I was at a festival and decided to eat here because the line was moving faster than the one I was in and the dishes coming out of the window looked good. Plus, since this is a Rochester food truck and I'm in Syracuse, figured I'd try something new.
The line did move quickly and service was efficient. Off the bat, prices seemed on the high side considering that Greek/Mediterranean food tends to be on the affordable end. But, the portions I saw coming out looked big and I was a little biased by hunger so I shrugged it off.
Here comes the worst part-- when I got up to the window, I ordered my Greek fries, and the cashier told me $10. The board said $8. There was a loaded option that was listed at $10, so I clarified-- not the loaded, and she said yes, $10. It was later in the night, so by this point she had likely served hundreds of these, so I don't think this was a mistake, unless she had a mental lapse. At this point, I didn't feel like arguing or standing in another food truck line, so I just paid it. However, ever since, it's stuck with me. On principle, I think it's pretty unprofessional to advertise incorrect prices on your food truck. In all honesty, I probably would've picked something else if I knew the price because realistically, it's fries. If it had been a WHOPPING portion or topped with super premium ingredients I might understand, but it was a normal side of fries with tzatziki and feta. If they had recently raised the prices, they could have at least put papers with new prices over the old ones so that the menu was accurate. Like I said, super unprofessional and makes me not trust the business, definitely not a great first impression.
It's totally still possible that this was still simply a cashier mistake, but either way, not a great experience as a customer for me.
The fries were fine. A bit bland combowise-- felt like they could have used one more ingredient to add flavor. The fries themselves were crispy and delicious. I was feeling too salty over the checkout snafu to really feel excited about them, but had that not happened I still feel like it would have been a "just fine" experience.
Suffice it to say, if I saw this truck at any other events I'd probably skip it. read more