I have lived in this community for over four years and have known Jackie through the leasing office…read moresince the day we moved in. During that time, I have consistently found her to be one of the most hardworking, organized, professional, and genuinely pleasant people in the office. Jackie has helped me numerous times with leasing questions, billing questions, and lease renewals, and she has always been patient, knowledgeable, respectful, and willing to follow through until an issue is resolved. One example that really stands out happened after I renewed my lease and was supposed to receive an incentive discount for one month. The discount had not been applied to my account, and after Jackie spoke directly with the person responsible for rental payments, the correction appeared on my account the very next day. She did not simply tell me who to contact or pass the issue along -- she followed through and made sure it was handled. What also impresses me is how much Jackie does behind the scenes to keep the leasing office running smoothly. She makes sure required paperwork and tasks are completed, keeps forms and visitor packets stocked, I've also seen her organize resident events and parties, and even changes the seasonal décor in the touring apartments. These may sound like small details individually, but together they make an enormous difference in how organized, welcoming, and well-run the community feels. I have also seen Jackie interact with prospective residents and current residents many times. She is consistently welcoming, patient, professional, thorough, and kind. She takes the time to answer questions and never makes people feel rushed. She even remembers the four-legged residents and keeps treats for the dogs who stop by the office, which says a lot about the kind of person she is. After living here for several years, I can say with confidence that Jackie is an incredibly valuable part of this community. Her work ethic, attention to detail, organization, customer service, and willingness to go above and beyond do not go unnoticed. Much of what makes an apartment community feel welcoming and well managed comes down to the people working behind the scenes every day, and Jackie is absolutely one of those people. She deserves recognition for everything she does, and I am very grateful to have had her in the leasing office during my time living here. Five stars without hesitation!!!

Really enjoyed my leasing experience here, the ladies went above and beyond! Happy to be hereread more

I rarely write reviews, but after living here for a year, I feel obligated to share my experience…read morebecause future residents deserve to know what they're signing up for. The floor plans and photos online are misleading. For example, the "Juliette balcony" is not a balcony at all -- it's just a screened door with a gate outside. If you expect your apartment to look like the pictures, make sure to ask for clarification before signing. When I moved in, the unit had not been cleaned and was left exactly as the previous resident had it. A vendor admitted days later that they had never serviced the apartment. On top of that, the refrigerator burned out on my first day. When I leaned against it, I was shocked badly enough to leave me shaken -- yet maintenance dismissed it as "just a shock" instead of an electrocution. Regardless of terminology, this is unacceptable in an apartment at this price point. To make matters worse, the unit was infested with ants, including in my bed. I eventually transferred to another unit that actually had a balcony like the ones advertised online. Management, however, failed to tell me that my $200 security deposit would not transfer -- they simply applied it to the new lease, and I never saw it again. Another major concern was my privacy. Five days before my lease ended, vendors entered my apartment without my knowledge to "prepare" it for the next tenant. I only discovered this because they left a Starbucks cup on my counter. The thought of strangers being in my home, with access to all my belongings, while I was still living there is extremely unsettling and irresponsible. Community-wide issues are constant. Management regularly sends emails complaining about loud music and a pervasive weed smell throughout the property. The valet trash service is unreliable, leaving garbage piled up and making the complex reek. The pool is often closed because residents bring in children who aren't potty trained. The mail setup is another nightmare. Packages are delivered to an outdoor hallway with no cameras, making theft easy. I personally had an Amazon package rifled through, along with several others, before the office finally stepped in. By then, items were already scattered and tampered with. Overall, this complex is mismanaged, unprofessional, and unsafe. Between the misleading advertising, poor maintenance, privacy violations, community issues, and lack of security, I strongly recommend looking elsewhere before signing a lease here.

Very nice property! Mya helped my son through the entire process. She was Very friendly and…read moreprofessional in all aspects of the rental process. The property is well maintained and the apartment was the perfect spot for him. Would highly recommend!!

I thought this was going to be an easy transaction, but the moment I walked in the door, the…read morecustomer service was HORRIBLE. I was greeted, after about 10 minutes of watching the 2 employees gossip behind a glass, I assume once they got finished they figured I needed some help. By the looks of it, I felt like the male that approached me, would have been welcoming and at the very least nice. What I got was Sassy and condesending.....assuming that maybe he was a manager, after we got 5 minutes into the conversation, there is NO WAY he could be manager. Just moving to my second home in charleston, this looked as if it would have been a great option, especially since the location was perfect....after some thought, and knowingly I would have to deal with Elmalike(?), and not sure of the other masculine females name....I opted not to ask any more questions. Ansley Commons, "Y'all" need to train your employees customer service values.....And although the management has changed, they should probably dig deeper.

I highly recommend Ansley Commons. It's a great location and very safe apartment community. Rose…read moreand Courtney in the front office are absolutely fantastic. Several of the apartments have been renovated and remodeled as they become vacant. I think you'll be very happy living here!

