On not one but THREE occasions I found a HAIR in my pizza, once in the restaurant (Glenroy) and twice with delivery. I work in food service and understand these things happen, so the first time I gave them the benefit of the doubt. However after the second instance I had to complain. I was given a credit for a free pizza which I subsequently ordered and enjoyed.
Today I ordered delivery and found a hair for the third time. I politely complained and was offered a free pizza again, however being quite put off by this time I requested my money back. After some reluctance the person I spoke to agreed, and told me the pizza would be picked up and a refund given. Half an hour later no sign of the driver, I called again. The same person spoke rudely to me and then hung up before I had finished speaking.
Within an hour the driver turned up with no knowledge of how much I was owed, he then tried to convince me to take $10 for a $12 pizza as he did not have a $2 coin. He was dismissive and brisk and I requested he return with the $2. He never came back.
I am done with Eat Pizza for good. read more