Can you imagine a hotel that provides free coffee but makes you pay for water? I found one: the…read moreHyatt Place in San Jose. After driving all the way from Pasadena, I reached this pre-reserved hotel near the San Jose airport. It's located in a hotel district alongside brands like DoubleTree by Hilton, Motel 6, Hampton Inn, Fairfield by Marriott, and Sonesta ES Suites, yet despite all these hotels, the area felt strangely deserted. By 8:00 PM, there wasn't a single restaurant open nearby except for a Denny's. Upon arrival, I had to pay a $20 parking fee through my phone. There was no option to charge the parking to my lodging or even include it on the same invoice. My room on the second floor was a decent size and looked clean, but there was a loud, constant noise coming from a wood-framed corner--likely a central air conditioning pipe. To make matters worse, the entire room had a very obvious, unpleasant odor that smelled like sweaty feet. I initially thought they had simply forgotten to provide bottled water, but when I asked the front desk on my way out to dinner, they told me that complimentary water is not included in the room fare. I have never encountered a hotel like this, especially one from such a famous hotel group. The hotel seems to be proud of its free breakfast, which is served in a clean cafeteria, but it was a total disappointment. There was no real bacon, no sausage, and no fried eggs. The only meat available was precut turkey Canadian bacon, which was essentially like bologna with hard, unchewable edges. All the food was plain and tasteless; the orange juice tasted like powder mixed with water, and even the coffee was weak and lukewarm, poured from a thermos. It's such a pity to have a stay like this during a trip. I honestly would have rather stayed in an economy motel, where you at least usually have a kind owner you can chat with.

Same with other Hyatt Hotels.nice great location and excellent services. Loved it. Will always…read morecheck in with this Hotel whenever We travel.

Sonesta Select San Jose Airport is a convenient hotel option for travelers who need to stay near…read moreSan Jose International Airport. The location is easy to access, making it a practical choice for an overnight stay before an early flight or for a short visit to San Jose. The hotel offers comfortable rooms, an outdoor pool, convenient parking, free airport shuttle and easy access to the airport and surrounding areas. Overall, it is a suitable choice for travelers looking for a simple and convenient place to stay near the airport. Sonesta Select San Jose Airport is a convenient hotel option for travelers who need to stay near San Jose International Airport. The location is easy to access, making it a practical choice for an overnight stay before an early flight or for a short visit to San Jose. https://www.tiktok.com/t/ZP83fWM3B/

The location of this hotel is convenient for those who have an early flight out of SJC. For anyone…read moreelse, I'd say move on. The hotel is tired and has a faint odor that is unappealing. While the room was clean, the shampoo and shower gel had fallen off of the shower wall. For such a tired hotel with a large surface parking lot, it was disappointing to learn that it charged $18/night for parking. The hotel was hardly full. This place nickels and dimes you, so be mindful of this when booking a stay. On the plus side, the room was clean and the shower water pressure was great for a California hotel.

What's up: An overnight trip to San Jose/Santa Clarita to explore the area as well as visit Palo…read moreAlto Networks nearby. Reservations were made on their website in advance. Parking: Paid on site parking available. We took an Uber here. They have a dedicated area up front for rider share pickup/drop off. Environment: Located right off the 101 Fwy, there are also plenty of food choices within walking distance. The lobby is very pretty and modern. Staff members were also friendly. We had asked to drop off luggage ahead of check in and returned later to present our claim ticket as well as check in. I had requested for a mobile key, but they didn't set it up...Oh well, physical key card it is lol. What was ordered: - Corner King (comfortable room with floor to ceiling windows on the two sides of the corner walls which lets in plenty of natural light. The windows also have sheer and black out curtains. It's all very open concept with the sink area pretty much being the center of the room. The shower and toilets are behind their own doors but the bathroom is not a separate area from the bedroom. There's a small open closet area, and the mini fridge (with 2 bottles of complementary water) and safe are located on the other side of the sink, facing the bed. There's a TV facing the bed and a desk and chair set to the side. A nice thing is that they have a water station with refillable bottles that you can use.) Yay/Nay/Meh: Yay. The hotel was very nicely designed and felt super comfortable upon entry. I loved the natural lighting in the Corner King room. The staff members were friendly and the room was comfortable. Credit cards are accepted.

