Great store with a fun atmosphere. Jeremy goes out of his way to make sure you get what you are…read morelooking for. If it is not in stock he can order it in for you. There is a great selection of games from traditional games to roleplaying and war games. I highly recommend this store.

From the owner: Unleash your imagination with Under the Mountain Games. Where every game knows your name…read more whether you are looking for the latest Warhammer release, latest Dungeons & Dragons book, a quick party game or an in-depth board game you will be able to find something at Under the Mountain Games. We have a selection of games and game accessories for any occasion and age group. Come check us out.

This place has an amazing selection of movies and games while also providing the consoles needed to…read moreplay your specific game. The games and movies are valued at a reasonable price and the service is great. Would recommend to any person wanting to buy or sell their retro and new games.

This place is pricy. Well I came here to browse. I don't play as much video games as I used to…read more This is a very interesting store. Its definitely an eye opener for me to see how a very retro game can sell for thousands of dollar. Some game on the shelf, I have never seen or heard of. That is pretty cool. I would say this place is like a antique store but a more of a demand kind of antique that they sell here. Lots of inventory here.

Great family friendly store with knowledge staff, who know the products and inventory. Doesn't…read morematter who I deal with, it's always a pleasure stopping in and chatting during my purchase. I feel it's an experience more than just the by itself. Always lots to see from all video game and video related eras. Always something new in the inventory is always changing!

One of many great places to look for games of any kind from any decade in video game history…read more Whether it's the NES or the Xbox One, it's a nice place to browse and collect! Though it can be a little bit hard on your wallet, there are some cheaper options available. Had a great time talking with staff about retro games and the console wars, and was also nice about any questions I had! Would visit again.

Check your games before you leave there is a good chance you will be given the wrong game and then…read morewhen you try to exchange it they cant find the games they have so the real fun starts when you want a refund for some strange reason they want to charge you an extra $10.00 be very careful when shopping here that was my first and last time in a used video game store once being tried to be ripped off was more than enough. why do you delete negative comments on facebook do you not want people to see who you really are?

This is the best EB Games in the city hands down. The people who work here are friendly and make…read morebuying video games the joy it's supposed to be (coming from a non-gamer). I came in to pre order and buy a game as a gift. They made the process easy to order it in. They also called me when it arrived. Very seamless transaction. Ample parking in front, staff is super friendly and the store isn't too big so easy to find items.

Really hit-and-miss experience for an EB Games. Coming here, I've had both the best customer…read moreservice I've ever gotten at an EB Games, and also the worst service I've ever experienced. I almost always find that new arrivals are sold out at this particular branch when I get here, and that may just be because there are a lot of avid gamers in the area (so if you're like me and you work in the morning/daytime, you may find yourself disappointed when you finally find time to come here on the exact release day of a new game, and it's already sold out). Just call the store first before coming in, and they'll always be happy to let you know what they have in stock, whatever it is that you're looking for--saves you the disappointment of walking out empty-handed. For reference, I find the Coventry Hills EB Games always has what I need if Beacon Hill EB is out of stock, and they're decently close by car, so they're worth calling if you're in the Northwest area! The staff are all very, very knowledgeable, and there are genuinely good deals to be found. If you ask for anything, someone will always help you out, but the main thing to look out for is to call in for brand new releases if you don't pre-order every game you want in advance (don't rely on the online 'in-stock' information on EB's website, better to ask someone put a copy aside for you, as long as you pick it up on the same day). For those that care about service, the daytime guys are always fantastic when I come in. There was one person in particular who work in the daytime who was probably one of the nicest and most helpful guys I've ever talked to at an EB branch. He made some solid recommendations while I was there, chatted a bit about games in general, gave me some great discounted deals on used games that didn't have their original boxes anymore, and would always go out of his way to double-check things thoroughly if I had a request. The other day, however, I came in the evening after a long day of work and was psyched to buy a new game. I figured I'd trade in some old stuff I had to see if I could get some credit to cover the game's cost. I grabbed some games and walked in, went to the counter, and asked if I could do a trade-in. All the clerk said to me was: "It's a little late to be trading in games, isn't it?" I paused, panicking I was being 'that' terrible customer who came in right before close, and was getting ready to apologize for reading the time wrong and that I'd come back some other time, but I glanced at my watch and realized that I hadn't made a mistake, and that they still had more than an hour before close. After I responded with an awkward "Yeah, I guess it is..." (while repressing a very Canadian 'sorry'), he replied: "Well, it is what it is." Yikes. In the end I did get what I came for and he wished me a good night, but I can tell you my friend standing beside me was livid and asked why I hadn't complained on the spot. I guess I'm just not that kind of person, and bottom line, I did get tons of credit for my old games and I snagged the last Limited Edition copy of the game I came in for! The clerk was fast and tried to be helpful by making further recommendations, however my friend was so blown away by the initial service that they decided they'd never come here at night again. I didn't mind as much, so it depends on whether or not good service is your 'thing'. Some staff could leave a little to be desired in terms of customer service, but they do know their stuff, and they get the job done efficiently, so I suppose it's good enough.

