Sarah and David were extremely helpful and knowledgeable. Can't recommend them enough. A+ serviceread more

Great prices, and the service is wonderful! I mean these people went above and beyond helpful with…read morefast and friendly service! I highly recommend and I plan to do future business with Hixon's.

One on one service and an experience that makes you feel really special as a bride. They are the…read moreonly ones in Chattanooga with in-house alterations so I felt safe going through the wedding dress process with them. They have a huge selection of gowns- including ones you would usually only find in the big cities.

Not a good experience. I felt like Julia Roberts in Pretty Woman. I announced my budget ($1500) and…read morewas told "I might be gone a while, but I'll see what I can find". I felt like the associate was bored, was anxious for us to leave, and couldn't care less about making me feel special, beautiful, all the things that a bride is supposed to feel. The dresses were announced in a monotone ("Silk A-Line Chiffon") but there was no mention of how the gown highlights (Insert feature here) and not even one "wow, you look gorgeous in that dress!" Where is the celebration? Where is the talking me up and making me feel confident?It felt very forced and corporate and I did not enjoy it at all. This was the fourth and final destination on my shopping journey so I had lots to compare it to. I did love a gown I found there, but I did not want to give her the business. I found a very similar one for half the price at an upscale boutique in my hometown. It just wasn't what I was expecting after being treated so warmly at several other salons.

I had the best experience finding my wedding dress today. I don't want to post pictures until my…read morewedding but the dress is beautiful and reasonably priced. I was so happy with the experience I had my fiancé come by to get measured and I bought him two amazing suits for an unbelievable price. The variety of dresses would fit every bride's desires no matter her silhouette. The owner went out of her way to make sure my dress was perfect for my shape and that I felt beautiful. I can't wait to post photos in October

The lady who serviced us was really nice. Even though we didn't find anything, the dresses were…read morereally gorgeous!! The dresses are on the more expensive side, but the quality is very great!

Fanstastic selection and even better service. Always willing to go the extra mile. In my opinion,…read morethe only men's store with your time in Chattanooga.

Some really cute things in this shop but way outvmybprice range. Everything i looked at was…read more200-300$.

This is exactly what I was hoping for...I was praying to the clothes yelp gods that the 1 bad…read morereview was not a true reflection. I was in desperate need of a cute quality boutique...I'm from ATL; expecting chatt to disappoint on the quantity of boutiques...but hoping there is a hidden gem. I found it!!! Jeans, Free People, cute tops, dangling accessories weren't my style but the tops were on point! Spent a pretty penny because I lucked up & found several tops - even grabbed an random Jean brand from the small clearance rack (win - win situation!!)

I think I would have steered clear of this store had I read this review…read more(http://chattanooga.citysearch.com/review/41574075) prior to setting foot in it. But that's probably not true because Backstreet Betty's is the only place in Chattanooga that carries my favorite brands of jeans, and you can also happen upon the occasional cute top there--which is where my story begins. After making my cute top purchase, it sat in the bag for a couple weeks before I wore it one day for a total of probably six hours. When I was hand washing it, I noticed three small holes in the back. After seeing those, there was no question in my mind that I would be returning it immediately. (I was also disappointed b/c I really liked the top). So I got online to find their number and hours as it was a Sunday--that's when I found the above review and knew I was dealing with a company that apparently doesn't understand the value of excellent customer service. When I tried to take it back, I encountered the owner's daughter, who is always on the phone and hardly says "hello" when you walk in the store. And forget a "can I help you?" Anyhoo, I told her what happened , and she said it looked like my top snagged on something when I was wearing it. She explained that their return policy was within 7 days of purchase, so the only thing she could do was leave it for her mom to look at. You could tell she was real well versed in what to say in situations like these. It seems (and is obvious from the other review) this sort of thing has happened before to other (former) Backstreet Betty's shoppers. The owner got back with me a couple days later and reiterated that it looked like something had snagged my top. Then she launched into the difference between boutique and department store return policies--saying that boutiques are much more stringent. I told her that I am very familiar with the whole boutique experience and that I find the customer service in these establishments to usually be exemplary. It has to be in order to keep the customers coming back. Her next step was to explain that I had no proof-of-purchase, which is true as I don't hold onto receipts for things that I am definitely keeping/have worn, and she told me there is no way to know where I got the top as Dillard's carries the same line. She caught me--I was trying to pull a fast one on them! Give me a break. For a $50 top? I offered a copy of my credit card statement. After doing the math, she could have seen that what I charged was the same price as the holey top. Nevertheless, this wouldn't suffice for her either. All in all, nothing convinced her that she didn't want to lose a customer over a $50 top, even a customer that had just recently (before the holes) bought an expensive pair of jeans in her store. She tried to somehow turn this around to say that it was me doing this over $50. Not really sure what that was supposed to mean--I guess that I'm losing a store over the $50 top?? It's their loss, not mine. After that, I just let her know that I was done with Backstreet Betty's and would be adding to the negative review already posted about them online. She told me not to threaten her and that she could do the same thing to me. Whatever that means! And it's not a threat--just a fact. So here is the review as promised. If you want to hit a boutique in Chattanooga, skip Backstreet Betty's and check out Susanna's. And yes, the customer service there is what it should be and beyond.

Right when I walked in, I was greeted with a genuine smile. The associate asked about the dress I…read morewas wearing and said she had an idea for an accessory for it. I wasn't really looking to buy anything, but the associate suggested a necklace and earrings for it and I fell in LOVE with it. After checking out the accessories part of the store, I moved to the back to see they had some great quality kid's clothes. I immediately was drawn towards a beautiful white dress with gold beading around the empire waist and intricate beading on the shoulders. My daughter is going to be a flower girl in a wedding and these dresses were 20 times the quality (and less in price) of a dress from David's Bridal or any other store I had been to. I sent the bride a picture and she loved it just as much as I did. The associate was friendly and more than willing to help with sizing and finding accessories for the little dress. If you're looking for something a little outside of the box for you or your little ones, definitely check out this store! Super friendly staff and amazing products.

First of all, what happened to customer service?!? Call me old fashioned but I believe when a…read morecustomer steps in the door, you should acknowledge their presence. I walked around the store for 5 minutes before the sales girls on their phones asked if I need any help. Also, if you know a size sells out almost immediately, then why wouldn't you order more items in that size and less in the other sizes? Why have a lot of 3XXL on the rack when medium sells out immediately? Very very poor store and no customer service. Will never purchase a uniform from this place.

Great service and selection. Amazing Kay helped me find what I needed. Thanks. 10/10.read more

Found my dream dress for an incredible price! Ladies were so sweet and very attentive to my needs…read more Highly recommend!