I had a wonderful experience with Brittany Henley. She was courteous, kind, knowledgeable and very…read morehelpful. Thank you, Brittany, I really appreciate your help. F. Ashley

First, I must commend ASE for opening an office in Prattville. It's much more convenient than…read moredriving to the Millbrook location. With that being said, I must express my thoughts regarding the office personnel at this. Christian, Molly, Rachel and Veronica are absolutely AWESOME...they are professional, courteous and always wiling to assist. I noticed on high volumes days when they are shorthanded dues to someone being at lunch or out of the office, their attitudes are still, customers FIRST. They continue to stay on point addressing the customers concerns and do this without complaining. Just recently, Jeanette began working at this location on occasions, and I must say, she is a perfect fit and complement the other employees possessing the same attributes. The only downfall at this location in my opinion are the kiosk machines, which seem to be inoperable more often than not. This creates a problem, especially on high volumes days when customers are attempting to utilize the kiosks and they are not working. As a result, office personnel have to stop and address those customers concerns, thus creating a further backlog. Customers then become irate, impatience and start complaining or just leave. I understand the objective of utilizing the kiosks are to make things more efficient, which is great when they are working properly. But when they are not, they are nothing more than a useless piece of machinery. Now it appears customers are being forced to use the kiosks when your organization have not figured out how to keep them in operation. As for me, I rather interact with people opposed to machines. The aforementioned personnel are certainly an asset to your organization and should be commended for their commitment to customer service. I say to them, keep up the good work!!! It is certainly being noticed and very much appreciated.

Isabella was very professional and helpful when we were trying to figure out exactly what kind of…read morepolicy we needed. We had a lot of questions, and she is very knowledgeable in her field

Employee was great. Had a great conversation and the general manager chyna was awesome. Will…read morerecommend others to come and check them out. Great business. Good staff. Good location.

Maranda and her team are wonderful to work with. They are customer focused, taking great care of…read morepolicyholders. Highly recommend!!

Maranda and her team are always very quick to respond and help! Everyone of her team members are…read moreknowledgeable and friendly! I would recommend Maranda to any of my friends or family! She has always taken great care of us! When I had claims she helped expedite the process!

Friendly staff. But because they've closed so many Wells Fargo locations, this location can get…read morepretty busy and congested. It's also located in an awkward spot. But as I said, the staff is helpful and courteous, I'm sure it's not easy on them either.

To long to proses the transactions not friendly as the other ones I been at. I don't think I will…read morebe coming here anymore unless I was in the same Area and I need to do some stuff.

I left a message at the office when it was closed. As soon as the staff returned from lunch, I…read morereceived an immediate call back. I only had auto insurance, but with adding renters insurance not only did I earn a multiple policy discount, but was quoted better coverage for 1/3 less than what the apt complex was offering through them. Michelle assisted me and looked at different limits to see what the premium difference would be. I was able to buy much better coverage through SF for a minuscule increase and still come out way ahead. Whenever I contact Mandi's office, I receive consistent excellent service.

Mandi Fortner and her staff exemplifies what customer service SHOULD look like. Especially in an…read moresuch an already stressful time. They took immediate action and took care of everything! I literally can't say one negative remark. From the time Misty ( Sweetest and most professional ever) answers your call, you can expect prompt and courteous service! ** Absolutely recommend Mandi and her staff for all of your insurance needs!

The entire staff at the branch is very friendly. I stopped in with a few questions. The branch…read moremanager was covering the teller's desk. She took time to show me how to use the mobile app, and answered some general questions about my account since I am a new customer. I'm very happy with this bank and the service Jolleen Brown gave me.

What's on my mind is Compass Bank being such an awesome awesome Bank to bank with. The customer…read moreservice is phenomenal at any branch that you go to in this city. I just went in to conduct a mirror deposit and as soon as I walked in the lady at the desk welcome me to the inside and the teller was pleasant and swift and as I was leaving another lady instead of just sitting there at the desk as she had no customer she got up and said let me get the door for you! And she held the door for me as I was on the way out. I gave her a big fat compliment but I also wanted to let it be known that if you are looking for a bank for great customer service and convenience Bank with #Compass Bank

Madilyn has been the primary agent I have dealt with and it has been perfect! All of your questions…read moreor concerns get handled very professionally and efficiently. She always has such a positive attitude and shows that she loves her work and helping clients. 10/10 will continue to stick with them in the future.