I have no idea how fencing works or how the process is done, as I believe most people don't. This place gave me the worst customer service I have ever experienced in my life, from the jump, so much so I did not even want the estimate in the end. I called and asked for a ballpark estimate, the girl transfers me to the sales department who then gets all my info, tells me a guy will go check it out and will give me a call. Two weeks later, still no call, so from work, I call back and ask for an update, once again get transferred around and get told someone will call me. Then the rudest guy I've ever encountered calls me back barking right off the bat. He says he can be there in 20 minutes, I say I'm at work unfortunately, but will be home after 4pm. This guy barks 'What? Well my guy told me you were chomping at the bits to get this done and you're not ready??' All I did was calmly call for an update after 2 weeks of waiting for a call back. This is a service that costs 1000s of dollars and this is how your staff talks to customers?? I was too intimidated and agreed to a meeting with him after 4pm, and then called the receptionist to tell her that their employee needed to get some serious manners and to cancel everything. I gave her all the details and my info AGAIN, and I didn't get a call back, I am writing this the next day. An Eastern Fences manager called me this morning to quote: 'Apologize that you did not get along', gave the excuse that the guy was not a regular worker. We all know that is not apology, and it is also putting blame on the other party. I did not have a chance to get along with this person. They should apologize for giving bad service, which includes making me wait for two weeks. The manager would barely let me speak and obviously did not care by his tone, and just did not want to be bothered. And, of course, did not offer any compensation. Eastern Fences is a terrible company with terrible customer service, they should be ashamed of themselves! If you expect people to pay thousands, you better come correct! I called Wilson's Fencing, the woman gave me a rough estimate in 5 MINUTES!! Everyone should go with Wilson's or Maritime Fencing!! read more