Poor cell service in apartments. Pet owners do not pick up after their pets…read more The apartments are in need of some serious updates. The bathroom counters are so high and the toilets are so small. The paint on the inside doors is so thick the doors stick. They have 3 maintenance guys here for a small place, they have a lock on the trash compactor and so much for a gated community the gate is never closed. For the price of rent it should be better than what I am paying for. I asked to have the lock looked at so the door would close they came looked and that was it. The only thing I can say is that it's a quiet place.

just moved in about a month ago everyone has been so sweet especially Jade Ortega. She helped me…read morefrom the beginning and with every question I had. also the maintenance man frank has been so helpful and very polite. we have been at the pool every week and we love it. it so peaceful and everyone there is so nice and treats you like famil.

I am loving my spacious 1 bedroom apartment! You must check out their Myrtle floorplan. Its…read morefabulous!! Also, I love their pool : ) Visit them online at www.alexanwellbornvillage.com

Josh and the team in the office are simply amazing!! Great experience and would do it again in a…read moreheartbeat. Apartments are very spacious and absolutely love the screened in porches!

From the beginning of my stay I've had issues. The previous office manager did her best to rectify…read morethem but it's only so much she could do. And contacting their corporate office did not help. They don't even respond. From the start I've had issues with roaches and rats. Also the insulation in the place is not the best. My light bill is high every month since I've been here and I am a person who is very cognizant of things like that. The place needs major updating. The only benefit to the place is the garage and the small back porch but for the money they charge it's not worth it if you have to deal with constant roach and rat problems. I'm a very clean person and it has bothered me since I moved here. But I had no choice but to stay. I'm in the process of looking for another place.I've also spent about a thousand dollars buying storage containers to keep my things in so the roaches don't get into my nice things. One of the rats chewed up some of my items and management didn't do anything to compensate me for them. So again if you are looking for clean and updated. This is not the place. Office staff is nice as well (some of them). **Update. I have reached out and have received no response as of yet.

Only apartment community in Charleston that is duplexes. What's not to like about coming home in…read moreyour own driveway and the garage is a plus.

I had heavy security issues, broken windows, a person literally entering my apartment...my neighbor…read morebecame sick from black mold poisoning (had it checked) is currently still sick ..had to throw away all their belongings...they have cracks in the infrastructure from water erosion, they don't upkeep their AC units. Numerous molds that can make you hallucinate and kill you. They should be shut down but it's run by a HUGE corporate monster.

The new tenant above my apartment is a complete douche canoe. The music is so loud my ceilings and…read morewalls are vibrating he stomps non stop. I am starting to think he is a nut case...and management isn't even asking him to tone it down

Good apartment complex. Spacious apartment, not too expensive. Girls at the front office are…read morefriendly and helpful. We were promised a kitchen with an island and did not get it, so was a little bummed about that but haven't had any complaints since I have lived here.

Absolutely worst place to rent from; here's why * your…read morethings stolen off your front door consistently. And after giving them VIDEO proof of the tenant stealing they don't do anything about it * they unfortunately will let anyone live here * In the 6 months I've lived here there's been 2 shootings that I know of (one being right across from me) * it took them over 6 months and many residents complaining to half fix the gate to the dog park. *Kids are constantly running out in front of cars * this "gated community" hasn't had a working gate since Before I moved here * trash is ALWAYS overflowing and piled blocking the door. *extremely overpriced for what you're getting * promised a new stove when we moved in and still haven't seen it *there's roaches EVERYWHERE no matter how much they spray Moral of the story is NEVER rent from coopers

We were touring apartments recently, and Ms. Keisha made the entire experience unforgettable. From…read morethe moment we walked in, she was incredibly sweet, welcoming, and so full of genuine joy. You can tell she truly loves what she does and cares about the people she's helping. She took her time with us, answered every question, and made sure we felt comfortable and informed throughout the whole process. The Mason itself is such a beautiful community. The pool is gorgeous, the amenities are impressive, and everything feels clean, modern, and well taken care of. But honestly, Ms. Keisha is what made us fall in love with the place. Her kindness and energy made us feel right at home before we even applied. If you're looking for an amazing place to live with people who truly care, The Mason is it. And if you get the chance to meet Ms. Keisha, you're in the best hands possible.

From the owner: The Mason offers brand-new studio, one, two, and three bedroom homes in Ladson, South Carolina,…read morenear Charleston Southern University. Our pet-friendly apartments feature high-end amenities to equip you for modern living, including chef-worthy kitchens finished with sleek stainless-steel appliances and granite countertops. Convenience is key here - focus less on chores and more on what you love - which is why each home has its own washer and dryer. We also prioritize self-care with our consciously curated amenities, including a 24-hour fitness center, resort-worthy swimming pool with cabanas, and clubhouse with cyber cafe. Leave basic behind when you upgrade to luxury living at The Mason.

Amazing and very detailed tour, Praises to Dakota very friendly and knowledgeable about propertyread more

I lived here last year and moved out September 31st, contacted millions of times trying to get a…read morehold of someone for my deposit return. I have been answered twice and I always get told they will reach back out to me and let the manager know, I have even left voicemails. Emails . . Don't move here . What's the point of a deposit and leaving a place how you got it if they aren't willing to give you back your money. It was a great place to live at first but .. when they got new management it was awful they never did anything or kept up with the place . And I believe they have new management again. And they can't even take control of there past residents .