Great service and pricing!! Made the switch from USAA with home and auto. Thanks again Christy!read more

I had been with USAA for 17 years and have always thought it was great, never had any complaints. I…read morewas paying for 2 cars and homeowners insurance which was about 85.00 twice a month. I reached out to Katie about my interest in State farm. I would say within 5 minutes she had everything typed up and ready for me, lined out easy to understand and saving me over $800 a year. It was the easiest thing I've ever had to do I was literally sitting at a doctor's appointment waiting and by the time I finished my appointment she had me already set me up with insurance cards, then sent a letter to my previous insurance provider to cancel. I cannot express how easy it was to do this and how much I wish I would have done it sooner instead of just throwing away thousands of dollars every year on something that was only subpar. Thank you to Katie and your hard work I highly recommend you reach out to her or a State farm agent today. Don't Wait like I did, get on it and see what they can do for you today.

I had a wonderful experience with Brittany Henley. She was courteous, kind, knowledgeable and very…read morehelpful. Thank you, Brittany, I really appreciate your help. F. Ashley

First, I must commend ASE for opening an office in Prattville. It's much more convenient than…read moredriving to the Millbrook location. With that being said, I must express my thoughts regarding the office personnel at this. Christian, Molly, Rachel and Veronica are absolutely AWESOME...they are professional, courteous and always wiling to assist. I noticed on high volumes days when they are shorthanded dues to someone being at lunch or out of the office, their attitudes are still, customers FIRST. They continue to stay on point addressing the customers concerns and do this without complaining. Just recently, Jeanette began working at this location on occasions, and I must say, she is a perfect fit and complement the other employees possessing the same attributes. The only downfall at this location in my opinion are the kiosk machines, which seem to be inoperable more often than not. This creates a problem, especially on high volumes days when customers are attempting to utilize the kiosks and they are not working. As a result, office personnel have to stop and address those customers concerns, thus creating a further backlog. Customers then become irate, impatience and start complaining or just leave. I understand the objective of utilizing the kiosks are to make things more efficient, which is great when they are working properly. But when they are not, they are nothing more than a useless piece of machinery. Now it appears customers are being forced to use the kiosks when your organization have not figured out how to keep them in operation. As for me, I rather interact with people opposed to machines. The aforementioned personnel are certainly an asset to your organization and should be commended for their commitment to customer service. I say to them, keep up the good work!!! It is certainly being noticed and very much appreciated.

I freaking love her great customer service and made the whole experience comfortable and fun…read more Highly recommended. Wish all my calls were this easy

I've been a customer of Tyna Carter for many, many years. Over the years staff has changed but the…read morecustomer care remains the same. Yesterday, I met with Quwan'ya Howze. When I went into the office, I was kind of upset. Quwan'ya spoke to me very softly and made me laugh (no makes me laugh when I'm upset). He was attentive to my needs and request. He made sure to provide me with the best option available. Thanks to Tyna Carter, Quwan'ya Howze, and team.

Isabella was very professional and helpful when we were trying to figure out exactly what kind of…read morepolicy we needed. We had a lot of questions, and she is very knowledgeable in her field

Excellent customer service with Crystal's prompt and timely responses to my needs! She is a very…read morevaluable asset to the Bank!

Breck met with us and prepared charts and a presentation that was suited to our needs. He explained…read morethings about insurance that I never knew. I felt taken care of and confident in my decision to choose this agency. Breck didn't make us feel like we were being pressured, and it didn't feel like a sales pitch. If you're looking for honest and thorough insurance agents, go here. You won't be disappointed!

I would NOT recommend this insurance company to anyone, they give you the run around like nobody…read moreelse! When you're in an accident they don't go after the other person it's you they blame, you speak with someone and the next time you call they're all of a sudden in a meeting. I called and asked to speak to Breck himself to let him know of some problems that I was having and either they never got the message to him or he thought I was not important enough to speak to. I had a claim where someone hit and ran my car and it was suggested I open and close a claim- 5 time, all the while they tried to blame it on me and each time my payments went up because they were open claims as well as months later I was dropped by them, although I paid my bill on time they fired me as a customer due to me opening up more than 2 claims a year in which I was instructed to do so by the Breck Honea office. This office is a Disgrace! Don't depend on them for anything!