I love ECCO shoes and have been wearing them for nearly 20 years. The shoes are wonderfully comfortable, stylish in some cases, and sturdy as hell - most of mine have lasted 5+ years. So I got excited when I saw an ECCO store in Southampton (being new to the area) and decided to walk in and check it out this past week.
My review is for the shop itself, not the products.
The staff are knowledgeable and they do stock some great ECCO shoes. But being limited to only what is on the shelves (and not what they could potentially have in the back room) was a bit shocking. And the amount of product was also rather disappointing. The shop is tiny, I will admit, but the layout was rather lacklustre and therefore the potential of the various types of shoes that ECCO provides were not on sale or available in this shop.
When I have walked into an ECCO shop (and I have done it in London, Toronto, Vilnius) before, the selection was better, with a better layout and I wasn't limited to the product on the shelves only. Sales assistant telling me that they only have a certain shoe in in the shoes available on the shelves smacks of either laziness (cos they don't want to to go the back) or the shop itself is badly managed if they cannot even bother keep stock on hand.
My next ECCO shop will not be in Southampton. I will probably make the journey into London. Atleast there I can get a choice of selection. read more