An awesome, awesome, awesome experience. And who can say that about car buying? A co-worker of mine pointed me to this place and even though it's almost to South Carolina, I figured it was worth a shot. I spoke with Brian several times before we made the trip up there. I told him what I was looking for and my price range. I also told him what rate my credit union had offered to give me for the loan. Not only did he find the exact car I wanted (2008 Ford Escape), he got me an even better rate to finance it and never once pushed something on me that I didn't want. We got the Carfax report, their maintainence report, the whole nine yards. I drove off with my dream car on the first try. My parents both own Fords and they're seriously considering taking their cars all the way up there for servicing. It was really that good. If you need a car and want to be treated like a human being, definitely make the trip. It's worth it and this is coming from someone who whines about a 15 minute car trip. read more

Service dept had my ford edge for almost 3 months and came up with many excuses as to why they couldn't get to it. my wife got tired of waiting and called a tow truck to have it moved to another dealer and Brad in service hung up on her. i'll never go back there again. read more

Treat you like family, never had a bad experience there in over thirty years. Definitely will be buying all my vehicles there!

Who would let someone drive away with no emergency brakes after just having a complete brake job. The vehicle was there for two weeks. The mechanic drove the vehicle several times and did not pick up on this in addition to a rattle on the front right. It appears to be a bolt that was not tightened. It was not mentioned when I picked the vehicle up. No emergency brakes and a rattle. read more

Arrogant, Ignorant- words that best address the service dept at Ed Murdock Ford Lavonia. After 3 days of trying to work with service and getting aggressive negative results I went to Lake Hartwell Ford, Royston Lake Hartwell Ford solved my software problem in 10 mins at no charge. Night and day compared to Ed Murdock. 110% customer service, polite, listened understood the issue with service mobility kit reset procedure. All the service manager at Ed Murdock wanted to do was argue and try and charge me $300. In 50 years of owning cars Ed Murdock is the worst experience. Do yourself a favor and give Lake Hartwell Ford a call- Avoid Ed Murdock Ford, they simply su,,,, read more

Don't count on service after the sale The up fitting for vans was a big problem they didn't bolt the shelves to floor and one rack fell. No step latter adapters and no help resolving issues just passed us along from person to person After about $8000-$10,000 in repairs and additional purchases a local company get our problem's resolved read more

My husband noticed that the splash guard under my car was almost hitting the ground. He thought we should drop it off at the dealership right away. The next morning he went with me to drive me home. When I told them that we didn't have an appointment and about the problem, he said they could get it done right away. My husband left as I waited for them to finish. Before I knew it, my car was ready at No charge. What a pleasant surprise. I even returned home before my husband since he decided to stop at the new What a Burger. Thank you Ed Murdock. read more

DO NOT BUY a vehicle here if you expect customer service. We took our vehicle in yesterday at 9AM (a scheduled appointment). We had to wait 13 days to even get the appointment. So we drop it off and hear nothing all day. My husband called before they closed yesterday and was told they were still diagnosing the problem. That was a lie because today at 4pm they still had not even touched it. We went to pick it up and the service manager just handed us the keys. No apology, no explanation...nothing. I called to speak to a manager and was told he couldn't speak to me if I was yelling (which I wasn't). I should have been given their HORRIBLE customer service. I did after he said that though. This dealership is ridiculous and their service department is worthless. Never again. So we have a 73,000 vehicle that has mechanical issues and have to find a dealership other than where we purchased it to get it fixed. What a joke. BUYER BEWARE and take the time to drive to Toccoa or Anderson to purchase your vehicle. read more

I do not recommend going here, because they will overcharge you. I was told to go here to get a key remade and I did. After a couple of weeks the buttons on the key stopped working. Waste of money. read more

Beware, the owners and staff of this place are a joke, Daniel is a good liar and will be buddy buddys with you on the phone and tell you what you want to hear, then after he does a hard pull on your credit and says he will call you back the next day, he transfers you to his brother Johnny, who will also do a hard pull, got my credit score dropped over 8 points from these clowns and they never even followed up and proceeded to ignore my calls, then when their employee answered the phone i asked for either of them, he said "yea hold on" then they told him to tell me they weren't there so he did, and that was that, so save yourself some time and don't risk hurting your credit more than it should be if you are thinking of purchasing a vehicle through them and just do business elsewhere, literally anywhere but here. read more

