Patient Care is DEAD.
Shame on you Dr. Laguillo and all staff!
I've been a patient over 10 years when Dr. Laguillo use to work for Carondelet Medical Group in Sahuarita and transitioned to TMC One in Vail where I followed from Dove Mountain... yup, Traveled about an hour away to my appointments. The staff has always been rude and struggled to communicate with patients which I got use to lol. Sadly! I'm not good with change and so I tough it out when it comes to my health.
The office is open Monday - Wednesday
8am - 7pm Thursday- Friday 8am - 12noon
Called my doctors office after 3pm spoke to the after hour service due to extreme abdominal pain. NEVER received a call back, EVER! Went the whole weekend in pain..
Called again on Monday left a message still NO call back again I'm in pain.. and NO I don't want to go to urgent care pay copay for antibiotics, that's all they ever do.
Called again Tuesday spoke to receptionist who stated my prescription is in the MAIL WHAT? No call no communication meanwhile I'm sitting at urgent care Tuesday with a severe uti restricting my urination and my RX is in the mail.. WOW.., way to GO super stars! Weird.. cause every other time it's been electronically submitted.. especially since COVID, paper is not ideal per CDC guidelines!
Thanks for the extra days in mystery begging for a RX during covid and limited walk-ins. Still don't have any answers only a letter of termination and my script.
YOU heard that right, Dr. Laguillo wrote me a letter from TMC One dismissing me as a patient.. for what? Making you do your job which should be taking care of your patients.
Wasn't ever coming back after putting up with crap for way to long.
This kind of behavior is and was intentional based off protocol. This is not common medical practice.. Definitely recommend training and basic kindness!
Good bye forever! Thank God. read more