Nothing makes me feel as clueless as going on a mission to get my 10 year old nephew the latest fad…read moreelectronic toy that he wants for his birthday. First of all, I would feel a lot more comfortable asking for an "Ignitor", a "Slam Bam", and an "Erupter" if I actually knew what they were. (Is it just me, or could you just as easily find things with similar names at an *adult* store?) Luke at EB Games, without being remotely patronizing, gave me a quick primer on the Skylander game craze, went into the back storeroom to search for a few of the highly desirable figurines from my nephew's precious handwritten list and gave me hints about future gifting. I wish I had just come here to begin with instead of traipsing around town in my quest for the toys which will undoubtedly become a parent's elusive nightmare around Christmas time.

Bought my daughter FIFA 17 for Christmas and when she opened it on Christmas morning, it was the…read moreFIFA 15 disk inside the FIFA 17 package...needless to say, a disappointed nine year old!

Was a bit disappointed at first but problem got corrected. What had happened was a paid for the…read moreright game and was given the wrong game. I am living in downtown and I had to make a second trip back to get back the right game. Well no hassle on getting that corrected other than the special trip. Well only reason why I come here is because they have more game selections and its guarantee to be in stock. Other places would be a hit and miss or limited selections. I only get the new games because its mostly for my sister. So for new games its almost higher chance in stock. Nothing wrong with used games but not great for gifts and you don't usually save much from the new one.

Always get quick friendly service. Guys are wonderful for listening to my inexperienced gaming…read morequestions and answer in a respectful way that I can understand. All stores in this chain that I've visited were ALL wonderful.

Another great EB Games store, I recently reviewed the Chinook Centre location and although they are…read moremore or less the same thing this location does have a couple advantages. First of all the Southcentre location tends to be quieter if you like a more relaxed experience or want to ensure you get a chance to speak to an associate (although I've never really had this issue at Chinook either). Weekends can still get a touch busier at times, but it's still not the larger crowd Chinook usually draws. The second thing I like about this location is the store itself is noticeably bigger, more open and more spread out. This makes for a much better shopping experience. Lastly they do tend to stock a big more inventory at this location as well, I assume this is naturally because of the larger sized real estate. It's for all these reasons that I give this store a slight edge over the Chinook Centre location. Now just to reiterate my previous review; EB Games is a pretty cool store for anyone with a bit of a nerdy side, because it's not just a video game store anymore. Much like HMV had to evolve their model EB Games did as well, now they have some pretty cool branded toys or "pop culture collectibles". They stock Pop! Collectibles by Funko which are big and highly collectible these days and even have figures that are exclusively sold at EB Games. They have a range of other toys as well, exclusive board games, t-shirts, books, other non-gaming electronics and more. For me this is the big draw to EB Games these days, the unique fun little items you don't find elsewhere. I have a nerdy side and I like to show it with stuff like this lol :). The store itself is well kept and organized, the sections are easily identified and not overly cluttered to the point where it would be annoying to sift through things or browse. The employees here are friendly and always quick to ask if you need a help locating anything. Overall fun store that's more than just video gaming, check it out! Cheers!

In pursuit of completing my XMAS shopping early I identified a couple of books I wanted to give as…read moregifts. Rather than looking to the big retailers I really wanted to support local. They've always been super helpful when I've been in-person, guiding me to extraordinary and unique books, but I had never considered if I could order from them online. And of course you can! They use BookManager as their online store and it works great. I ordered online Sunday at noon and had my books in-hand early afternoon Monday. Delivery man was an elderly gentleman, super friendly and all masked up. Thank you!

I used to frequent this bookstore as a young girl every week. I would save up all my money and buy…read moremyself a book from my favourite series then nonstop read until I had finished the whole thing. Today, the bookstore has remained really welcoming and the staff are knowledgeable on good reads. Limited selection (hence the 4 stars) but overall excellent place to spend some time pursuing novels.