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East Valley Direct Primary Care

5.0 (1 review)
Closed • 9:00 am - 12:30 pm

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9 months ago

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Candee Eisenhart, FNP-C - Prestige Primary Care - Office waiting area

Candee Eisenhart, FNP-C - Prestige Primary Care

4.7(15 reviews)
2.9 mi

I've been seeing Candee over a year now and I have never had a better experience with a medical…read morecare office before. I came to Prestige as a disillusioned patient from the churn and burn Banner Clinic experience (horrific and impersonal). Candee and her small but mighty staff are the most responsive, caring and conscientious people out there. Never have I been left hanging (ahem Banner, who took a year to get my well woman billing correctly submitted for payment to my carrier and billed me $800 in the interim) and when I call Candee or message the portal I get a same day response. Candee has helped me lose weight, fix my A1-c and cholesterol, and has gotten my preventive work all done in record time. I now have a CPAP machine and sleep well for the first time in years. She takes time to understand how my body works and I've literally never had a visit with her that was less than 40 minutes of solid face time resolving my health questions and concerns. My quality of life is so much better because I now have a true partner in my quest for better health. Seeing Candee has changed my health and her expertise and care has vastly improved my life. She is the best practitioner out there.

How good can a primary care practitioner if you can't get anyone on the phone ever? I called and…read moreleft a message asking for someone to call me back to make a new patient appointment. No one called back A week later I called back again and left another message. Again no call back. I get maybe there was an issue not getting the first call back, but two times. That's just bad business. If you can't a business to call you back after two calls/messages, then they don't want your business.

Banner Health Center: Primary Care Medicine - Inside

Banner Health Center: Primary Care Medicine

2.7(72 reviews)
2.4 mi

Just had an appointment with my health care PA, Holly Offenberger. She is the best…read more This year has been a trying one for my health. I've been in the hospital for over 6 weeks. A one week stay in February and a 5-week stay in July/August. Plus, a surgery in June. It's just a combination of weird things. But throughout it all, I have been fortunate to receive excellent care. And Holly has been outstanding. She really cares about her patients.

Office personnel are not health care givers. They have no concerns of your issues…read more But the young lady at intake on 10/02/2025 counter who thinks her name is Serene. No that's right that's the way she answered me. I couldn't see her badge so not sure on the spelling. I entered the building at 6:54am with sun glare in my eyes. I had appointment at 7:15 and was15 minutes early as asked. I looked to the right were check is. As I approached the desk there was a closed sign I started to ask if they were open but the person I've mentioned laid out a sign in sheet. Now that I was at the desk I went ahead and signed in. Not knowing that the people there hadn't signed in. I apologized t I felt I had been rude. But Serene was going to show me. I would wait to the last to be checked in ok I get it your a mean person. But I could hear her tell one lady that she was going to make me wait. I wasn't trying to get in before my appointment I understand how labs work. But this type of action from a (health care provider??) is sad I'm sure I'm not the only one that she has dealt with in this manner. She managed to get me so upset that I was crying and shaking so bad. One of Banners Team came out to me. I didn't go looking for her. I explained the situation. She told me she would look in to it. As I did go back to get my blood work done. I asked why so mean her reply and the phlebotomist that a was out of hand. I made no threats I so upset by her actions of being so mean. Her reply was I jumped in front of everyone and said your appointment isn't till7:15. Exactly so just check in first on and mention your appointment isn't till 7:15 there are people ahead of you. That sounds just a bit more professional and bit caring. Not just for me but the others would know I'm not in front of them. This person might need more time training in customer service. Now I have been using Sonora Quest in this area for 10 yrs. Assuming that they all open 6am. This facility opens at 7 am. Which I did not know since I've never been there. But doctor wanted work done at his facility. That WILL NOT HAPPEN AGAIN. Just here sharing my experience. which still keeping wound up nausea shaking. Maybe she just doesn't understand how being mean especially people who are already frightened of what bloodwork might show. I would put no stars the phlebotomist wasn't a person in charge of her office. She listened to her office person without even taking into consideration how I felt or listened to me. I hope this helps others to be prepared

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Banner Health Center: Primary Care Medicine - The entrance

The entrance

Banner Health Center: Primary Care Medicine - Check in for appts

Check in for appts

Banner Health Center: Primary Care Medicine - Jennifer is absolutely amazing.  If you are needing to go get your well womans check up,  then I highly recommend going to her.

