Did cost effective work Fixed a broken necklace link…read moreRepair was complete within 2 days

I had the best experience with Hands Jewelers this past week…read more A friend gifted me a vintage watch and it needed a new battery. Also, the piece's second hand had detached and was skating freely across the watch face. The associate who greeted me was very enthusiastic about seeing a Tony the Tiger watch and quickly presented me with service options. Sensing my concern about cost of fixing the second hand, she offered an alternative. She also told me the item would be ready by the end of the week but I was called for pick-up well before that timeline. Now, for just over $10, I have the watch up and spinning. Raise your hands for Hands!

They fixed an old Tissot vintage Swiss quartz watch for me with a new battery for $34. The…read morebatteries alone for two watches I took to another IC location were more at a high-end jewelry store. Fan of this place. Nice honest people and a good watchman they have.

Several other local jewelry stores couldn't be bothered with even looking at my watch for a minor…read morerepair. To be sure, it is an inexpensive watch, but one place said (without examining it) it would be too expensive to repair, and the other place said (without looking at it at all) that I should go somewhere else where the watches would be more in my price range. At Cook's, they quickly determined what needed to be done, and did it. . . 12 bucks. While waiting (5 minutes or so) I noticed they had a lot of nice jewelry and watches. This is one place I will be doing my Christmas shopping this year, for sure.

I got my Anniversary Ring for Christmas at Don's. We have done business before with them and knew…read morewe wanted to go back. They did not disappoint. I absolutely love it!!!

They did a fabulous job resizing my ring! Turned out lovely. They were super friendly and it wasn't…read moreoverpriced. Would return!

Love Bill's Jewelry! They are great to work with and every time I shop there they always want you…read moreto be happy with your choice. Love that they are not high pressure sales either. There is something to be said about small town hospitality. Highly recommend Bill's Jewelry be your 1st stop if you are looking for beautiful jewelry!

I was in this store just one time in 2022. There were three employees there at the time. One lady…read morewas young and seemed clueless. One women seemed nice at first, but then started arguing with me and belittling me, when I raised questions. The jeweler on duty was asked to come consult with us by the woman employee three separate times, but refused, staying off in a corner. I Finally walked up to the jeweler myself and asked him, if we could ask him a few questions about the ring he had done some work on. He said he couldn't take the time because he had to go pick up his daughter at school. Ask yourself if you would like this if it happened to you. Should employees argue with customers? The repair was expensive. The jeweler could've given us a few minutes of his time.

I brought in 2 very tangled necklaces and a couple of hours later they had them untangle and at no…read morecharge. I definitely will give them business in the future.

What great customer service!!! I walked in and thought I had ruined a gold ring. They fixed it in 2…read moreminutes and were so sweet about it!! Thank you!

Love this store, I'm only in town for a day and needed an outfit for a last minute outing I'm…read moreattending tomorrow. I found the perfect outfit on the first try after stopping at 2 other shops before coming here. They have really nice vintage pieces.

Found & Formed is an absolute gem. Very well curated vintage pieces, lovely shopping experience and…read morefair prices. Can't wait to come back and so happy to have found this shop!

I had a deeply disappointing experience with McCoy Jewelers that I feel compelled to share,…read moreespecially for anyone considering them for something as costly and meaningful as an engagement or wedding ring. After reading yelp reviews, I was drawn to them based on the reviews and them being a small business and operating since 1973 I took in my late father's vintage wedding band to have it resized so I could wear it. The original size was 10.75, and they measured my finger at a small of 9.25--a reduction of 1.5 sizes. They quoted me $250 for the job, with half due upfront. The technicians were articulate and displayed skill. I trusted their expertise and left the ring in their care. When I picked up the ring, it felt uncomfortably tight. Their response was simply, "Give it a few weeks." As time went on, the ring became so tight I couldn't wear it at all. When I returned, they insisted the work was done correctly at the time and blamed my finger for supposedly changing size. They offered no solution, only excuses. I asked them to resize it to a 9.5 or 9.75 so I could wear it. The refused. When I tried to discuss my concerns, the owner dismissed me with condescending double talk, suggesting I was just a difficult customer because I hadn't worn jewelry before. I felt insulted and taken advantage of. To add insult to injury, they kept the gold removed from my ring during resizing. For a typical men's gold band, reducing by 1.5 sizes removes about 1.2 to 1.5 grams of gold--worth roughly $120 to $150 at current prices. Ethical jewelers follow the practice of returning this gold to the customer, but McCoy's did not. Instead, they kept it, likely to resell or reuse, which felt dishonest and exploitative. It's important to mention that getting engaged and dealing with expensive and meaningful jewelry for a lifetime is already a stressful time. You need to be able to trust the people you're working with. Unfortunately, McCoy Jewelers only made the process more stressful and left me with a bad taste. Eventually, I had the ring properly resized at a reputable jeweler in Chicago for $85, and now it fits perfectly every day irrespective of the time of day, the weather, or my body temperature. In summary: McCoy Jewelers overcharged, kept my gold, failed to stand by their work, and treated me poorly. I support local businesses whenever I can, but I cannot recommend this one. My experience shows that, at McCoy's, the customer is definitely not always right.

My Fiance and I have had a great experience with McCoy Jewelers. He went to McCoys and got my ring…read morecustom made to how he wanted it to look like. They were great with communication and getting it done in a timely manner. We recently went back in to get our wedding bands made. We are on a time crunch and they were amazing at getting us different designs that we were looking at within two days. They all have been amazing to work with!

Can't say enough good things about the customer service at Siebke Hoyt jewelers. We were treated…read morewith such kindness and patience as we slowly looked over all the options for wedding bands (slightly indecisive ), especially by Joe Hoyt. Joe talked us through all the options for each ring, and took our personality and profession into account when advising us. He also made modifications to ring so that they were absolutely perfect. There is definitely something special going on in this store, and it's an added bonus that it's a 4th generation family jeweler that has been up and running since 1889. Thank you to Siebke Hoyt for being one of those above and beyond companies with the rare combination of high quality products and the utmost priority for their customers.

My husband purchased my wedding ring out of state, and when it needed to be sized and soldered, we…read morechose Siebke Hoyt believing we were in good hands. Unfortunately, that trust was not honored. The salesperson who took my ring actually commented on the special engraving my husband had placed inside -- which means she saw it and knew it was there. Despite that, she never warned me it would be removed during the work. Even more upsetting, no one called me during the process to get my approval before removing it. A wedding ring is not just jewelry -- the inscription inside was deeply personal and irreplaceable. What should have been a routine repair has left me heartbroken. I would strongly encourage anyone bringing in a sentimental piece to ask very specific questions upfront, because the communication here failed at every step.