Unfortunately, due to a disturbing experience and the hotel management's appalling handling of the…read moresituation, actually lack of, I must update my rating of AC Hotel San Jose Santa Clara. If any establishment deserves negative stars, this place would definitely be it! On late Tuesday night/early Wednesday of May 20/21, 2025, I walked in past midnight to book a stay. Unfortunately, AC Hotel was fully booked. Fine. I asked the front desk agent, Roselyn, if I could stay in the lobby to search for another Marriott hotel stay since I am a Marriott Bonvoy Gold Elite Member. She agreed, but after I used the restroom in the lobby and told her that all of the lavatories needed attention (NONE of the toilets were flushed, GROSS!), she seemed to change her mood. For some odd reason that night, the Marriott site was down and I could not view any available hotel rooms, so had to call Customer Service. I was put on hold for quite some time because all of the hotels in Santa Clara were fully booked. After a few minutes, Roselyn kicked me out of the hotel because "non-guests are not allowed to be in the lobby after a certain time." I asked her to make a special consideration for me because I was stranded and had no hotel room yet. She did not care and insisted that I leave and even fetched the security guard. She knew that I was alone with no place to go. She had no idea if I had transportation to go somewhere in the middle of the night. I felt like a criminal by Roselyn's unfriendly and incompassionate treatment. What extreme inhospitable treatment by someone in the hospitality industry! My experience prompted me to send feedback through the Marriott website and to call the AC Hotel to connect with the Hotel Manager, Fernando... I called on May 24 and Camille told me that Fernando would call me by Monday, the 26th. May 26 - no call from Fernando, so I called again and spoke to Shane who left a second message for Fernando. May 29 - still no call from Fernando, so I called again and left another message with Shane. Sholanda ended up calling me back instead. Not only did Fernando neglect to return my calls, my conversation with Sholanda was extremely disappointing and, frankly, shocking. I am starting to believe that the staff falls short of giving proper satisfactory customer service because management provides poor examples - After I filled Sholanda in on my interaction with Roselyn, she defended her team member by saying, "What kind of special consideration were you expecting? I wasn't there, so I can't say if Roselyn handled the situation inappropriately. Afterall, we do have protocol that non-guests should not be in the lobby after a certain time." I told her that I appreciate the protocol that looks out for the safety of AC guests and staff; however, although I was not a current guest at the time, I am still a Marriott Bonvoy customer and deserved a level of human compassion. When I told Sholanda that I work in the customer service field and found my treatment as unacceptable and offensive, Sholanda asked in what field because she wanted to compare if my expectations of Roselyn were aligned with hospitality. I told her that her inquiry was inappropriate, reminding her that it doesn't matter what field I am in because the goal of customer service is to ensure that clients feel valued and respected. Roselyn did not behave in such fashion. That is the core of the problem. Sholanda did not seem to understand this concept as she seemed more concerned with hearing Roselyn's side of the story. WOW. We ended the conversation with Sholanda telling me that she would have Fernando call me back. It's now the night of June 11 and I have not heard from him. There is definitely something wrong with the team at AC San Jose Santa Clara - AVOID THIS PLACE IF YOU CAN HELP IT!

Honeymoon is a once in a lifetime event and should be entrusted to a professional. That is why we…read moredecided not to fool around with online travel agencies and went ahead to talk to a real person whose responsibility would be to make our honeymoon unforgettable. We heard about this travel agency through some of their satisfied clients, specifically about Edith. As far as we know Edith is an agent with over 25 years of experience. She is herself a passionate traveler who traveled all over the world and knows firsthand how to avoid the pitfalls of choosing an ideal trip. We sat down with her one day and she explained us all options we never even heard of. Finally, she booked for us an awesome trip to Kauai. Just look at these gorgeous pictures that we posted here! Literally, there are no words to describe the beauty and authenticity of this place. How could she know what we would like so much? We're amazed of Edith's talent to get such a great deal in this economy. We highly-highly recommend her services to anybody who wants to spend their money wisely because it's not about saving the most money but getting the best value for it. We stayed at a luxurious 4-star resort in Poipu and we are extremely satisfied with the travel package deal (air-car-hotel). Edith's thorough knowledge of Hawaii was evident. Supposedly, she is also an expert in European travel as well.

