We have recently moved a member of the family to this facility. I spent several days in and out…read moregetting Gram situated. The staff was friendly and accomidating. They were always right there when needed. Even though the facitity is a little old it's very well kept. There were many different places for the residences to have meals as well as a few large gathering rooms for activities and visits from family and friends. Over the few days there were groups of carolers from a few area schools as well as some preschool children that put on a show. I would recommend this facility to another in the same town that we moved our family from.

They overwork their staff and it affects the level of care for patients. Residents go 6-14 days…read morewithout showers or baths, 7+ days without changing bandages on surgery sites, non-traditional diets (gluten, veggie) are "accommodated" with iceburg lettuce and two tomatoes. That's dinner. Eat up. If you can afford better, go somewhere else. If you can't, check on your loved one and be an advocate for them to the management and to the state boards of health. This is the place everyone is scared of ending up when they're old. It's terrifying.

It's special!!! Why you say? Because it starts with (my…read moredaughter) someone who cares about the people and realizes that for some of them, this is the last bit of "family" they will know before passing on to the next life. It's having a leader that realizes their staff and those they're caring for are maybe spending Christmas without their families. It's having a leader that realizes "less than satisfactory" care will never be good enough. It's having a TEAM that works together for the good of those they're serving. But most of all, It starts with love and ends with love. I am honored to say Norwalk's Administrator is my daughter Kennedy Naquin. I know in my heart without ONE doubt that each and every resident is loved and cared for as if they were an immediate family member. One day if needed... I pray to be under the loving care of someone just like her. I love you Kennedy! You are a blessing to many! Mom

I am so happy to be working for a company that cares about their staff and patients as well. The…read moreresident to staff ratio is very good. They go above and beyond to recognize their employees accomplishments. Administration makes an effort to ensure all residents are happy and well cared for.

This is adult resort living at its finest!…read more The activity schedule is always full with fitness, trips off campus, and special events. The dining experience is top notch and would compete with most higher end restaurants. The menus are constantly different and very inviting. The care includes independent living, assisted living, and memory care.

My first impression was this is nice, then when we got bills from the facility and there were…read morediscrepancies and we called to management they said they would take care of the bill. and For whatever reasons those management people left and evidently did NOT handle the issue. We receive a threatening bill letter from company that bill was not paid 2 years ago when agreed upon because those people that were there are no longer there so its a he said she said agreement. Its our creditably that is damaged not theirs for not paying. No the facility, should be responsible even if employee leave esp. if high management positions made the agreement. My recommendation is if you have to choose them WATCH all your bills for the charges that appear make sure they really occurred an really used all those products or pills esp. for the time of being there. Staffing was low, most of the time, long waits for help when needed and private pay, skilled people were put in with long term people who were not always on the same planet as us. Not that those people could help there situation but someone trying to recover needs positive surroundings not negative situations.

Our relative needed care after a hospital stay so we investigated some facilities in our area. HCR…read moreManor Care was readily available for a tour, care and cost information. The environment was clean, bright, and new-looking. A bed was immediately available and our relative settled in and the staff went to work: performing a medical assessment, and planning for physical, speech and occupational therapies. As our relative's stay progressed, our family was in constant contact with the staff who were always available. The medical care was first-rate and adjusted as our relative's condition worsened or improved. The CNAs were incredibly capable and kind. All the staff were extremely responsive, quickly answering the call light or family's requests. Staff morale seemed high; they seemed happy with their jobs and seemed to be well trained. The management seemed involved and present. We even met the manager working the front desk on a Saturday. The business office was professional and caring. As our relative's health declined and the end of life neared, the staff helped us transition to hospice care and the same expert and kind care continued to the end. In the short six weeks our relative stayed at HCR Manor Care we became friends with many of the staff who all shared in our grief, making it feel personal, even though they probably encounter it everyday. We would highly recommend this facility for rehabilitation care and nursing services.