed repairs left unaddressed. Sanitation conditions are unacceptable; bathrooms and floors are frequently dirty, and there is a persistent and concerning presence of mold and mildew throughout the facility. Most alarming is the apparent neglect of residents' fundamental care needs. Basic hygiene is not consistently provided, with residents reportedly going without regular showers due to staff inattention. This represents a failure to meet even minimal standards of care and raises serious concerns about regulatory compliance and oversight. The overall condition of the facility--both in terms of physical environment and quality of care--reflects systemic mismanagement. Prospective residents and their families should approach this facility with extreme caution and strongly consider alternative assisted living and memory care options in the West Boynton area that provide appropriate standards of safety, cleanliness, and resident care.

Had an excellent tour and very informative. Sorry that you are currently full we will have to keep…read morelooking as we are in current need. if we cannot find something soon we will return to get on the wait list.

As a professional caregiver who worked inside this facility accompanying a memory care resident, I…read morewant to share what families should know before placing a loved one here. This facility is expertly presented. The marketing is polished, the awards are visible, the tours are warm. What I witnessed working inside tells a different story. Staff yelled at residents, the people in their care. This was not an isolated incident. I also observed a resident being kept isolated in her room, apparently because staff did not want to manage her. When she told me she was hungry, I helped her into her wheelchair and brought her out myself. No one on staff had responded to her. On medication: I personally observed and reported improper medication administration to both the facility and to my agency. Families should ask specific, detailed questions about how medications are tracked and by whom. Here is what I think families most need to understand: the staff know when they are being watched. When families visit, the tone changes completely, the staff smiles and are exceptionally friendly. The moment they realize you are not a visitor, that you work there, that you live there, the warmth disappears. That gap between the performance and the reality is the most important thing I can tell you. At $3,600 to $6,895 a month, families deserve more than a facade. I share this not out of personal grievance, but because your loved one will be there when no one is visiting.

Update: While I live thousands of miles away and due to low income I cannot visit often, I have…read moreheard and regularly receive reports from family members who have been there more often. Artis Boca Raton is one of the best Memory Care Homes in the area, and I feel reassured and have some comfort, in knowing that my mother is in kind and competent hands. While I must stand by all I said in my earlier, fair review - which had favorable things to say about Artis Boca Raton - it is important to give an update as well. Caring for elder people with dementia is a vitally important and very difficult job. While I wish I could "see for myself" more often, I trust from what family members have told me, that my mother is safe, well cared for, and far more comfortable at Artis now. This means so much to family members, who by the cruel twist of fate cannot be there more often. My mother means the world to me, so I wished to thank Artis Boca Raton for taking such good care of her while I cannot.

Housing up to 40 residents.. Located on Ocean drive right in Pompano, I was pleased.... It felt…read morelike I was on Holliday... With daily fitness classes and bingo being played out like a well orchestrated play.. I was impressed because.. Everyone seemed to be someone special. When choosing a place to settle your debts and retire in dignity.. This is a place that exudes your constitutional rights and universal rights to determination of your own thoughts; your own counsel, and your own decisions. I never got a chance to see the food, but it was one of the few places I have been to where dinner was served at 5 instead if 4:30 and where; they served coffee at 4:00 pm. My fellow SAFFA seemed very happy living here...

I currently reside in Philadelphia, and by word of mouth I heard that Philadelphia natives are…read morerunning this establishment, which of course caught my interest. I travel between Philadelphia and Florida frequently because I have family in both locations. About a month ago, my husband and I admitted my mother in law into this facility and we both could not be more pleased. We were a bit nervous placing her into a facility so far from our home, but my parents live in the area as well so we frequently visit. The first thing that grasped my attention is that the facility is very clean. I am almost OCD about cleanliness, so this is a matter of utmost importance to me. Secondly, the place is beautiful! Its very spacious and nicely decorated. My mother in law (although not pleased to be placed in a living facility) is happy with the accommodation. She said that the other people living there are friendly, there are activities daily, but her favorite thing is sitting in there outdoor space in the heart of their facility. My husband feels guilty about placing his mother there so he calls Vizcaya frequently (I would say obsessively), the staff is very good about keeping him up to date and informed, and they are good about answering his questions. Lastly, I find it to be a pleasant visit when I arrive. That staff already know me and treat me very kindly. It feels very home like and people seem to enjoy it there. Although far from me, I feel confident that my husband and I have made the right choice. I would recommend this place to anyone, especially if it means my mother in law having more people to socialize with it!

I toured approximately 6 Assisted Living Facilities for my Mom. Lenox on the Lake is by far the…read morebest facility. Michael was so helpful, patient and makes you feel very much at home. He's a keeper. He's probably the main reason that my mom is there. Helen is so professional and immediately makes you feel like family. In closing Helen and Michael run a very tight ship to make sure that every resident has exactly what they need. They are second to no one. Everyone from the front desk, the nurses the CNA's, every staff member at the facility are all caring and professional.

What an unexpected surprise to find an assisted-living that has exceptional care, value, and such a…read morehomelike feeling! I was totally taken back when I visited Lenox on the Lake. The feeling when you walk in the building, everyone is so nice. The staff is warm and welcoming, residents appear to be very happy and when I took a tour with Michael, the value for assisted living that is all inclusive (which I've never heard before) completely, took me by surprise. Virtually thousands less than other communities that I toured in the area. Wow!

Great place and beautiful campus. New to the area and just love the loving kindness vibe. It is…read moretruly amazing to be able to be a part of this campus.

My loved one spent a few years at St. Andrews the majority of the time, he enjoyed it…read more Unfortunately he had an injury and fell and was injured and they couldn't locate him for 5 hours even though he had his location bracelet on. From what I now understand, it tells the office who needs help but doesn't let them know where they are located. He passed away a month later. Now I am having issues being refunded the money that is owed back to me. TJ won't answer the phone and is not returning my calls and we moved everything out over 2 months ago. it's important to know the right questions when moving into this location.