Care was actually fine. Actually it was very good. The billing though is not good. They said my…read moreinsurance was fully accepted, I approved it with my insurance. After the surgery they decided they were not accepting the settlement amount. So 8 months later I am on the hook with a large bill. My insurance tried to negotiate and that didn't work, so now I am stuck. I liked my doctor there, but this is crazy. Talking to some other people this is a common thing that they pull. So if you go there keep an eye out because you will end up in collections with no idea why even after having hit your deductible in full.

I have had both knees replaced by Dr Marrs and his staff at Black Hills Orthopedic and Spine Center…read moreand found the facility to be in excellent condition, physicians and PAs are superior, nursing and support staff is excellent and the physical therapy attached as part of their clinic is very good (shout out to Heather Williamson). I would use this facility and its staff again and believe they are among the best available. I traveled from California to have my surgeries done in Rapid City due to my satisfaction with the initial consultation with Dr Marrs. The outcome was very good.

Well I only want to say my Dr and the Orthopedic and Spine sent a referral a week ago and I've…read morenever gotten a call to set up an appointment. I'm not sure who didn't do their job but I have been suffering because of it

Like most of the Orthopods in town, my doctor is a part owner in this facility, however, my wife…read morestill had to complete a multi-page form when she arrived. All the info had already been provided to the Doctor's main clinic. As an owner, wouldn't it make sense to have their systems communicate electronically and improve patient satisfaction?

I would use extreme caution if choosing this facility, I loved Dr. Kapsch and she is a great…read moreprovider, however, the lack of customer service and outright disrespectful attitudes from the front desk and specifically Billie/Bobbie? Jo in the billing department is the worst I have ever experienced. After sending bills to my 13 y.o. daughter at the incorrect address, even after being seen on several occasions and filling out updated paperwork. Our updated information, along with my insurance information was never added into the system. I was sent to collections for bills that were never sent through insurance or that I ever received due to incompetence of the front desk and billing department. After finding out I was sent to collections for these bills I've never received, I still had to call two different occasions to correct account information that was previously provided to them. I asked to speak to administration to which I was told, "we don't have anyone", I was directed to Dr. Hibbs who on two separate occasions would call my phone but when I returned the phone call within a minute the answering machine was turned on or she was "already gone for the day", At no point was I actually able to speak with her directly. The overall theme was, it was my fault their system was not updated, it was my fault they hadn't updated address in over 3 years despite multiple visits, and it was my fault they didn't have the correct insurance information in their system. As someone who works in health care, I could not imagine ever speaking to/treating a patient the way I have been treated with this clinic. At one point Billie/Bobby? Jo stated, "I'm sorry you cant pay your bills" .... referring to bills I have never received as she was sending them to a 13 y.o. child. After the problems we have had between the front desk and billing department, and now lack of professionalism or accountability from "administration", had I have known this privately owned clinic would have worse customer service than a big corporate facility, I would have went with Monument Health initially, as at least Monument Health has standards for how patients are spoken to, along with accurate accounting systems and accountable/educated business office personnel. These are not isolated incidents, since sharing my experience, I have found many people in similar situations, who have been treated with absolute disrespect by the ancillary staff at Creekside Medical.

Extremely clean and personable. There was no wait for a Sunday morning. Didn't try to make me…read morespend more than I needed to get better for my cold.