The rooms and stay- a 3. I cannot stand beds made of sponge. They kill my back. I went 2 nights…read morewithout much sleep. If you like beds made out of a giant sponge, the rest of the room was fine. Also, parking lot fills up and the spaces are super narrow. Service was good. Location is great. Meeting and event service- a 5. Meeting room good. Food excellent. Staff excellent. Highly recommend for meeting and events.

Paid for a Room. Got Security, Police, and a Trespass Notice Instead…read more I had another astonishing hotel experience, this time at the Hyatt Regency. It started with a basic problem: my wallet had been stolen, so I did not have a physical credit card with me. I had already paid for the room. I was trying to explain the situation and find a practical solution. The person at the desk was new and, from what I could tell, did not know how to handle it. Fine. People are new. That is when you get a manager. So I asked for the manager. Instead, security came over. While I was trying to explain what had happened, security started interrupting me. I told them not to talk over me and that I wanted to speak with the manager. Then, somehow, a routine hotel check-in problem became a police matter. The hotel called the police. The officers who responded knew me and understood that I was not a threat. What they told me afterward is the part that should trouble Hyatt enormously: they said that if they had not known me, they would have approached the situation with guns drawn. Think about that. A stolen wallet. A physical-credit-card problem. A guest asking for a manager. And it escalated to a police response that, according to the responding officers themselves, could have involved officers arriving with weapons drawn. That is not merely bad customer service. That is reckless escalation. Police officers have real emergencies to deal with. They should not be diverted because hotel staff cannot competently manage a payment issue and a guest asking to speak with management. At some point, the fact that I was carrying a gun became part of the situation, and the hotel had a trespass notice issued against me. So here is what actually happened: I paid for a room. My wallet had been stolen. I did not have a physical credit card. I asked for a manager. Security interrupted me instead of helping. The hotel called the police. The responding officers told me the situation could have resulted in police arriving with guns drawn had they not already known me. I was not allowed to spend the night in the room I had already paid for. And I left with a trespass notice instead of a hotel key. This was not de-escalation. It was escalation layered on top of incompetence. And I cannot ignore how the experience felt. I am visibly gender-nonconforming, and I came away believing that the way I looked affected how quickly I was treated as a threat rather than as a paying guest. I cannot know what was in anyone's head, but I can describe exactly how I was treated. Apparently hospitality now means: Pay for the room. Ask for a manager. Get security. Get the police. Risk an armed response. Get thrown out. One star.

My two best friends surprise me with a pre-wedding weekend!…read more We stayed two nights in this centrally, located location. Paragary's is right across the street for a nice dinner and there is a good Asian restaurant within walking distance., Starbucks is right next-door and so is an on-site breakfast lunch spot. We went to the Asha Urban Bathhouse for a relaxing afternoon and then manicures and pedicures.

We stayed for one night on the 4th of July while in town to watch the A's play. When we returned to…read morethe hotel around 10:00 p.m., everything seemed fine at first. However, there were a few unexpected issues that were disappointing, especially after reading so many positive reviews. A couple of the face towels in the bathroom had a noticeable mildew smell, which was unpleasant. In addition, the air conditioner was extremely loud throughout the night. It repeatedly turned on around 1:00 a.m., 2:00 a.m., 3:00 a.m., and 4:00 a.m., making it difficult to get a good night's sleep. I hope management will address these issues, as they would make a big difference in the overall guest experience. Other than that, our stay was fine, and I appreciate your attention to this feedback.

I stayed here recently with my 3 kids and wife for one night. We were in town for a friend's…read morebirthday party. We drove up after soccer games in The Bay Area. We arrived at 3:30. We just wanted a quick shower and to get to the party. Unfortunately our room wasn't ready even at 3:30. There were other guests waiting around the lobby area also waiting for rooms to be ready. The person checking us in explained that they were sold out the night before which was the reason rooms weren't ready. I call BS as checkout is 11:00. Rooms should be ready by 3:30 period. Our room didn't end up being ready until 4:15. Besides that ridiculousness we had a great stay. I'm a big fan of The Embassy Suites product overall. Being a family of five it works out great. You can't beat the bigger room, free breakfast, free happy hour, and indoor pool/hot tub. Location is great right by the river. Very convenient to Old Town Sacramento, Downtown Sacramento, and right acroos the bridge from Sutter Health Park. Room was typical Embassy Suites Room with separate living room with pull out couch and bedroom. Room was very clean and appeared to be recently renovated. Enjoyed a dip in the hot tub as well. It was indoor along with the pool. Due to timing didn't get to take advantage of the free happy hour. Enjoyed the free breakfast in the morning. Many hot and cold items as well as made to ordet omelets which is amazing. I enjoyed my omelet. Will continue to stay at Embassy Suites Properties. They definitely need to make sure rooms are ready in a timely fashion.