Nikki is a Godsend! She gets my entire family wonderful deals and works tirelessly to help us. She…read morewas there for me when I made a very dumb mistake of accidentally missing my flight by a day. She handled everything with the airlines so gracefully. She was able to get me a new ticket on the same day with just a penalty and small price difference - it was amazing. I HIGHLY recommend her to everyone wanting to travel!!

I was pleasantly surprised by the superlative service I received from Nikki. She is a thorough…read moreprofessional who is prompt and hands-on. Her patience in guiding me through my options (despite my indecision and frequent mind-changing) was commendable. Further, she was very good about giving personalized inputs depending on my specific needs (e.g. traveling with a child, visa constraints, etc). I definitely intend to reach out to Vulcan Trips for my next trip (to India or anywhere else)!

Simply outstanding! Phillip Wiest is the G.O.A.T. he chauffeured me, my bride and our family to 3…read morehomes, a church, a pier in San Francisco and back home for our wedding day. On a day that can be very stressful, he helped make the day go easy as possible. Had him for about 10 hours and he was attentive, accommodating, very friendly and great to talk to. I felt very safe in his care, he knows what he's doing! If you want to drive in style contact this man! On top of playing any music you want, having an iPad for the kids, having cold and room temp water for you, the best part is that he even has disco lights in his car!!! 100/5 stars for Phillip and the company. If I was rich I'd probably call him every weekend.

I stayed here for almost a week and absolutely loved the care the owners have put into every detail…read morefrom the rooms, lobby area to breakfast (chef on site) , staff aides and other amenities. And the place smelled so good- big one for me! This place was the calmest, most relaxing hotels I've stayed in by far. I travel for work and this is one of the best experiences I've had. Great job setting the atmosphere for my great experience, Being on a different time zone, I don't think I missed a beat, I definitely felt well rested!

Did a staycation and it felt as if I was miles away from home. Beautiful hotel. Very nice and…read moreinviting. Love the sitting area next to the lobby. Hotel is nice and bright. I first checked into a second floor room facing the pool although the window was high up that I really could not look out. It made the room dark and uncomfortable for me. I went down to lobby and told reception Kuljit about it and he switched my room right away! Big thanks to him for that. I moved into 4th floor and window was lower and made room nice and bright! I was a happy camper. I got a room with two queen bed and a kitchenette. The only drawing was the positioning of the tv. It was sitting at far right of the room next to bed and it did not pull out enough to angle it right. Other than that the room was nice and comfortable. The pool is nice and huge but jacuzzi only fit 6 people. It was a nice hot day so worked outside. I was excited to try out the complimentary breakfast as it had made to order eggs and other dishes to go with it. When I arrived for breakfast I was disappointed to find all the buffet tray had different types of egg bites no protein at all. Well two of the egg bites had bacon and ham that I barely taste it. Now to the made to order eggs. Basically just over easy or scrambled without any topping if you wanted an omelet. I guess the highlight was the Greek yogurt bar. Even pastry and cold pancake was just ok. And made to order eggs are not available on weekends. When I checked out. I asked why the breakfast didn't provide any protein and they said they are trying to serve healthy options. I said well you can still have turkey or chicken sausage which are healthy options and they said that's a good idea. Oh well maybe next time I stay at hotel they would have it. Oh and ther is a $15 a night parking fee.

Booked on points for a concert at Levi's for a Friday night…read more Parking garage is nearby, $18 overnight parking which isn't horrible. Pros: Check in was easy, front desk was very friendly. Got my 2 waters for having Discoverist status and both times they asked if I wanted cold or room temp. The room was super cute. We had an medium sized fridge, mini stove & even a lil dishwasher and a desk and seating area. Bathroom shower was updated with full sized amenities. Bed was super comfortable and I slept great. Cons: The bathroom door is a slider, it's hard to open and close at times. The room temp was hard to control. It feels like an older system. Overall once we got it to where it needed to be it was fine but I had to set it for 4 degrees cooler than I normally keep at home. Overall: Cute spot, rooms are spacious, they offer continental breakfast downstairs 7-10am and there's tonsss of restaurants within walking distance. Great location. We actually ended up walking back from Levi's and took about 40 minutes. For the price and convenience it was perfect.

Cute rooms with comfy beds. I shared a room with a friend and we both got good sleep. Minimal…read morenoise from outside Bar service was a little lacking but food was great and drinks were good