Aarón is a very good driver and a friendly and knowledgeable guide. He drove us from San Pedro…read moreCholula to the volcano Popocatépetl, and gave us a tour of nearby waterfalls. He was born and raised in San Pedro Cholula, so he knows a lot about the area. His recommendation for a place to eat lunch was perfect: delicious and affordable. Additionally, his car is clean and well-maintained, and we felt very safe while on the road. He also understands English (he's taking classes online) and charges very reasonable rates. Highly recommended for travelers and tourists, as well as anyone who needs a ride to or from the airport.

We wanted to see how the people of Mexico live, eat, travel; not how tourist travel. Well...we…read morefound out with the bus! It was crowded but it was clean and efficient. People were pleasant, patient and the buses were top notice Volvos! They run right on time too! We had some confusion when our bus was to leave and as a consequence we had a 2 hour wait but then lots of people had wait! The seats were big and comfortable, had a movie going for trip too!

Esta es una gran estación de autobuses que está limpia en general, tiene muchos asientos y muchas…read moreopciones de comida y bebida. This is a large bus station that is overall clean, has lots of seating, and lots of food and drink options.

Don't do the CAPU-TAPO bus route, and do this instead!…read more Super easy way to travel to and from Mexico City Airport - very accessible (20 minutes and 40-50 pesos via Uber to Estrella Roja Terminal at 4 Poniente, the address) from Puebla's historic city center. This is the nicest terminal I've seen across all continents and with really nice staff! Tickets can be bought onsite, but to skip the lines, buy ahead of time at Aeropuertoer.com. It's in Spanish, but you can figure out what it's asking. International credit cards work. Just remember to put your FULL (incl middle) name where it says "nombre" - otherwise you can't complete your purchase. My friend doesn't have a middle name and had to make up a middle initial. This is not the same as the input field for your name for the credit card (don't make up names for that) - just a first and last name will do for that one. They then show you your ticket; screenshoot that, and voila :) Once you get to the station, you can go through either of the two security check lines. The one on the left is for the people with carry-on luggages; the right for those with backpacks/duffel bags. The luggages (maletas) will go on the bottom of the bus. Very clean facilities (read: bathrooms in the terminal), complete with complimentary espresso/Americano in the waiting area. They also have paper bags at the gate with water and cookies for the bus! Totally the way to travel to and from CDMX!

Bad customer service. I bought the wrong tickets by mistake and they refused to reimburse me or use…read moreit as credit for the proper tickets. No effort to help. Mal servicio al cliente. Por error compre los boletos equivocados y rehusaron rembolsarme o usarlo como crédito para los tickets adequados. Ningun esfuerzo por ayudar.