Stayed overnight 22-23 December 2023…read more I had a short stay, but it was good nonetheless. I booked 1x double bed for two using the Hilton Honors app, but I was upgraded in the days leading up to my stay. Thanks, Hilton. My flight arrived late on the 22nd, so I used the app to inform the hotel that I would be checking in late. The hotel was easy to find, and although I checked in really late (after midnight), the hotel staff was friendly and welcoming. The room was a bit small, but it was sufficient. The bathroom was clean, but there were no wash cloths available, and since I was leaving that same day, I didn't even bother asking for one. I love that they have large bottles of body wash, shampoo & conditioner, and hand soap for guest use instead of single use toiletries. The complementary breakfast was amazing. I had mushrooms, roasted tomatoes, ham, and hashbrowns. There was also this egg roll looking vegetable log. It was delicious. There was also a cereal bar and a waffles maker. The coffee maker had options for various coffees, teas, and hot beverages. I think the breakfast was the best part of my stay.

On our recent London tour we took several days to visit with our daughter & the family. This was…read morethe nearest Hilton hotel & it turned out to be very nice. I judge hotels based on their showers & mattresses. This place came out very well on both accounts. The rooms were fairly small but adequate with a king sized bed. The bathroom was adequately appointed. The included breakfast was okay but least impressive of the 4 hotels we stayed at. It price was good & it was centrally located, if you can say anything is centrally located in England. I recommend this place in Croydon/Norbury.

Stayed at holiday inn express Croydon for about 2 weeks Here…read moregoes my experience about this place The check in is smooth Not too many facilities though The staff are dutiful and polite They are always helpful The rooms are neat and cozy Ample lighting and simple decor The house cleaning staff are again great They offer breakfast which is simple but tastes great The rooms are good for 2 people Will be back soon VFM - value for money Had no major issues during my stay Will consider to come back soon

I came to London to explore the town, but not necessarily stay in the center of town, Holiday Inn…read moreExpress Croydon was the perfect hotel. Croydon is a bit far out but it's only a 10 minute walk to the East Croydon station to catch a train to Victoria Station in less than 30 minutes. I arrived early on Monday AM, drenched after a walk from the West Croydon train station. Luckily they checked me into my room at 10AM, I was grateful. The rooms are modest but totally functional and comfortable. The bed and bedding were surprisingly comfortable. I love crisp white sheets. There is a modest couch (I suspects folds down to another bed) but very comfortable to sit and watch the TV. This hotel includes a free breakfast that was actually pretty good, Lots of choices and all was fresh and well-stocked. Saturday night of my stay there was a rager in the room above mine, so glad I wore my earplugs that night. They were still going at 5 AM. This place is tricky to find, GPS/Google tried to lead me through an adjacent mall, but that didn't really work. There is generally no easy way to get to this place, but over three days here, it was not problem once I got familiar with the area.

Croydon - Hilton - Hotel review - Thursday 24th August 2017…read more Although this is a very dated hotel in terms of decor and only one bar with the restaurant only open for breakfast it is one of the only hotels in Croydon with a good car park and reasonable price given breakfast is included as well as Wifi. Very friendly staff and great break fast selection so for a night or two cant complain and also has AC (a little noisy) but everything you need in a basic way.

Great hotel - we booked in here late at night after our flight had been cancelled, and they…read morecouldn't have been more helpful. They booked taxis for us for the next morning, even let us into the business suite at 1am so that we could use the internet to book new flights. The room was comfortable, the temperature was easily controlled, and the bathroom was good too - nice toiletries, clean and everything you'd expect really. Breakfast was good too - the buffet looked pretty varied if you eat normally, and they do porridge with water as standard, so wee vegan me had no trouble at all. They also provide sesame seeds and nuts that you can sprinkle on. I also had some fruit to start with. Everything about our short stay here was easy - just want you want when you're stuck due to a cancelled flight.

Please spare yourself the agony and frustration of staying here. Nothing else was available so I'm…read moretrapped at this dodgy piece of outdated trash hotel. Fire alarms going off all hours of the night for no reason at all! A crazy employee opened my door while I was in bed for a floral arrangement delivery...they could've rang me from the front desk....but No too lazy for proper protocol here. Some of the staff attempted to accommodate me as much as they could given the circumstances however its simply not enough. I can't wait to leave this hell hole.

The hotel staff are great and are very willing to help which is a luxury upon checking in and while…read moreasking for directions. I checked into a double room as a single person and was upgraded to an executive suite which was a pleasant surprise. Here are the pros and cons of the hotel. Pros: - free parking below the hotel - ultra convenient - check out time was noon - hotel room was well cleaned and had a few perks like a bathroom and slippers - although the hotel is far from the center of London, the walk to the train station is very close by - free WiFi which had a good steady connection (but I think this was because my room was upgraded, otherwise I would have had to pay) - bed was really comfortable with proper linens Cons: - no clock in the room (I found this very odd) - wakeup call was 10 min late - inadequate lightening - several bulbs burned out and not replaced which made for a dimly lit room - breakfast buffet downstairs was way below par for nearly paying £15 - many entrees were not re-filled, only one approach to the table for coffee and tea, had to go up front to pay because server could not be found, used dishes were not cleared off the table in a timely fashion and finally the selection of breakfast items were horrible. Overall this hotel exceeded my expectation with the room upgrade for the price I paid coupled with excellent customer service. However, the room's minor offenses were very incidental next to the restaurant's inadequacies.