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Jennifer is absolutely amazing. If you are needing to go get your well womans check up, then I highly recommend going to her.

Generations Family Practice

Generations Family Practice

2.4(32 reviews)
5.1 mi

I do not write reviews often, and do not write this lightly…read more This family practice is a complete waste of your time. An urgent care disguised as a family practice that rarely, if ever, let's you see a doctor (over 30 visits for my family), Generation's billing practices are a nightmare. Here's some examples: Step one: Charge the completely wrong insurance company. 3 months later get rejected by the wrong insurance carrier, gets it to correct BCBS organization, pays the partial. Step two: Generations sends invoice days later stating that the money owed is 90+ days overdue, that the next step is to send to collections and charge a 33% penalty. First invoice ever sent. Step three: When I call to pay, I am told that the words on the invoice, as well as it stating past due by 90 days, isn't true as its their first invoice. That they meant to send it to the wrong BCBS because "that's what we do in AZ, just submit it to AZ" even though the ID number, card, etc. all state the correct account information. No apology. No acknowledgement. Step four: Paid, informed them that after bringing our entire family to Generations for over 4 years, they have lost our business. Similar situations have happened with their billing department, from double charges, to failing to credit previous payments to correct accounts, etc. for years. And finally, no apology, acknowledgement, or even the bother for a phone call from the actual doctors after many issues and complaints. We hung in there as my family liked one of the practitioners, but clearly it's a bad practice. I do not recommend and hope for the sake of their patients that their practice is evaluated.

Do not recommend. I left before my initial visit due to 2 concerns:…read more 1) they restrict you to only a NP. The MD is only available to those willing to pay $1600 cash. 2) their paperwork states they will charge $50 for each document the physician must sign on the patients behalf. Any office that supports a certain line of treatment should be willing to fight for coverage (Prior authorizations, appeals, letters of medical necessity) on your behalf without financial penalty to a patient. They told me "it doesn't happen *that* often, but our providers need to be compensated for their time". most insurance companies will require a pre-auth for 2nd+ line of therapy or medial services.

Jensen Family Medicine

Jensen Family Medicine

3.1(37 reviews)
3.0 mi

Dr. Jensen is a godsend, I can't believe people are complaining giving him one star just because of…read morea receptionist/office staff situation. I'm only here to talk about his services as a physician. We had Covid and he immediately called us the medication that we needed to reverse it and it worked and my whole family is doing great. He's very attentive and has a great bedside manner, listens to the patients and asks the right questions. He is on the Medici app so he no longer has a practice in person, but this works even better. He will respond to all texts, which you will never get from another MD with this level of education. A+++

Our experience at front desk twice now is that they are only interested in the money. The front…read moredesk will not allowed you to see the doctor unless they collect a copay or deductible which our insurance does not have or we have met. Our insurance pays 80% and we owe 20% but the desk can not tell u what the charge will be but they have office policy to collect. 20% of what ? as we have not even seen the doctor. The office manager, Max will not be there until 9 and is the only one to approve a change to office policy. Our first office visit on 6/12, there was an issue at desk with another patient and the desk was in an up roar, so this drama is not new. A person of reason did take us to an examination room, apologized for the desk not taking our 20% payment(which they did not take on our first visit, and because of a change of address we received the bill and was paid before we were back which they confirmed). Blue Cross Blue Shield already paid the 80% so they were making money. She gave us copies of our file. But she made the case that they did not want us to think it was all about the money. That the doctor really did care about the patients. What are we to think? Max nor the doctor has reached out to us, there silence says volumes and approves of the desk's handing of our attempt to see the doctor and that bullying cost them two patients. Be careful going to this doctor and we are looking for another less evasive front desk.

East Valley Direct Primary Care - familydr - Updated May 2026

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