We really enjoyed our stay at Embassy Suites Old Sacramento! The location right on the river was…read moreperfect, and the hotel had a great atmosphere. The drinks were excellent, the complimentary breakfast had plenty of options, and while it was definitely a busy hotel, everything was well managed. We stayed on the 8th floor, which was nice and quiet. One of my favorite features was the separate living area with a ceiling fan, making the room feel much more comfortable and spacious than a standard hotel room. The staff was friendly and welcoming, and valet parking made coming and going easy. We'd definitely stay here again.

This was our second stay at The Citizen Hotel in Sacramento, and I love it here! The location is…read moregreat, and the rooms are clean and so comfortable. I also love that they have smart TVs. The restaurant and bar are great too--I definitely recommend trying them if you get a chance. I especially want to recognize Dwayne at the front desk. He was wonderful at check-in, and I appreciated how discreetly he shared our room information. For safety, I don't like when hotel staff announce room numbers out loud. He simply told us our floor and handed us the key with the room number written on it. That detail matters to me. Later, my feet were hurting so badly from my heels that I was walking without shoes. Dwayne noticed and ran to the front door to bring me slippers. It was such a kind, thoughtful gesture, and I wanted to make sure he got recognition for it. Thank you, Dwayne, for making our stay even better!

Nice and clean older hotel. Boutique style with political artwork…read more We stayed in the Cathedral Room and it was very clean with a view of the beautiful Cathedral downtown. Check-in was smooth and quick! I also liked the way you can just text to have your car ready when leave. Our breakfast was included and their restaurant is very nice with a bar and really attentive staff. They have you sign a receipt after the meal and you take it to the front desk so they can take it off your bill. No complaints at all for this vintage hotel with lots of history since 1925 as it was the tallest building at the time.

We stayed here for my daughter's "pre-prom" night , and let me just say that we were more than…read moreimpressed! Thank you so much to the Hyatt House Sacramento for helping make my daughter's prom so special!!! Amazing venue and even better service. Cosmo and Teffani were beyond amazing and helped make my stay feel comfortable with elegance and class. The customer service Cosmo displayed was unmatched !! We felt like royalty with the amenities the hotel offers and exceptional service . Thank you for assisting in making this milestone event magical !! Book here!!!

Came here for a little "staycation" and o was pleasantly surprised. The location is great! Easy…read moreaccess to the freeway and plenty of food options, the room had a microwave and other amenities, they even had complimentary breakfast. I loved all the historical aspects of the hotel, the natural brick walls, the beautiful Victorian windows just very nice and original! My favorite room was the dining room that was giving speak easy, it was very moody, with beautiful big windows. I will definitely be back!

Came here for a staycation via Chase The Edit Program…read more 1) Check in could have been smoother. We called a day in advance for earlier check-in and they said it shouldn't be a problem. When we arrived at 3pm, they said the room was clean, but hadn't been inspected and they would text me in 10min when it's done. Fast forward an hour later, and no text came through. We checked in with the front desk and their apology was that they forgot to let us know... The front desk agent didn't go through any of the hotel amenities or benefits as part of the Edit. 2) Room itself is nice and shower is enormous, but no bathtub which seems like a missed opportunity. 3) Social hour (5-6pm) is fun with generous pours of local wines, beer, cocktails and mocktails. Pool is popular and they provide sunscreen, which is a nice touch. No hot tub. Also, they are quite strict that it's only for hotel guests as there is someone guarding the entrance. 4) The only on-site hotel restaurant, Revival, is 21+, which is discouraging for families. You can order takeout to your room though. 5) Fitness center is certainly on the smaller side, but has the necessities. Overall, a solid hotel that misses on a few marks for service.