The location is the reason I chose this hotel as it's next to the East Croydon station which can…read moreeasily take you to London Victoria, Gatwick airport, and elsewhere. Although the bed and bathroom were clean, the couch that was in our room had crumbs and such. I felt like the important stuff to be clean was, but everything else could use another vacuum or wipe. If you're staying with more than 1 person, you will have to ask for more towels. The TV and air conditioning worked well. You can get free coffee and tea at the reception area. The hotel is very secure with multiple places to scan your card to enter although the staircase is one place they shouldn't have you scan for fire escape reasons. Check in and check out we're quite easy. Although the price was exceptional, I have stayed at slightly nicer places for the same price. Overall, I would recommend this hotel for Croydon visitors. The breakfast options at the restaurant Thyme are not free but are worth the price. The staff is lovely, and the food is delicious. You won't find another more convenient breakfast option of better value.

Don't go there. I could never recommend it. When there are loud noises that keep you up each night…read moreand they say they'll help they won't. If you call to complain while during your stay they'll say they can't do anything until you check out. When their staff harass you and and make you very uncomfortable they will lie (the manager) about all of the above, and when you speak to customer services (please watch out for Deborah, it's a long time since I've spoken to a woman who made me feel like there was a demon living inside her where a soul should be) after you check out they will be rude, belittle you, infer you are a liar, put you on hold while you are speaking and are devoid of empathy and imo humanity altogether. So after you've complained and had an experience similar to me, make sure you do what I'm about to do which is speak to the 'Trading Standards department'. Just pick any other hotel, in fact any other chain, £20 quid more isn't going to kill you, the stress of Premier Inn won't be good for your health, especially not at the Croydon Town Centre branch. P.S the food gives you food poisoning in my experience, doubly not worth the risk.

Croydon is super sketchy at night. It is nice enough. I can't speak about the price because we came…read morewith a group. But our rooms were definitely not clean. The couch bed didn't have any sheets even though they knew 3 people were in the room. Also not enough towels. Every time we had to walk down to the front desk. Room was like a sauna. It never cooled off never after calling down to the desk.

Hotel is inexpensive and it shows. My family and I had 3 rooms, having booked through Expedia and…read moreeach got disabled rooms (which are not as comfortable). It's almost as if we were being punished for not booking directly with them. Who knows, maybe I'm just being paranoid, its just never happened to me before. The hotel is located in the most bizarre location (EVER!), and if you are driving please do yourself a favor and don't bother (it is a pain). However, if you do, please do yourself a favor and bring a Garmin Nuvi, you'll be glad you did. Lastly, during our stay several waves of (LOUD) international university students (I presume) made for less than desirable sleeping conditions (don't forget your Benadril or SleepAid). Finally, don't attempt to order from the bar menu since you will wind up with a cheese sandwich, and when I say cheese, I mean ONLY cheese and two slices of bread. Happy travels! :)

This hotel is amazing. I have been to Jurys Inn twice and Leonardo Hotel three times, all in the…read moresame city and same location. The staff is wonderful, and they recognised me before. The room is spotless and comfortable. I love it. They have some snacks (the emergency midnight snacks) in the lobby area. The restaurant is affordable, and the food is tasty. The bar is the best: I ordered drinks, sat back, and relaxed. The shower is great because they have a handrail for my safety. This location is convenient for me; it is close to the CO-OP, tons of restaurants, and grocery shops. Come on in, and you won't regret it at all. (I brought my cutest doggy, Cooper with me.)

Would give 0 stars if it was allowed. Had the worst, most terrifying experience at this hotel and…read morewere promptly harassed by the manager. My friends and I were staying in London for the weekend on holiday, and we thought the hotel was lovely at first. After one night, we were awoken early in the morning to hours of construction that we weren't told about when we made the reservation. Then, we nearly called the police after hearing screams for help from the neighboring room. After calling reception twice, no one helped us and we left two days early. So, after hours of construction and screams for help that prompted us to call the police, the manager and staff told us nothing was going on even after we begged to go investigate the situation. I suppose you should go to this hotel if you want to fear for your life and then be gaslit by the entire staff. Cheers! P.S. we were promised a refund and after countless calls and e-mails have heard nothing. So, we will continue to leave as many reviews as it takes until we are answered! Xoxo.

Cleanliness, location, reception and service at least 3.5 to 4 stars. However the mattresses and…read morepillows are very thin and I could feel the shape of the bed springs on my back the whole nite. Didn't help as well when we could hear the karaoke going on from ground floor till late. Not recommending n never coming back!

I stayed at this hotel a few years ago and enjoyed my stay. I re-booked, this time with my mother…read moreand brother, and encountered an utter disaster. Despite the fact that the staff are very friendly and attentive, the hotel leaves much to be desired. The bathrooms have mold clinging to the grout and the bathroom in one of the rooms looked more like a murder scene.