Technician arrived within 90 minutes and repaired a detached sink and loose faucet. He was super…read moreprofessional, could not have been more friendly, and gave me a terrific price for this job. Put simply, I could not be happier with the quality of Philios's communications from start to finish, the quality of the service they provided, or the value they delivered. Book with confidence!

Matt provided outstanding service throughout what turned out to be a very unusual situation with my…read morewater heater. He installed a brand-new water heater, and when it appeared there was still an issue, he went above and beyond by replacing it a second time to make sure the problem wasn't with the unit itself. Ultimately, we discovered that the real issue was an electrical problem with my circuit breaker, not the water heaters. What impressed me most was Matt's honesty, professionalism, and commitment to helping me get the issue resolved. Even after determining the problem was electrical, he worked with me on pricing and generously discounted his services so I could put those savings toward getting the breaker repaired. It's rare to find someone who genuinely prioritizes helping the customer over simply completing a job. Matt was responsive, knowledgeable, and incredibly fair throughout the entire process. I highly recommend him and his company to anyone in need of plumbing or water heater services.

Ever since my first review over 14 years ago this shop keeps getting better and better! I'm used…read moreto other chain guitar shops that only chat with the guy who's with me but action music treats everyone the same! Hilarious (dis)respect! Jk. They are amazing and make everyone feel welcome! I stop by time to time to browse and purchase items or get service done. I would highly recommend as I was expecting a restring of an acoustic and a small electric guitar repair to take a few weeks but I was in and out in under 30 minutes. I really have to thank Mr. Matt and the rest of the incredible staff. It makes me want to continue my music journey and come back very often. A big plus is their location now. Parking is ample and signage is clear!

I want to thank Mr.Mike for helping me figure out if my parts were genuine. Awesome dude. Always…read morehelpful when it comes to gear! His Knowledge is very extensive and amazing! Love that guy! And also want to thank John and Matt for the Mods to my guitar. Its always love when i come here, i drive an hour in traffic just because i know these guys are human and know their stuff! Always good Vibes and Beautiful instruments here! If you want a Rare and Unique guitar or amp, simply walk in and see what speaks to your soul! Im beyond happy with my last visit. Legendary Guys and Legendary Shop. Thanks Guys

They showed up within the hour with a super cheap price! Excellent service! Would definitely use…read moreagain.

I was hoping a negative situation would turn out to be a positive based on how the situation was…read morehandled by the company when notified. This my experience. I had the company come out on 09/20/2025 what an experience not in a good way. As I was leaving, I was shocked to see my entertainment center at the entryway of the complex (broken in parts). It literally fell out of their truck. Of course, in a panic, I frantically park my car to move it the best I could out of the entrance to the complex before any cars tried to leave. I reached out to the team that left and was told they couldn't come back for 45 minutes. I immediately fired off emails stating what happened. My entire day was ruined because I had to stick around to see if the items were going to get picked and I felt the need to drive around to see what else dropped out the truck. No surprise as soon as I finished pulling the entertainment center to the curb and getting back in my car, I turned the corner out of the complex to find a large piece of a computer desk in the middle of the road near the major intersection. I went into another panic because cars were running over the board and I was afraid it might flip to hit someone's car. I again raced to park to see if I could run out into the middle of the road before cars came but the piece was run over several times that it landed in the worse location with the view being blocked by oncoming traffic from the opposite end. I couldn't get a grip on the board because cars were coming so I'm literally in the road trying to kick the board to the side of the road with my foot (yes it was painful). Luckily, one car saw my efforts and stopped. It was not a cool temperature day and I'm no spring chicken (which I'm surprised I didn't have any health issues from the adrenaline, embarrassment, frustration and desperation to move these items). Since I couldn't leave this heavy board on the side of the road, I'm literally trying to carry this wood board back to where the entertainment center fell out the truck (definitely not a short walk). It was exhausting and humiliating to run around and lift items that should've been hauled away given the amount paid for just a few items. I finally was able to speak with a representative who made an offer based on my troubles created by their team. I agreed to the offer from the representative and waited what is more than a reasonable time period (9/22/2025 to12/2/2025) without any luck. While there are things that can happen when the team is working from one job to the next, it is more important how the company handles the issue with the customer that can change how the overall experience is viewed. It makes the difference in showing that a small company stands by it's service and sets it aside from the bigger companies. Unfortunately, I was extremely reasonable even when the worker was going to lose a week of work for the incident. I was completely against this in today's economy and just asked that improved quality standards be in place so it doesn't happen again. I understand the workers are doing this all day so things are going to happen. Again, it's not about what happened during the service as the biggest issues, it's about how it is handled by the company. I do everything I can to support small businesses but I think the more I do the more problems I experience. As someone who wants to extend as much grace as possible, the constant waiting on the USPS at this point is beyond reasonable. Nevertheless, I wish the company the best and hope they take this as a lesson learned to improve how to resolve issues immediately. I didn't expect to be part of the crew that day with having to move my own heavy items out of the street when I paid for someone else to do it.

Was easy to drive up and park and donate your items. The people that were there to receive your…read moredonations are very nice and they give you a donation receipt as well. I stopped here because another Goodwill location I went to did not have a donation center at that location. Note that if you come in from Cleveland Street, you'll need to turn around to drive through the donation line. So come into the location off of Danville Street or Clarendon Boulevard.