Purchased several shirts within past 2 years at factory outlets in Md, and the collars are faded…read morebadly. Customer service at Oxon Hill was rude, and online was terrible. I visited the store in Tyson's Corner today only to be informed by the manager that the quality of the shirts at the outlets is inferior, not overstocked items! Shirts are made overseas, of course, and it appears that the paste used on the collars is leaking through. I am out $138.94 for 2 shirts purchased in April 2024, with no recourse!! I have been a customer of BB for 20+ years, but time to move away, maybe back to LL Bean. Buyer beware, especially if shopping at an outlet mall!!!

Closes before listed time and doesn't let in customers. Arrived at 6:50 and they wouldn't allow me…read morein, and I knew exactly what I wanted to buy. Doors locked, cash register closed. Closing time listed is 7 and I sprinted from work to get there with 10 mins to spare.

Terrible customer service at the register. Before we get to that though, this place is bare bones…read morecompared to others in the surrounding areas. The lady Sylvie who helped on the floor was courteous and professional going above and beyond helping me and another customer find sizes, offering suggestions, and getting us into the fitting room. I ended up trying on a shirt (photo attached to review) from a rack that stated " Woven shirts 25% Off" There were 4 different shirts on this rack with similar material and the shirt I chose cost 168.00. This was the 3rd PRL Factory store I had been to this weekend, so we already had a 25% off coupon that could be added on top of any sales price. We get to the register and before we handed the coupon we noticed that no 25% discount was on the shirt. I mentioned that the rack said 25% off, and even went back to take a picture. The cashier stalled and stalled, then called a manager (african american lady with salt and pepper hair). This lady comes up takes one look at the shirt and says it wasn't the right material, and we couldn't get the discount. very rude and blunt. We hand her our coupon which she applies to the original price, and we leave. I get home and look at the receipt, and guess what... The shirt description is "WOVEN" We weren't being rude about anything, and really neither was the cashier. I just don't understand why she didn't want to honor the discount that was on the rack. I feel as if the manager felt like we were trying to hassle the young lady, when we were only trying to clarify something. She just walked up and was like nah, and in the end she was dead wrong. Store:154 Date: 7/13/24 Ticket: 355046 Cashier: 391301 Register: 1 Time: 6:55 PM

It's a nicely kept store. It's expensive. Go for the clearance rack. Found some awesome deals that…read moreway. Ask for a military discount and show your ID. Love it.

I didn't see many good deals…read more.. Variety: Clothes, accessories, etc... Price: Ok. Not so many things at clearance. Customer service: They seemed too busy talking... Parking: Free.

Bottom Line: A mix of preppy and boring fashions for men and women at ok prices…read more J Crew Factory is located on the west end of the Queenstown Outlets. Overall, the store is very attractive and any time I've been in its been well organized. There is a wide variety of items here from screen print tees to dresses for date night. Some clothing, especially for men, borders on hipster. The outlet is definitely less expensive than the regular, full price store but I didn't feel like I got any bargains here. For example, the shirt I purchased was $52. A similar shirt at the Banana Republic Outlet would probably cost me about $40. You can also shop the outlet online now.

Was treated very rudely by the cashier and the manager so I definitely won't be back…read more Unprofessional rude behavior atypical not representative of the Levi's legacy. Tried to exchange items received as a gift for a correct size or get store credit. Since it was purchased online this for whatever reason, complicated matters, even though the exact shirt in my size was in stock. The morale of the employees seems low. I was met with a heavy sigh of frustration just walking to the register. Me: Can I exchange this for my size? Levi's clerk: "NO" Me: Can I get store credit? This was a gift, please? Levi's Clerk:"NO" You're welcome to purchase another shirt Me: Will you price match the sale online? Clerk: "NNNOOOOOOoooo!!" They processed a return that went back to the gift giver's credit account, so I'm pretty out of luck with "NO" Christmas gift whatsoever. Then I hear the manager come out, she starts arguing with the cashier about the transaction. I asked if I can have my items back please, maybe I can squeeze into the shirt after all. Levi's manager: "Absolutely NOT" Whaaaattt?????? I gladly walked myself right out the store to never return again. Seriously, Levi's shouldn't hire people like this, ever. There are much better ways to treat customers.

