If I could give zero stars I would. I'm going to start out by saying that when my (now) husband I are booked with east wind, everything was great!
It wasn't until the planning started that everything went to sh*t. When my husband and I were booking they told us that they would include a farewell station at the end of the wedding. they failed to mention that I would be losing one of my cocktail hour stations. I received an email from Laura saying that we would be down a station unless we pay extra. This was 2 weeks prior to the wedding. How do you tell a bride 2 weeks before her wedding that the menu agreed upon is no longer valid and that its going to cost me extra money?? I found that to be so tasteless and horrible customer service. So I had to shovel out almost $800 for the pasta station (that should of been included)
it gets better..
2 weeks prior to the wedding we sat with Laura and she gave us our remaining balance. We gave the check, Laura made a copy and said we were all paid up. Final Balance zero, no credits or refunds. my husband and I were so excited that our wedding was paid off and the wedding was in 2 weeks. Fast-forward 2 weeks after my wedding we received a call from our photographer stating he wasn't paid, he asked if we were a part of the all inclusive package. I told him we were and that I would have my husband call East Wind to figure out why he wasn't paid. My husband called Laura and then she realized that she charged us the wrong amount on our final payment. When my husband spoke with East Wind about this issue they were extremely rude and unprofessional in their approach with him suggesting that he should know more about THEIR contract. When he called about the contract issue, they said to him "do the right thing and give us the money were asking for". No conversation, no discussion, treating him like a misbehaving 2 year old. What kind of venue treats the customer like that?? It was my understanding that East Wind should be aware of the contract that THEY fill out. we signed the contract 2 years ago, I didn't know that I needed to bring the contract with me every time I made a payment How do you tell someone they owe you money A. after the wedding. B. over a month from when my final payment was given. What's the point of giving someone a final receipt stating that they owe you $0 and no credits or refunds will be given. So if I overpaid you I would be SOL? that doesn't seem to make sense or be fair..
Thank you East Wind for making my wedding memories a complete nightmare. I really hope that the $3,000 was worth it.
East Wind is literally a nightmare to deal with. I will never refer anyone to have their wedding there. If you want your planning to go smooth with no headaches I strongly suggest giving your business and wedding day to another venue that isn't East Wind. read more