Ed Murdock Superstores - Body Shops Near Me - Lavonia, Georgia

I've been looking for a truck for months now and have had a really hard time finding one. I'm in California and found the truck I was looking for at this dealership, 2300 miles away! Daniel Murdock was so helpful and always answered all my questions and was quick to find a carrier to get the truck to California for a great price! Everyone I dealt with at the dealership, over the phone and through email were great! I highly recommend them no matter where you are. They will make it happen! Thanks for all your help Daniel! read more

My husband called 2 weeks ago to make an appointment to bring his truck in for numerous recalls and the check engine light. He was told to bring it in on Monday morning - he had it there as soon as they opened. He called on Tuesday afternoon about picking it up and was told they had not touched it but would do so first thing Wednesday. I called late Wednesday and was told they hadn't touched it but would run diagnostic on it Thursday and he really couldn't say when they would actually work on it. Joshua "bragged" that he had trucks sitting there for 4 weeks that hadn't been touched. I explained that this is his work truck and he needed it to use not just sit on their lot. I politely told him that this was some of the worst customer service I have ever encountered. AVOID their service department. We have obviously bought our last (expensive) vehicle there if this is the level of service to be expected. read more

We were traveling from Georgia to South Carolina, then Louisiana when we had car trouble. Kristin and all of the awesome people in service squeezed us in at 2pm on a Friday afternoon and got us back on the road! We will be forever grateful. You guys are amazing! read more

Ed murdocks lies and the vehicles are usually crappy. The service is awful and we will never get a car there ever again.

Takes forever for an oil change, 2 hours at least. I bought a car a year ago & got screwed, I went back to upgrade & they tried to screw me twice! No other dealer will touch the car because I owe way more than the car is worth. Never again!!!! read more

Their follow- through before and during the sale was great but after delivery was less. It took the entire family to pull it off. Several dealers did not want to mess with me because I held out for what I wanted. The Murdocks wanted my business and I got the truck I needed. I might buy here again. I wouldn't discourage someone but make them give you the price before you go! I amended this review to give them another star. The service after buying it has been good and the promises made were kept. The remark about getting the prices first is still in force. read more

I am Ed Williams and my wife is Tracy. We traded for a 2009 Dodge Journey at Ed Murdock's about a year ago. In about 6 months it pitched a fit and wouldn't start. I put my battery charger on it and let it charge for a while and it started right up. Well, same scenario here in the last few days. I am about ready to tag this car as a real lemon. But, as another person replied, they are some of the nicest people you will meet to put a screwing on you. Oh well, it is a sign of the times. read more

I have bought every single one of my vehicles from Ed Murdock Superstores and have always received stellar service. The car buying experience here is down home and the sales staff and managers have always treated me with patience and respect. This family owned business is truly a gem and I will continue to buy my future vehicles from them. read more

A Professional hometown dealership! It's nice to know that a honest, reputable car dealership still exists. You will build a relationship that lasts from future cars to oil changes. A family owned business that takes pride in taking care of customers from beginning to end! Will never buy anywhere else!! read more

I took our car to have front end repaired to their body shop. 1st trip to pick up car resulted in leaving the car due to bad workmanship. The new parts were scuffed up, fog lights not put in correctly, and plastic tags left on molded parts. Fog lights were not scratched when we took it to the body shop...... now they are and they will not fix their problem. My advice is to spend 10 more minutes going to Mike Jones Ford in Toccoa. read more

I found myself stranded with t minus 6 hours till my sister's wedding with a blown front tire and little hope of getting things fixed in time to make it down the aisle. Kim at Murdock absolutely saved the day! She went far beyond her role as Service Advisor- she was a truly an angel. She not only understood the urgency of the situation, but when further car problems came to light when the techs were working on my car she took the time to come out and explain the new issues point by point. She reviewed the updated costs and provided an excellent explanation of each of the problems and rationale for each of the corresponding repairs. I readily agreed to approx 2k in repairs due to her great work and service. Kim assisted in arranging for a prompt rental car and even ensured my vehicle would be worked on over the weekend so that I could make it to work Monday. Murdock's customer service is unparalleled and genuinely all thanks to Kim. I would absolutely recommend this place solely based on Kim's exemplary. service, expertise, professionalism. I recommend this place without reservation- just make sure you ask for Kim. Her not outstanding but neighborly service made all the difference. Thank you, Kim! You truly are Mutdocks MVP. read more