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Ectobox

5.0 (1 review)
Closed • 8:00 am - 5:00 pm

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Software development

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14 years ago

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CLOAK Computing

CLOAK Computing

(1 review)

Would give 0 stars if possible. Short version: Complete lack of communication, sent my property to…read morea third party without consulting me first, took over two weeks to get my laptop back. Handed over my laptop on Jul 28 for a job that was estimated to be a couple days. After business hours on Jul 29 I received an email that my device was sent to a "partner company" because the repair required a process Cloak "do[es] not service." Despite claiming that my laptop would be returned in "a day or two" I didn't receive an update until I called the afternoon of Fri Aug 1. I was informed at the time that it was still with the partner company but that it should be sent back to Cloak after the weekend. I did not hear about my laptop again until calling Thurs Aug 7. At this point I was told the partner company had just dropped it off with the post office and it should be back at Cloak by the next day, Aug 8. The afternoon of Aug 8 I arrived at the shop to find a printed sign on the door stating the owner was on vacation and would be back Wednesday [Aug 13]. The sign was still up on the locked door on the afternoon of Aug 13. When I called on Aug 14 (to make sure I wouldn't waste my time heading to the shop for nothing a third day), I was informed that the partner company still had my laptop at their location, and their technicians also could not service my device. I finally got my laptop back on Aug 15, in what turned out to be worse condition than how I had dropped it off in late Jul.

From the owner: Repairing, Replacing, Refurbishing at low costs to fit your budget. The storefront allows you to…read moresee the work we did to make and old product better than new! purchasable at affordable prices. Sub contracting available, we can repair school computers, large events, DJ equipment drive in movie theatre equipment, and much more. Feel free to message us!

Ectobox - softwaredevelopment - Updated May 2026

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