I receive a bill with a note to call with updated insurance information. I call the number…read moreexplicitly listed on the bill to update the information, I call it at 4 on a Thursday. I am told I called the wrong number but they all left for the day anyway. I call back Friday morning and am told they are all "working from home today" so apparently, I still cannot talk to anyone. I still have not been able to actually speak with someone who wants to take my insurance info so they can bill me.

If at all possible, do not go to this place…read more It starts at checking and does not improve. They take your ID and insurance card and 45 minutes later( if you are lucky) you are called back to the window to pay your co-pay. Then you sit for what can only be described as " there is no telling" if a wait time only to be rushed thru your appointment.

1 star really is far too gracious. I've been trying to get a power chair that my doctor ordered 7…read moremonths ago. The manager there, Allan has been rude and has said several times that he had faxed paperwork to my doctor and that she was not filling it out or faxing it back. Long story short is that my doctor has documented the many times that they've faxed him and he just calls them a liar. Final straw was him hanging up on me as soon as I said my name and not answering when I called right back. Do yourself a favor and find another provider, even if it's in MA or CT.

Great at first. When it comes to ordering supplies, it…read moredoesn't get any more unprofessional or slower. Phone service 0 stars due to unprofessionalism. Can take up to a month to get supplies once ordered. They blame insurance, but I see the approval within a couple days, so they're just flat out slow, they know and apologize for it. I'm having my Dr do another referral to another Company out of the state of RI. CT or MA and I'm willing to drive and pick supplies rather than deal LSHM.

Very disappointed with care from Dr. Hines who likes to preach religion to children and disparage…read moreparents once child reaches 16 years and the doctor feels his way is better than parents. Not allowed to participate in child's care in this way. No discussion of child's concerns with parent. Demonstrated disrespect to parents. Do not consider this to be effective or professional medical care.

If I could give zero stars, I would. After a long list of events that made me reconsider bringing…read moremy children there, Jenna Callahan has really sealed the deal. In fact, just due to her bullying nature after my husband failed to return her call, escalated the matter and fully embarrassed me and my family on a lovely Saturday morning. Please, for the love of God, do not make the same mistake I did. Never go here.

we are new to Prima, and we are beyond pleased. They are quick to answer messages, fill…read moreprescriptions and make appointments. Very courteous staff, very caring doctors, shout out to Dr O'Shea, she has gone beyond our expectations. Highly recommend this practice.

I love this practice. Caring doctors that spend the time with you, and follow up with you. I've…read moremet most of the doctors I believe and each one has been compassionate, took their time, and thorough! So glad we made the switch to this group.

I will not be going back to this urgent care. The Dr. that day was Dr. K. He has terrible people…read moreskills and did not listen to anything I had to say. I went in with GI issues and he was trying to convince me I had a uti or basic indigestion, when I knew it was something more serious. Nothing I described sounded anything like a uti. It really made me appreciate how good my own doctor is because this guy is terrible. They hardly do any real testing there also. This visit was a total waste of time and cost me over $100

I have never been a fan of the corporate "Concentra care" but having frequented this location since…read moreI was a little kid, old habits tend to die hard. Over the years, this urgent care location has fallen under various owners and is currently owned by Concentra. The building itself is nice and located right off of the main road (and alongside Rite Aid pharmacy). As for the inside, it is pretty bare bones, all the signs have been changed to the Concentra blue and orange colors but everything else has remained the same. This location is not the best to visit if you need to see a doctor or nurse in a timely fashion, as each time I have visited the wait for anything other than blood work has been at least an hour. There is usually only one medical assistant on duty at the front desk and I'm sure this attributes to the wait time. As far as Urgent Cares go, I'd say this location is pretty standard. The doctors are knowledgeable and as helpful as they can be, but they do seem a bit overworked and understaffed. The shining lights of this Concentra are the Primary care doctor, Diane Dubois-Hall and her medical assistant Ann. I feel truly blessed to have met Dr. Hall as she is a rare gem. I love her down to earth approach to things and she never makes you feel bad about anything, if there is a problem she is ready with different ways to handle the situation. She will always give her honest opinion and genuinely cares about her patients, this is not just a job to her but clearly something she was born to do. The medical assistant Ann manages things at the front desk like a pro and if I call for anything she always goes above and beyond to help. I visit once a month on my lunch break to get a B-12 shot; she opens the office during lunch hours for me when she notices my car pull into the parking lot! I see this personalized care as going above and beyond, a true rarity with medical offices these days. Dr. Hall and Ann will be leaving for their own practice independent of Concentra in about two months. I certainly cannot blame them for wanting to leave the corporate medicine bubble, and fully intend on following them to their new practice. Concentra itself gets two stars; but Dr. Hall and her new practice will certainly be receiving 5 stars from me, upon it's opening.