Never followed up. Said they were going to contact to set up an appointment for a consultation and…read moredidn't. Don't say you're going to do something and then don't do it. If you have a faulty memory then use an appointment reminder.

Rife Remodeling replaced our kitchen ceiling after water damage. They were also nice enough to do…read moreadditional work for us including adding recessed lights in our kitchen, living room and hallway. They were very fast and had everything done in 2 days. It was a very messy project, but they cleaned up after themselves. We still had to do additional detail cleaning after too, but it was to be expected. Definitely will be using them again for future projects beyond our abilities!

Great locally owned company. Has worked on my mother in laws roof and replaced 3 roofs for my…read morefamily's homes and business. Had them come and do a gutter cleaning that was very thorough and an inspection on my roof and the crew was fantastic. Will be using them to replace my metal roof with a shingle one when the time comes.

Ezceprional service and attention to detail. could not have went better! very please with the…read morequality, speed and professionalism. The pricing was fair and our roof looks beautiful. if you are looking for a company that take pride in their work look no further. this is the company! Thank you!

Consistent pattern... claims to be licensed and insured. Insurance paperwork presented but when…read morecalled to verify it wasn't active. No contractor license on record in west virginia. Was recently given a cease and desist by the west virginia licensing board to no longer do jobs requiring contractor license or over $5000 and to stop advertising being a licensed contractor. Additionally cited for not paying employees. Enclosed the "proof if insurance" and email confirming it wasnt in effect. Additionally there are pictures of my property that were taken/posted without permission and they should be removed promptly.

I'd give these people negative stars if I could. We agreed upon a total price for a bathroom…read moreremodel and Christian assured me that I wouldn't pay a thing until the job was completed to my satisfaction. Minutes later, he was asking for a $2,000 deposit. Then kept making excuses as to why he needed part of the money a bit at a time. After he had collected ALL of the agreed upon money and the job was not at all complete, he had the nerve to ask for $4500 MORE in addition to the agreed upon amount. Didn't have the nerve to ask to my face, but asked over text. I said no, leave things as they are. And he never came back to clean up or haul off all the old cabinets. DO NOT DO BUSINESS WITH THESE PEOPLE! I wish I would have read the reviews before I let them in my house.

Design 1 Group is highly mismanaged: phones not answered, emails not responded to, and solar…read moreequipment installed incorrectly. I notified them on 31Mar2022 that the panels were not working correctly and still no response, Numerous emails and phone calls to no avail. I would never recommend this company to anyone.

After meeting with Design 1 in Dec of 2021 we signed to contract. Was promised something like 2500…read moredollars plus a fast and complete hookup with our solar panels. In or around March of 2022 they showed up at my property after about a month they had the panels up but not turned on. I called them numerous times and was given nothing but broken promises. I paid my electric bill plus the payment for the panels for 6 months. They were told numerous times to come get their panels if they weren't going to turn them on. I stopped making payments in Sept. 2022. Told the bank what was going on, they said they had already paid Design 1 even though the job had not been completed. The account is in collections now. Dont Trust this company.

The first time I used them it was like pulling teeth to get an estimate and a date they would come…read moreout and do the work. They took the 50% deposit and never called me back. I kept emailing and calling and ended up calling my credit card company to put a hold on the payment to get any action. They contracted the job out and I got the work done. The guys were good and I was happy with the work, but it was a nightmare getting it done. I decided to try them again as I have a leak. I did get someone to come out and look at the roof for an estimate. I have never gotten the estimate. I emailed and called. I have emails saying they sent the estimate, they didn't have the estimate, they would send the estimate and still not estimate. I called yesterday and they said they would send the estimate. I didn't get it so I called back and they said they would have the guy call me back. He never did. I called today and again they were unclear as what to do and said he would call me right back. He was on the phone and would call me right away. Four hours later and still no call, no estimate. I guess they are not interested in working here. What is frustrating is I have leaks, they know I have leaks, they say they will call and never do. It is unprofessional and the office staff are not sympathetic to anyone needing to get a start on the work. They just blow you off. I am thinking it would be hard to get them to schedule a time to come out and I would probably have to put another hold on any deposit. I did give them a second chance to thinking they might have worked their issues out, but it seems not. The one person I have worked with there that was responsive was Kristen, but she is either out or not there anymore. It is like pulling teeth getting anything done with this company. This is my experience and I thought it would be helpful to others looking for a reputable company. I have called another company who has already scheduled a look at my roof and we talked numbers. All that without the nightmare of never getting a response.

Quoted gutter replacement in March with promise to complete within 12 weeks- they took my 25%…read moredeposit - when no action for months, attempted to contact - completely non-responsive office, promises to return calls unfulfilled - initiated law suit to recover deposit in October - work completed Thanksgiving week by third party crew

All contact phone numbers that I was given (including the one on their website) are no longer in…read moreservice. In the meanwhile, we don't even know if our solar panels are working, because we cannot connect to the Gateway monitoring online service with the enphase/ enlighten app, and following the instructions to reconnect do not work. I suspect that Design One Solar has gone out of business due to its non-existent customer support--can't even contact them!! It appears that we were scammed to the tune of thousands of dollars.

just now New If I…read morecould give negative stars, I would. My electric bill went up, the solar panels on my home do not work, we cannot get ahold of the company, we have filed 2 complaints with the BBB, called our attorney General to no avail, and come to find out that the company did not acquire the permits to even install the system. They didn't install them until 6 months after we signed the contract that was supposed to lower my electric bill by 85% or they were going to install more at no additional cost. So now, I currently pay an increased electric bill and a solar panel payment. DO NOT USE THIS COMPANY. We are contacting an attorney. Again, DO NOT USE THIS COMPANY.

Communication was good at first and then there appeared to be a fallout with some of their…read moreemployees. Was told that Daryl was leaving and they would get back to me after a meeting and they never did. Email was answered by a child of one of the employees who stated "I would have to wait until their Daddy got back". Why is a child answering a business email? Place has got problems, they looked good at first but looking closer showed all the cracks of the business.

From the owner: As a family owned and operated business we strive to offer exceptional quality service at an…read moreaffordable price to the area of Southwest Virginia, NE Tennessee, NW North Carolina, Eastern Kentucky, and Southern West Virginia. Please call us for your estimate today on your project. We offer designing services to better help you get the feel you’re looking for.

Had a repair technician come look at our leak in a quick manner named Michael Carter and he was…read morevery nice and professional showed us the problem with pictures and fixed it professionally! Highly recommend him! Great job Mike!

I heard they were the best in Bristol but they aren't…read more Unless you want a brand new roof, they don't want the job. They bounced me around to different staff, until no one phoned me back about a roof repair. They only wanted my job if it was a full replacement. LAME