Giving 1 star only casue I had to give something. Tore my ACL - received a prescription from the doctor for knee brace - due to insurance limitations - Edge Home care was one of the facilities I can go to. Contacted them on Tuesday and was advised to go on line and email back the documentation. Contacted them on Wed because they closed at 4pm on tuesday - and they stated they did not get my email. i sent it again...called them back and was instructed- this process was not going to be quick - they need to contact the insurance company, i would have to come in for a fitting, they would have to order it and we would have to wait for delivery. (knee brace...funny I can get one off the shelf on CVS)
I contact them again today, Friday, to find out they did not even contact the insurance company yet....I explained how I can not start PT without the knee brace and how they wasted the whole week...thats when Vicky hung up on me....I called back because i would think we were disconnected whereas I dont think she would have hung up on a patient..and the office manger....who would not give me here name stated I hung up on Vicky...really...why would I? Anyway, she stated she will now contact the insurance company today....should I hold my breath? read more