This outlet store is conveniently located on the way to/from the Bay bridge. The outlet mall isn't…read moreas exciting as it used to be. Many merchants over price items and then mark down items by 50% or more (making the final price what it should have started at). The selection is okay. The "clearance" items were mostly ripped jeans. It seems odd buying new jeans with rips. I can cut my old jeans if I want rips in them. It was much more practical buying two pairs of jeans instead of one. The markdown didn't apply to one pair. The sales staff were friendly.

Bottom Line: Smaller than some of the other BR Factory Stores I've been in but there is still a…read moregood selection of clothing for ladies and men. If you like the style of Banana Republic then you will probably like the outlet. I feel this store offers a good value They have fashion for men and women including petites. They also have some fun accessories. Often it seems like everything is 40% but even without the sale, the BR Factory store is much less expensive than the "real" Banana Republic. As most people are aware, outlets are typically not seconds or past season items anymore - rather they are items specifically manufactured for outlets and that is what you'll find here. For example, that $110 silk blouse you saw at the Banana Republic store in Annapolis will be at the outlet for $60 (plus 40% off) but be made of polyester instead. The blouse will still be stylish and fun but it won't be as decadent.

i love this store! i came a few days after christmas and made an absolutely killing on their…read moredeeply discounted clothing items. tops that were normally $40-$60 in season at BR retail stores were now anywhere from $5-$15! jeans and pants that were normally closer to $100 were closer to $20-40! absolute madness! i tried on probably 10-15 items of clothing, since i just couldn't resist the incredibly low price tags. after an hour or so of trying on clothes and mixing and matching, i walked out with just 2 items of clothing. however, i spent a whopping $11 on 2 tops that i can wear to work, school, or a night out. love the post-christmas specials at BR factory!

This one looks much smaller and less kinds…read more Price: Ok. TJ Maxx has much cheaper CK underwear.... Customer service: Ok. Parking: Free.

Salesperson, despite my question about the additional 20% reduction in the sale items this Labor…read moreDay, neglected to take the deduction. Better service at Kate Spade and Michael Kors outlets.

I am a huge Nautica fan. I can always find something. This time it was jeans and t-shirts. The…read morestore offered 50% off lowest price on ticket. Yelp app gives you another %15 off when you check-in. Cant go wrong.

Great store! Staff is extremely helpful and polite. Highly recommend. Thanks!!…read more Will visit again

I was happy with the deals I got here. I ended up getting a lot of clothes half off. The clothes…read morehave a very good athletic fit for men.

Do not trust them when they measure you for their sports mask. They are not returnable!! They…read moremeasured my daughter and myself. We bought 2 masks for $40. They told us a small/medium. The mask does not even begin to cover our noses. Went online and Under Armour has measurements on their website - we both measured a Med/large. $40 wasted

I was traveling through from D.C., knew this outlet was here, and decided to stop by recently. I…read morelike many items of Tommy Bahama clothing but full-price can be pricey. Here I ended up buying a couple of long-sleeve items for cool weather wear at half price. A nice selection of summer short-sleeve shirts were also available but I didn't need those at the moment. The merchandise was attractively displayed. I had good luck finding things in my size (large -- sometimes stores seem to have every size but). The staff were very friendly and helpful -- I had good guidance on style choices and proper sizing. I'm glad I stopped by and expect I will again.

Walked into their store today and 3 employees standing with in 20 yards of me still have yet to…read moreacknowledge me. I said to the one girl, "I'm doing fine thank you and you?" and she still didn't even get it. She was so confused and couldn't even comprehend if she asked me first or not. Rude and not helpful at all and the worse part is, I went there with intentions to spend quite a bit of money on clothes today. Sorry crew, but you lost $989 that Polo gained because of your lack of customer service. Get with it, because your lucky you even still have a job during this pandemic. Unfortunately if you worked for me, you would be looking for another job real quick because your people skills and work ethics are pitiful.