If I could give zero stars I would. My son's labs did NOT get sent to his doctor, again. I called…read moreand left two messages for the lab to call me back, they didn't bother to call me back. So I stopped in to inquire why the labs didn't get sent. They offered NO explanations and said that I had to have my son come in with me with his ID before they could release any information. I understand HIPPA and everything, but they would not even tell me if the labs ever got sent to the doctor. They told me NOTHING and the woman that I dealt with seemed to really get off on her little power trip...how sad. I them asked if they could just send the labs results out again to the doctor: Denied! They said the doctor has to call the "results" line to get the results. So I asked for that number so I could give it to his doctor: Denied! I swear these little b*tches get off on making things as difficult as possible for their customers. This is not the first time I've experienced "attitude" from the women who work there. Terrible people. Terrible place. I will NOT be back to this office ever again. If you want to be treated like you're a piece of crap and that you're "bothering" them to DO THEIR JOB, this is the perfect place to go.

Yup, the five star rating says it all. But, to elaborate…read more. I was referred here by my ENT for further allergy testing as part of a lengthy process into fixing my sinus issues. While I'm not quite needle-phobic, I'm knee-quivering terrified of getting blood drawn due to a number of horrible experiences in the past. Since my veins are much smaller than average and difficult to locate, I've felt n' suffered everything from being jabbed all ice-pic like in the hands to black and blue bruises all over my arms. And sadly this has happened at clinics, doctors, hospitals and even in ambulances. Today I had to bite the bullet and finally get my testing done prior to yet another appointment next week. Tucked neatly away across the street from the Lincoln Mall, the process was amazingly quick and pain free. Reception called me up no longer than 2 minutes after sitting down for quick paper work. A few moments later, the same very friendly woman brought me to a back room, massaged my hand to expose a vein and WHAM, two viles of blood were drawn with zippo pain or bruising. I was so shocked in fact, I didn't even realize the needle was still in as she was doing it. So yeah, if I ever need blood testing done again, I'd prefer it were here!

I receive a bill with a note to call with updated insurance information. I call the number…read moreexplicitly listed on the bill to update the information, I call it at 4 on a Thursday. I am told I called the wrong number but they all left for the day anyway. I call back Friday morning and am told they are all "working from home today" so apparently, I still cannot talk to anyone. I still have not been able to actually speak with someone who wants to take my insurance info so they can bill me.

If at all possible, do not go to this place…read more It starts at checking and does not improve. They take your ID and insurance card and 45 minutes later( if you are lucky) you are called back to the window to pay your co-pay. Then you sit for what can only be described as " there is no telling" if a wait time only to be rushed thru your appointment.

I had a emergency extraction done yesterday. There was im guessing some sort of lead nurse there…read more She was very ignorant, rude, arigant and what ever else i can come up with. I will never in my life go there nor will i ever recommend this dental office to anyone ever. Thundermist need to get rid of the lady. She has no manner or buisness careing for anyone.

moved to Rhode Island in October. Made an appointment in December. Called 6 places before i could…read moreget an appointment. Called Thundermist. They scheduled me for a PCP visit IN SEPTEMBER!!!! Thats 9 months!!! the week before my visit I get a call saying my Dr. left the practice and they have to reschedule me for FEBRUARY!!!! The lady on the phone had no sympathy, and was rude and I just wanted to cry on the phone. Why am I paying 2k a year for insurance when I cant even see a doctor and someone is going to be rude on the phone.

Please beware of this practice! There are too many other PCP's out there to get treated horrible…read moreby these people. Please please do yourself a favor and stay away! They will charge you for a co payment/visit when it's a routine physical which means.....you will have to pay a co-payment even when physicals are covered 100 percent (at least with my insurance company) I will be leaving the practice for many reasons!

I have been seeing Dr. Rana since 2010. I've kept him even after having moved into Rhode Island. He…read morealways takes the time to sit and talk, and I've never once felt rushed. I have never had issues with other staff, reception or otherwise. I would recommend to friends and family.

Takes forever to get your report. Even docotors are…read morediscussed with the time delay. Patients are waiting for medical issues to be diagnosed, so treatment can be may begin.

Went to get an Cat Scan early in the morning... They were…read moresupposed to be open at 7am, but when I got to the door, all the lights were out. I walked in and asked if they were open, someone then came out and greeted me. Good thing is they have free parking right in front of the building which is very convenient. The staff that checked me in did not seem very friendly nor customer focused....I really felt like a Number....not a patient needing care. The actual CAT SCAN was quick and easy.

don't care about patients like what do u mean someone is vomiting blood and you go help someone…read morewalk like help the dying one first!!!

Used this location for lab work. Very easy in and out process. Staff were friendly and very good…read moreat their job. I watched them sanitize as people left, and even the outside door handles to the building.

Very disappointed with care from Dr. Hines who likes to preach religion to children and disparage…read moreparents once child reaches 16 years and the doctor feels his way is better than parents. Not allowed to participate in child's care in this way. No discussion of child's concerns with parent. Demonstrated disrespect to parents. Do not consider this to be effective or professional medical care.

If I could give zero stars, I would. After a long list of events that made me reconsider bringing…read moremy children there, Jenna Callahan has really sealed the deal. In fact, just due to her bullying nature after my husband failed to return her call, escalated the matter and fully embarrassed me and my family on a lovely Saturday morning. Please, for the love of God, do not make the same mistake I did. Never go here.