If I were to base this rating solely on my experience with Ruth Hermann, PA then I would give 5 STARS easily. She is better than any doctor I have every seen; very knowledgeable and can help you with just about anything that ails you. But I had a bad experience today trying to set an appointment with her. "Sarah" answered, and I requested an appt with Ruth Hermann as a follow-up to my recent visit at St. John's Urgent Care facility on 23 Mile Rd. "Sarah" insisted that I provide her with more accurate information: she wanted dates and the phone number to St. John's Urgent Care. Finally, I asked her if I really needed "to find the phone number and specific date before I can even get an appointment with Ruth scheduled?" She told me "YES". She insisted that I find that phone number before she would help me any further, and I thought that was extremely rude! So then I told her that I never went to Urgent Care after all, just give me an appt with Ruth Hermann! But she argued that I had already stated I was at Urgent Care. The phone call was ridiculous, so I finally hung up without an appt. I was so upset! Later I called back and again tried to get the appointment. THIS time she set the appt for me because I was clearly upset and insisted that I didn't need to have all that info right now just to set the appt. read more