My daughter gifted me to Kimpton Sawyer Hotel for a staycations. What a lovely hotel for it. It's…read moreclose to many interesting destinations like the Golden 1 Center, Crocker Arts Museum, California State Capitol Museum, California State Railroad Museum, Old Sacramento waterfront, and cinema, all within walking distance. When I checked in on Sunday (July 26th, around 4:30 pm), the female staff (whose name I forgot, ) at the front desk was very friendly, professional and super nice. I got a very nice upgraded room (because of my daughter's credit card privileges). The room was big and clean. But the spotlight is on the bathtub!!! A standalone, deep, and curved soaking bathtub that I was able to enjoy this full-body immersion experience with the mandarin and citrus bath salts that the hotel provided. That made my stay truly luscious and fulfilling my daughter's aspirations for me!!. They have a coffee time in the morning at the lobby where we can choose from tea, hot coffee or iced coffee. Then we got to enjoy the social hour for drinks from 5 pm to 6 pm. They offered various wines, beers, liqueurs, non-alcoholic drinks, and appetizers. I particularly liked the cocktail, Silver Spoon cocktails, offered on day 1. It's very smooth and mellow especially when pairing with Korean spicy chicken wings which were the perfect appetizer. We really enjoyed the time at the cozy lobby. It's a nice way to cool down. They have a cocktails making class (Mixology) at the Revival (hotel bar/restaurant) for registered guests and the class is offered daily at 4 pm, same Cocomo drink every day. Adam was a fun and energetic teacher and we all were joyfully engaging like the perfect students. I liked the drink and the the class!! Activity for adults. It's totally cool! We ate our meals mostly at the Revival and room services from the Revival too. I will do a separate review about the restaurant. I loved their gym. Quite spacious with quite a few equipment. I was there exercising alone so I tried most of the equipment. They have a big beautiful pool that's absolutely inviting. They also have several cabanas for groups rental. But it's just too hot to be outside. So I spent most of my time in my hot soaking tub! . I also went shopping and watched a movie. Shenna was very pleasant when she helped me to check out of the hotel. I had a great stay.

We stayed in this hotel before traveling. Left our car there for ten days. Hotel perfect. When…read moregoing to airport. The mgr said since there are inly 2 of you may I give you a ride. Tried to tip. He refused. 2 minutes later i left my phone in his car. Called the hotel. They called him. He returned in 10 minutes and gave me my phone. Refused a tip again. He represents hospitality !!

Broken leg on nightstand left table unbalanced so when I put my hand on it in the dark (getting up…read moreto use bathroom) I lost my balance, hit my hand on the wall & barely managed to prevent falling. I woke up with 2 very sore fingers on my right hand. I reported to desk (only 1 staff working solo). She did give me an ice pack and a wrap. She did apologize. She asked me what she could do. That's odd to me, I've been in customer service over 45 years, I never asked a customer "what can I do?" for bad service or experience s...just make it better. I told her have someone go remove the nightstand so the next guest doesn't get injured. I went back to room to record how severely unbalanced the table was. A HK Supv (Myneli) was very kind but also unsure came by, I told her take it out PLEASE. It's a handicap room to make it easier for those of us with disabilities, not to make it unsafe or uncomfortable! She removed it as I requested. The front desk agent, said she was going to make an incident report and a manager would contact me, I never heard from anyone. That was 5 days ago. The front desk agent said she would put some points on my honors account, never happened. I also reported that I left my breakfast passes on the same dresser I placed the tip (not 2gether) the tip and passes were gone. The front desk did replace them, thank you. I also chose this location because it had an outside hot tub near the pool but was disappointed to see CAUTION tape like a crime scene. No access. PLEASE update repairs so we have accurate info when booking! I opted for a hot bath (dirty tub, I had to clean. See photos) There was also long hairs on the soap & shampoo bottles. I always travel with clorox wipes BUT why do we have to spend so much money and still have to sanitize a room? I still leave a cash tip daily because im sure they work hard & are most likely low wages. It's the right thing to do. Lastly the decor in the room was off. Only 2 small pictures and no full length mirror nor suitcase stand. I reactivated my Marriot account, I don't know if I will continue on with Hilton.... Update Manager? Luis Robles gave "stock" reply in Trip adviser...wow Hey Luis, you should ACTUALLY READ the reviews, some things require sincere attention not "copy & paste" reply....

If I could give more stars I would!!…read more We recently stayed here for my friend's wedding and it was amazing. The staff were so supportive and friendly. They willingly held our wedding flowers in their fridges the night before and assisted with every accommodation needed. This hotel is very beautiful, inside and out. The valet members were very kind. Only issue I had were the pillows. I'm not sure what this blue residue was but they were on each pillow and they were all flat. Other than that, such a great hotel!

We got married here, and it was truly beyond anything we could have dreamed of! Many of our wedding…read moreguests stayed at the hotel as well. The hotel was recently renovated, giving it a much more upscale and beautiful feel. Having Scott's Restaurant attached was also incredibly convenient for our guests, allowing them to enjoy a meal whenever they pleased. Scott's also catered our wedding, and we received more compliments on the food than we ever could have imagined. Every single guest raved about it! Everything exceeded our expectations. We highly recommend this hotel, especially to anyone considering it for their wedding.

Hi Maria, My family…read moreand I were extremely tired from road trip drive from Oregon which we let the front desk know. The bikers are familiar and very friendly with your staff. It didn't seem this is one randomly occasion. We literally left at 3am in the morning because the noise started at midnight. I will be requesting corporate refund.

The best part about this hotel was the gentleman who maintained the breakfast area, he was…read moreextremely kind and the food was good and he always had everything stocked. We came back to our hotel night, one to a room that had not been cleaned at all and when I called down and asked why the lady asked if we had requested it and I said no we are not from here so we did not know to ask because where we are from it's standard cleaning every night. She said she would put us on the list. The next day housekeeping came, but we were still in the room and I told her about 10 minutes and she said she would come back at lunchtime, we came back eight hours later to again another clean room and only the bathroom had been done. I called down again and asked why and she said well. Did you specify that you wanted a full cleaning... What am I even paying for? So on our very last night, we got the room cleaned. This was not told to us at check-in nor did we see anywhere, but it was posted that you had to call and ask for rooms to be clean. We were a family of five staying in one room and requested an extra blanket, which they did not have any and gave us top of the comforter, which was weird. They also had no towels down at the pool area as well as ran out of bathroom towels. The beds were very uncomfortable, definitely would not book here again

The best hotel !!!- so clean - staff was friendly and attentive- gym was great - pool was great -…read moresmelt good everywhere! Breakfast was nice - they had gluten free muffins and toast . Wish there was a dairy free yogurt option at the yogurt bar - but lots of fresh fruit !! High ceilings in room and fresh filtered water on tap in our room with clean dishes and felt like a full kitchen! Also - had a room with 2 beds and a pull out couch and still plenty of room. Can't wait to go back.

We were visiting for a day and needed to find a place to rest and recharge before heading back…read more I've stayed at the same lodging in Chandler Arizona a few years back and fell in love. When I saw there was one within the area we were shopping, I knew I had to book it. Made the reservation and decided to see if all possible to check in early. (It wasn't by much) Swasy is the one who greeted me, asked how I was doing and overall made me feel welcomed. She explained the amenities and just by scanning the area, I could tell this was a nice place. As we were making our way up the room, Maria from housekeeping greeted us and let us know if we need anything, please let us know. Arrived at our floor and you can tell how comfy and inviting the bed is. Woke up and decided to take advantage of the gym at 5am. Greeted by Seth as I was helping myself to coffee. There were some items ready in which he added to help myself. As I thanked him, he reminded me breakfast will start at 7am and provided me what was on the menu. Made it to breakfast with Cecilia who works the area. I briefly met her along with Madison when I first checked in. Breakfast was fresh and flavorful Checking out I was greeted by Madison who I recognized yesterday when I checked in. Told her shes pulling a double in which she giggled and has such an infectious smile. Overall I am very satisfied with the awesome customer service especially the attentiveness and acknowledgement. Highly recommend